Question 1

A good meeting leader conducts the meeting in an assertive way that accomplishes the goals of the meeting.

Accepted Answer

A) True 
 B)False  True

Question 2

Which of the following information should be included on an itinerary?

Accepted Answer

A)  Flight information including times and flight numbers 
B)  Hotel information including address and confirmation number 
C)  Meeting times and locations 
D)  All of the above 
A)  Flight information including times and flight numbers 
B)  Hotel information including address and confirmation number 
C)  Meeting times and locations 
D)  All of the above D

Question 3

Teleconferences

Accepted Answer

A)  are not a type of virtual meeting 
B)  include conference calls, video conferences, and web meetings 
C)  include conference calls and video conferences but not web meetings 
D)  both A and B 
A)  are not a type of virtual meeting 
B)  include conference calls, video conferences, and web meetings 
C)  include conference calls and video conferences but not web meetings 
D)  both A and B B

Question 4

Information in a travel folder

Accepted Answer

A)  will not help you organize the details of an upcoming trip 
B)  can serve as a reminder system for tasks related to the trip 
C)  should be assembled when a trip is completed 
D)  all the above 
A)  will not help you organize the details of an upcoming trip 
B)  can serve as a reminder system for tasks related to the trip 
C)  should be assembled when a trip is completed 
D)  all the above

Question 5

Which of the following is an example of an informal business meeting?

Accepted Answer

A)  a quarterly sales meeting 
B)  a safety committee meeting. 
C)  the annual conference 
D)  both A and B 
A)  a quarterly sales meeting 
B)  a safety committee meeting. 
C)  the annual conference 
D)  both A and B

Question 6

Proper etiquette plays an important role in conducting business successfully.

Accepted Answer

A) True 
 B)False

Question 7

A document that provides the reader with a concise record of what took place at a meeting is called

Accepted Answer

A)  an action plan 
B)  an agenda 
C)  minutes 
D)  an itinerary 
A)  an action plan 
B)  an agenda 
C)  minutes 
D)  an itinerary

Question 8

When traveling to foreign countries

Accepted Answer

A)  certain vaccinations may be required to protect against diseases 
B)  travelers are always required to have health tests, such as for contagious diseases 
C)  it is a good idea to leave your passport  in your hotel room to avoid misplacing it 
D)  a passport cannot be used as proof of American citizenship 
A)  certain vaccinations may be required to protect against diseases 
B)  travelers are always required to have health tests, such as for contagious diseases 
C)  it is a good idea to leave your passport  in your hotel room to avoid misplacing it 
D)  a passport cannot be used as proof of American citizenship

Question 9

When traveling on business, you should leave your luggage unattended only for short periods of time.

Accepted Answer

A) True 
 B)False

Question 10

When you make hotel reservations by phone, you do not need to record the confirmation number because the hotel will have this information.

Accepted Answer

A) True 
 B)False

Question 11

Business travel follow-up activities

Accepted Answer

A)  should be completed as soon as possible after a trip 
B)  may include completing a travel expense report and writing thank-you letters 
C)  do not include reports about meetings attended during the trip 
D)  both A and B 
E)  both A and C 
A)  should be completed as soon as possible after a trip 
B)  may include completing a travel expense report and writing thank-you letters 
C)  do not include reports about meetings attended during the trip 
D)  both A and B 
E)  both A and C

Question 12

Which of the following is NOT true about an agenda?

Accepted Answer

A)  agenda items are typically decided by the person who calls the meeting 
B)  topics should be stated concisely and listed in the order they will be discussed 
C)  agendas are not distributed prior to the meeting 
D)  the starting time for each agenda item may be listed 
A)  agenda items are typically decided by the person who calls the meeting 
B)  topics should be stated concisely and listed in the order they will be discussed 
C)  agendas are not distributed prior to the meeting 
D)  the starting time for each agenda item may be listed

Question 13

The meeting seating arrangement that best allows the leader to control the discussion is a

Accepted Answer

A)  round table or circle layout 
B)  rectangle table layout 
C)  U-shaped arrangement 
D)  none of the above 
A)  round table or circle layout 
B)  rectangle table layout 
C)  U-shaped arrangement 
D)  none of the above

Question 14

During a brainstorming session

Accepted Answer

A)  only interesting or realistic ideas are recorded 
B)  criticism of ideas offered is welcomed 
C)  explanations and combinations of ideas are encouraged 
D)  the meeting leader should offer most of the ideas 
A)  only interesting or realistic ideas are recorded 
B)  criticism of ideas offered is welcomed 
C)  explanations and combinations of ideas are encouraged 
D)  the meeting leader should offer most of the ideas

Question 15

An action plan

Accepted Answer

A)  is prepared before a meeting to list the topics to be discussed 
B)  is useful, but cannot replace the formal minutes of a meeting 
C)  focuses on the actions to be taken after a meeting 
D)  both B and C 
A)  is prepared before a meeting to list the topics to be discussed 
B)  is useful, but cannot replace the formal minutes of a meeting 
C)  focuses on the actions to be taken after a meeting 
D)  both B and C

Question 16

Which of the following is NOT true about a passport?

