Question 1

When relocating a medical facility, patients should be informed of the move:

Accepted Answer

A)  as soon as the date of the move is known 
B)  1 month before the move 
C)  2 weeks before the move 
D)  after the move is complete 
A)  as soon as the date of the move is known 
B)  1 month before the move 
C)  2 weeks before the move 
D)  after the move is complete

Question 2

Match each term with its definition.
-Total of all outstanding accounts

Accepted Answer

A) sign-in sheet 
B) evaluation 
C) letter of resignation 
D) termination 
E) conference registration
F)itinerary sheet
G)trial balance
H)reimbursement
I)building inspection
J)reduced schedule 
A) sign-in sheet 
B) evaluation 
C) letter of resignation 
D) termination 
E) conference registration
F)itinerary sheet
G)trial balance
H)reimbursement
I)building inspection
J)reduced schedule

Question 3

The limit on personal time is usually not more than ____ days per year.

Accepted Answer

A)  3 
B)  5 
C)  10 
D)  15 
A)  3 
B)  5 
C)  10 
D)  15

Question 4

The usual cause for an employee termination initiated by the employer is:

Accepted Answer

A)  theft 
B)  untimely requests for an increase in salary 
C)  violence against a coworker 
D)  failure of the employee to satisfactorily perform job responsibilities 
A)  theft 
B)  untimely requests for an increase in salary 
C)  violence against a coworker 
D)  failure of the employee to satisfactorily perform job responsibilities

Question 5

Match each term with its definition.
-Coordinates and oversees compliance with the rules

Accepted Answer

A) HIPAA Compliance Officer 
B) Security Officer 
C) Privacy Officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session 
A) HIPAA Compliance Officer 
B) Security Officer 
C) Privacy Officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 6

An employee would need to fill out a new withholding allowance certificate if he or she:

Accepted Answer

A)  was promoted 
B)  got a raise 
C)  switched from part-time to full-time, or vice versa 
D)  got married or divorced 
A)  was promoted 
B)  got a raise 
C)  switched from part-time to full-time, or vice versa 
D)  got married or divorced

Question 7

Match each term with its definition.
-Used to verify that an employee is eligible to legally work in the United States

Accepted Answer

A) HIPAA Compliance Officer 
B) Security Officer 
C) Privacy Officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session 
A) HIPAA Compliance Officer 
B) Security Officer 
C) Privacy Officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 8

When making reservations for a physician for a conference, you should use:

Accepted Answer

A)  the physician's personal credit card 
B)  your own credit card, for which you will be reimbursed 
C)  the practice credit card 
D)  money from petty cash 
A)  the physician's personal credit card 
B)  your own credit card, for which you will be reimbursed 
C)  the practice credit card 
D)  money from petty cash

Question 9

Which of the following does not appear in the heading of an employee's payroll record?

Accepted Answer

A)  Social Security number 
B)  gross salary 
C)  date of employment 
D)  employee's name 
A)  Social Security number 
B)  gross salary 
C)  date of employment 
D)  employee's name

Question 10

Match each term with its definition.
-Used at staff meetings to verify attendance

Accepted Answer

A) sign-in sheet 
B) evaluation 
C) letter of resignation 
D) termination 
E) conference registration
F)itinerary sheet
G)trial balance
H)reimbursement
I)building inspection
J)reduced schedule 
A) sign-in sheet 
B) evaluation 
C) letter of resignation 
D) termination 
E) conference registration
F)itinerary sheet
G)trial balance
H)reimbursement
I)building inspection
J)reduced schedule

Question 11

Match each term with its definition.
-Indicates the number of exemptions an employee is claiming

Accepted Answer

A) HIPAA Compliance Officer 
B) Security Officer 
C) Privacy Officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session 
A) HIPAA Compliance Officer 
B) Security Officer 
C) Privacy Officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 12

Match each term with its definition.
-Something a staff meeting should never be allowed to turn into

Accepted Answer

A) HIPAA Compliance Officer 
B) Security Officer 
C) Privacy Officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session 
A) HIPAA Compliance Officer 
B) Security Officer 
C) Privacy Officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 13

When a practice is being moved to another location, it is important to:

Accepted Answer

A)  obtain a minimum of six written estimates from moving companies 
B)  move all items no longer relevant to the practice to the new facility 
C)  notify vendors after the relocation is complete 
D)  prepare current medical records for the move 
A)  obtain a minimum of six written estimates from moving companies 
B)  move all items no longer relevant to the practice to the new facility 
C)  notify vendors after the relocation is complete 
D)  prepare current medical records for the move

Question 14

Match each term with its definition.
-Time that an employee can take off when a family member dies

Accepted Answer

A) HIPAA Compliance Officer 
B) Security Officer 
C) Privacy Officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session 
A) HIPAA Compliance Officer 
B) Security Officer 
C) Privacy Officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 15

