Question 1

A well-written business message

Accepted Answer

A)  is expected to contain only one or two errors 
B)  is clear, concise, courteous, complete, and correct 
C)  should not contain polite expressions such as please or thank you 
D)  none of the above 
A)  is expected to contain only one or two errors 
B)  is clear, concise, courteous, complete, and correct 
C)  should not contain polite expressions such as please or thank you 
D)  none of the above

Question 2

Problems with the company's network or high-speed Internet connection do not affect VoIP service.

Accepted Answer

A) True 
 B)False

Question 3

To use supplies properly

Accepted Answer

A)  select the quality of the supply according to the nature and importance of the task 
B)  do not waste time reading product labels 
C)  keep as many supplies as you can in your workstation to avoid trips to the supply closet 
D)  both A and C 
A)  select the quality of the supply according to the nature and importance of the task 
B)  do not waste time reading product labels 
C)  keep as many supplies as you can in your workstation to avoid trips to the supply closet 
D)  both A and C

Question 4

Communicating information is a key office activity that includes

Accepted Answer

A)  entering data into databases 
B)  maintaining calendars 
C)  delivering oral presentations 
D)  all the above 
A)  entering data into databases 
B)  maintaining calendars 
C)  delivering oral presentations 
D)  all the above

Question 5

Information from performance reviews may be used in determining pay increases or promotions.

Accepted Answer

A) True 
 B)False

Question 6

The leadership style that works best when the leader and the other employees have the knowledge or skills needed to make decisions is

Accepted Answer

A)  autocratic leadership style 
B)  democratic leadership style 
C)  delegative leadership style 
D)  none of the above 
A)  autocratic leadership style 
B)  democratic leadership style 
C)  delegative leadership style 
D)  none of the above

Question 7

Electronic imaging of documents increases paper files and needed storage space.

Accepted Answer

A) True 
 B)False

Question 8

Which class of domestic mail would you use for routine business letters, bills, and postcards?

Accepted Answer

A)  First-Class Mail 
B)  Express Mail 
C)  Standard Mail 
D)  Parcel Post 
A)  First-Class Mail 
B)  Express Mail 
C)  Standard Mail 
D)  Parcel Post

Question 9

When handling mail, there is no need to take special precautions when handling confidential information.

Accepted Answer

A) True 
 B)False

Question 10

Electronic funds transfer

Accepted Answer

A)  can be used for a one-time payment but not for regular monthly payments 
B)  is the use of a computer network to transfer funds from one party to another 
C)  is used for transactions between companies only 
D)  all the above 
A)  can be used for a one-time payment but not for regular monthly payments 
B)  is the use of a computer network to transfer funds from one party to another 
C)  is used for transactions between companies only 
D)  all the above

Question 11

In most companies, office employees work alone, and teamwork skills are not needed by office employees.

Accepted Answer

A) True 
 B)False

Question 12

Because technology is changing, office workers may expect their responsibilities and the way they work to

Accepted Answer

A)  remain basically the same in the future 
B)  change markedly from time to time 
C)  require little or no new learning 
D)  both A and C 
E)  none of the above 
A)  remain basically the same in the future 
B)  change markedly from time to time 
C)  require little or no new learning 
D)  both A and C 
E)  none of the above

Question 13

Which of the following may be a reason for an employee's job termination?

Accepted Answer

A)  a company is downsized or fails 
B)  poor performance by the employee 
C)  the employee accepts a job with a different company 
D)  all the above 
A)  a company is downsized or fails 
B)  poor performance by the employee 
C)  the employee accepts a job with a different company 
D)  all the above

Question 14

The purpose of a letter of application is to introduce a job applicant to a prospective employer and request an interview.