Accepted Answer

A)  Passports for adults are valid for 10 years 
B)  Processing the passport application typically takes up to six weeks 
C)  A passport is easily replaced if lost 
D)  both A and B 
A)  Passports for adults are valid for 10 years 
B)  Processing the passport application typically takes up to six weeks 
C)  A passport is easily replaced if lost 
D)  both A and B

Question 17

Many of the meetings in which office workers are involved are informal, small group meetings.

Accepted Answer

A) True 
 B)False

Question 18

An itinerary is a detailed plan of a trip that serves as a guide for a business traveler.

Accepted Answer

A) True 
 B)False

Question 19

Preparations to make before a meeting include

Accepted Answer

A)  reserving a meeting room 
B)  writing the minutes 
C)  notifying the meeting participants 
D)  both A and C 
A)  reserving a meeting room 
B)  writing the minutes 
C)  notifying the meeting participants 
D)  both A and C

Question 20

A web meeting is a meeting in which two or more people at different locations communicate and share information via computers and a network connection.

Accepted Answer

A) True 
 B)False

A good meeting leader conducts the meeting in an assertive way that accomplishes the goals of the meeting.

Which of the following information should be included on an itinerary?

Teleconferences

Information in a travel folder

Which of the following is an example of an informal business meeting?

Proper etiquette plays an important role in conducting business successfully.

A document that provides the reader with a concise record of what took place at a meeting is called

When traveling to foreign countries

When traveling on business, you should leave your luggage unattended only for short periods of time.

When you make hotel reservations by phone, you do not need to record the confirmation number because the hotel will have this information.

Business travel follow-up activities

Which of the following is NOT true about an agenda?

The meeting seating arrangement that best allows the leader to control the discussion is a

During a brainstorming session

An action plan

Which of the following is NOT true about a passport?

Many of the meetings in which office workers are involved are informal, small group meetings.

An itinerary is a detailed plan of a trip that serves as a guide for a business traveler.

Preparations to make before a meeting include

A web meeting is a meeting in which two or more people at different locations communicate and share information via computers and a network connection.

The Office Environment

Office Competencies

Managing Information to Enhance Productivity

Communicating in Written Form

Communicating Orally

Telephone Communications

Banking and Payroll

Financial Reports and Procedures

Time and Workstation Management

Records Management

Processing Mail

Planning and Advancing Your Career

Ongoing Processional Development

Compilation of Business and Office Management

Filters

Exam 10: Meetings and Travel

A good meeting leader conducts the meeting in an assertive way that accomplishes the goals of the meeting.

Which of the following information should be included on an itinerary?

Teleconferences

Information in a travel folder

Which of the following is an example of an informal business meeting?

Proper etiquette plays an important role in conducting business successfully.

A document that provides the reader with a concise record of what took place at a meeting is called

When traveling to foreign countries

When traveling on business, you should leave your luggage unattended only for short periods of time.

When you make hotel reservations by phone, you do not need to record the confirmation number because the hotel will have this information.

Business travel follow-up activities

Which of the following is NOT true about an agenda?

The meeting seating arrangement that best allows the leader to control the discussion is a

During a brainstorming session

An action plan

Which of the following is NOT true about a passport?

Many of the meetings in which office workers are involved are informal, small group meetings.

An itinerary is a detailed plan of a trip that serves as a guide for a business traveler.

Preparations to make before a meeting include

A web meeting is a meeting in which two or more people at different locations communicate and share information via computers and a network connection.

The Office Environment

Office Competencies

Managing Information to Enhance Productivity

Communicating in Written Form

Communicating Orally

Telephone Communications

Banking and Payroll

Financial Reports and Procedures

Time and Workstation Management

Records Management

Processing Mail

Planning and Advancing Your Career

Ongoing Processional Development

Compilation of Business and Office Management

Filters