Match each term with its definition.
-Regulates the minimum wage

Accepted Answer

A) HIPAA Compliance Officer 
B) Security Officer 
C) Privacy Officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session 
A) HIPAA Compliance Officer 
B) Security Officer 
C) Privacy Officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 16

Match each term with its definition.
-Paycheck amount before deductions

Accepted Answer

A) HIPAA Compliance Officer 
B) Security Officer 
C) Privacy Officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session 
A) HIPAA Compliance Officer 
B) Security Officer 
C) Privacy Officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 17

Match each term with its definition.
-Periodic review of an employee's work performance

Accepted Answer

A) sign-in sheet 
B) evaluation 
C) letter of resignation 
D) termination 
E) conference registration
F)itinerary sheet
G)trial balance
H)reimbursement
I)building inspection
J)reduced schedule 
A) sign-in sheet 
B) evaluation 
C) letter of resignation 
D) termination 
E) conference registration
F)itinerary sheet
G)trial balance
H)reimbursement
I)building inspection
J)reduced schedule

Question 18

Employers commonly offer employees an average of ____ of vacation time with pay after completing a year of full-time employment.

Accepted Answer

A)  2 weeks 
B)  1 week 
C)  4 weeks 
D)  3 weeks 
A)  2 weeks 
B)  1 week 
C)  4 weeks 
D)  3 weeks

Question 19

In regard to HIPAA, what does PHI stand for?

Accepted Answer

A)  protected health information 
B)  public health institution 
C)  private health indicia 
D)  personal handling instructions 
A)  protected health information 
B)  public health institution 
C)  private health indicia 
D)  personal handling instructions

Question 20

The policy manual is typically updated:

Accepted Answer

A)  annually 
B)  every few years 
C)  every few months 
D)  only when a major policy change is required 
A)  annually 
B)  every few years 
C)  every few months 
D)  only when a major policy change is required

Exam 22: Telephone Communications

When relocating a medical facility, patients should be informed of the move:

Match each term with its definition. -Total of all outstanding accounts

The limit on personal time is usually not more than ____ days per year.

The usual cause for an employee termination initiated by the employer is:

Match each term with its definition. -Coordinates and oversees compliance with the rules

An employee would need to fill out a new withholding allowance certificate if he or she:

Match each term with its definition. -Used to verify that an employee is eligible to legally work in the United States

When making reservations for a physician for a conference, you should use:

Which of the following does not appear in the heading of an employee's payroll record?

Match each term with its definition. -Used at staff meetings to verify attendance

Match each term with its definition. -Indicates the number of exemptions an employee is claiming

Match each term with its definition. -Something a staff meeting should never be allowed to turn into

When a practice is being moved to another location, it is important to:

Match each term with its definition. -Time that an employee can take off when a family member dies

Match each term with its definition. -Regulates the minimum wage

Match each term with its definition. -Paycheck amount before deductions

Match each term with its definition. -Periodic review of an employee's work performance

Employers commonly offer employees an average of ____ of vacation time with pay after completing a year of full-time employment.

In regard to HIPAA, what does PHI stand for?

The policy manual is typically updated:

The Medical Assistant

The Health Care Team and the Medical Environment, Past and Present

Legal Issues

Ethical Issues

Verbal and Nonverbal Communications

Applying Communication Skills

Introduction to Medical Terminology

Understanding and Building Medical Terms of Body Systems

Anatomic Descriptors and Fundamental Body Structure

The Nervous System

The Senses

The Integumentary System

The Skeletal System

The Muscular System

The Respiratory System

The Circulatory System

The Immune System

The Digestive System

The Urinary System

The Endocrine System

The Reproductive System

Written Communications

Operating Computers and Office Equipment

Scheduling Appointments and Receiving Patients

The Medical Record, Documentation, and Filing

Health Insurance

Procedural and Diagnostic Coding

Patient Accounts

Preparing Insurance Claims and Posting Insurance Payments

Patient Billing, Posting Patient Payments, and Collecting Fees

Banking Procedures

Accounts Payable and Accounting Procedures

Infection Control and Medical Asepsis

The Medical History and Patient Screening

Body Measurements and Vital Signs

Preparing for Examinations

The Physical Exam

Specialty Exams and Other Procedures

Obgyn Examinations

Pediatric Examinations

The Physicians Office Laboratory

Specimen Collection and Processing

Blood Specimen Collection

Diagnostic Testing

Cardiology Procedures

Radiology Procedures

Preparing for Surgery

Assisting With Minor Surgery

Pharmacology Fundamentals

Measurement Systems, Basic Mathematics, and Dosage Calculations

Administering Oral and Non-Injectable Medications

Administering Injections and Immunizations

Emergencies in the Medical Office and the Community

First Aid for Accidents and Injuries

Rehabilitation

Nutrition, Exercise, and Healthy Living

Practicum and the Job Search

Maintaining the Office Environment

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