Question 1

Match each term with its definition.
-Normally required prior to occupying a new facility

Accepted Answer

A) sign-in sheet 
B) evaluation 
C) letter of resignation 
D) termination 
E) conference registration
F)itinerary sheet
G)trial balance
H)reimbursement
I)building inspection
J)reduced schedule 
A) sign-in sheet 
B) evaluation 
C) letter of resignation 
D) termination 
E) conference registration
F)itinerary sheet
G)trial balance
H)reimbursement
I)building inspection
J)reduced schedule

Question 2

Match each term with its definition.
-Cessation of employment initiated by the employer

Accepted Answer

A) sign-in sheet 
B) evaluation 
C) letter of resignation 
D) termination 
E) conference registration
F)itinerary sheet
G)trial balance
H)reimbursement
I)building inspection
J)reduced schedule 
A) sign-in sheet 
B) evaluation 
C) letter of resignation 
D) termination 
E) conference registration
F)itinerary sheet
G)trial balance
H)reimbursement
I)building inspection
J)reduced schedule

Question 3

When should the office manager address the various office manuals with employees?

Accepted Answer

A)  during the annual employee reviews 
B)  while interviewing them for the job 
C)  during their orientation 
D)  only when they violate one of the office rules 
A)  during the annual employee reviews 
B)  while interviewing them for the job 
C)  during their orientation 
D)  only when they violate one of the office rules

Question 4

The office policy manual is least likely to cover which of the following topics?

Accepted Answer

A)  prescription refills 
B)  budget development practices 
C)  infection control 
D)  expected performance 
A)  prescription refills 
B)  budget development practices 
C)  infection control 
D)  expected performance

Question 5

Match each term with its definition.
-Keeps track of who has access to protected patient information

Accepted Answer

A) HIPAA Compliance Officer 
B) Security Officer 
C) Privacy Officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session 
A) HIPAA Compliance Officer 
B) Security Officer 
C) Privacy Officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Exam 22: Telephone Communications

Match each term with its definition. -Normally required prior to occupying a new facility

Match each term with its definition. -Cessation of employment initiated by the employer

When should the office manager address the various office manuals with employees?

The office policy manual is least likely to cover which of the following topics?

Match each term with its definition. -Keeps track of who has access to protected patient information

The Medical Assistant

The Health Care Team and the Medical Environment, Past and Present

Legal Issues

Ethical Issues

Verbal and Nonverbal Communications

Applying Communication Skills

Introduction to Medical Terminology

Understanding and Building Medical Terms of Body Systems

Anatomic Descriptors and Fundamental Body Structure

The Nervous System

The Senses

The Integumentary System

The Skeletal System

The Muscular System

The Respiratory System

The Circulatory System

The Immune System

The Digestive System

The Urinary System

The Endocrine System

The Reproductive System

Written Communications

Operating Computers and Office Equipment

Scheduling Appointments and Receiving Patients

The Medical Record, Documentation, and Filing

Health Insurance

Procedural and Diagnostic Coding

Patient Accounts

Preparing Insurance Claims and Posting Insurance Payments

Patient Billing, Posting Patient Payments, and Collecting Fees

Banking Procedures

Accounts Payable and Accounting Procedures

Infection Control and Medical Asepsis

The Medical History and Patient Screening

Body Measurements and Vital Signs

Preparing for Examinations

The Physical Exam

Specialty Exams and Other Procedures

Obgyn Examinations

Pediatric Examinations

The Physicians Office Laboratory

Specimen Collection and Processing

Blood Specimen Collection

Diagnostic Testing

Cardiology Procedures

Radiology Procedures

Preparing for Surgery

Assisting With Minor Surgery

Pharmacology Fundamentals

Measurement Systems, Basic Mathematics, and Dosage Calculations

Administering Oral and Non-Injectable Medications

Administering Injections and Immunizations

Emergencies in the Medical Office and the Community

First Aid for Accidents and Injuries

Rehabilitation

Nutrition, Exercise, and Healthy Living

Practicum and the Job Search

Maintaining the Office Environment

Filters