Accepted Answer

A) True 
 B)False

Question 15

To prepare records for filing, you should complete these steps in this order

Accepted Answer

A)  collect, index, code, inspect, cross-reference, and sort the records 
B)  collect, inspect, index, code, cross-reference, and sort the records 
C)  collect, sort, inspect, index, code, and cross-reference the records 
D)  collect, cross-reference, index, code, sort, and inspect the records 
A)  collect, index, code, inspect, cross-reference, and sort the records 
B)  collect, inspect, index, code, cross-reference, and sort the records 
C)  collect, sort, inspect, index, code, and cross-reference the records 
D)  collect, cross-reference, index, code, sort, and inspect the records

Question 16

A statement of account

Accepted Answer

A)  lists paid invoices as of a certain date 
B)  provides a routine reminder of the amounts owed 
C)  can include amounts from several invoices 
D)  both B and C 
E)  both A and B 
A)  lists paid invoices as of a certain date 
B)  provides a routine reminder of the amounts owed 
C)  can include amounts from several invoices 
D)  both B and C 
E)  both A and B

Question 17

E-mail addresses begin with a domain name that is followed by the @ symbol and a unique user ID.

Accepted Answer

A) True 
 B)False

Question 18

Examples of computer hardware include

Accepted Answer

A)  a monitor and a printer 
B)  a monitor but not a printer 
C)  wording processing and spreadsheet programs 
D)  browser programs 
A)  a monitor and a printer 
B)  a monitor but not a printer 
C)  wording processing and spreadsheet programs 
D)  browser programs

Question 19

Sending information to the appropriate people is part of the storage step of information processing.

Accepted Answer

A) True 
 B)False

Question 20

Only employees in management positions need leadership skills.

Accepted Answer

A) True 
 B)False

A well-written business message

Problems with the company's network or high-speed Internet connection do not affect VoIP service.

To use supplies properly

Communicating information is a key office activity that includes

Information from performance reviews may be used in determining pay increases or promotions.

The leadership style that works best when the leader and the other employees have the knowledge or skills needed to make decisions is

Electronic imaging of documents increases paper files and needed storage space.

Which class of domestic mail would you use for routine business letters, bills, and postcards?

When handling mail, there is no need to take special precautions when handling confidential information.

Electronic funds transfer

In most companies, office employees work alone, and teamwork skills are not needed by office employees.

Because technology is changing, office workers may expect their responsibilities and the way they work to

Which of the following may be a reason for an employee's job termination?

The purpose of a letter of application is to introduce a job applicant to a prospective employer and request an interview.

To prepare records for filing, you should complete these steps in this order

A statement of account

E-mail addresses begin with a domain name that is followed by the @ symbol and a unique user ID.

Examples of computer hardware include

Sending information to the appropriate people is part of the storage step of information processing.

Only employees in management positions need leadership skills.

The Office Environment

Office Competencies

Managing Information to Enhance Productivity

Communicating in Written Form

Communicating Orally

Telephone Communications

Banking and Payroll

Financial Reports and Procedures

Time and Workstation Management

Meetings and Travel

Records Management

Processing Mail

Planning and Advancing Your Career

Ongoing Processional Development

Filters

Exam 15: Compilation of Business and Office Management

A well-written business message

Problems with the company's network or high-speed Internet connection do not affect VoIP service.

To use supplies properly

Communicating information is a key office activity that includes

Information from performance reviews may be used in determining pay increases or promotions.

The leadership style that works best when the leader and the other employees have the knowledge or skills needed to make decisions is

Electronic imaging of documents increases paper files and needed storage space.

Which class of domestic mail would you use for routine business letters, bills, and postcards?

When handling mail, there is no need to take special precautions when handling confidential information.

Electronic funds transfer

In most companies, office employees work alone, and teamwork skills are not needed by office employees.

Because technology is changing, office workers may expect their responsibilities and the way they work to

Which of the following may be a reason for an employee's job termination?

The purpose of a letter of application is to introduce a job applicant to a prospective employer and request an interview.

To prepare records for filing, you should complete these steps in this order

A statement of account

E-mail addresses begin with a domain name that is followed by the @ symbol and a unique user ID.

Examples of computer hardware include

Sending information to the appropriate people is part of the storage step of information processing.

Only employees in management positions need leadership skills.

The Office Environment

Office Competencies

Managing Information to Enhance Productivity

Communicating in Written Form

Communicating Orally

Telephone Communications

Banking and Payroll

Financial Reports and Procedures

Time and Workstation Management

Meetings and Travel

Records Management

Processing Mail

Planning and Advancing Your Career

Ongoing Processional Development

Filters