Question 1

When you annotate the incoming mail, you:

Accepted Answer

A)  identify for the physician important points to be noticed 
B)  separate it into different categories 
C)  discard all junk mail 
D)  maintain a list of every piece of mail that comes into the office 
A)  identify for the physician important points to be noticed 
B)  separate it into different categories 
C)  discard all junk mail 
D)  maintain a list of every piece of mail that comes into the office A

Question 2

Match each component of a business letter with its definition.
-Initials of the letter's typist

Accepted Answer

A) letterhead 
B) dateline 
C) inside address 
D) salutation 
E) reference
F)body
G)complimentary closing
H)sender's signature
I)title
J)reference initials
K)enclosures
L)cc 
A) letterhead 
B) dateline 
C) inside address 
D) salutation 
E) reference
F)body
G)complimentary closing
H)sender's signature
I)title
J)reference initials
K)enclosures
L)cc J

Question 3

Match each component of a business letter with its definition.
-Identifies another person or persons to whom a copy of the letter is sent

Accepted Answer

A) letterhead 
B) dateline 
C) inside address 
D) salutation 
E) reference
F)body
G)complimentary closing
H)sender's signature
I)title
J)reference initials
K)enclosures
L)cc 
A) letterhead 
B) dateline 
C) inside address 
D) salutation 
E) reference
F)body
G)complimentary closing
H)sender's signature
I)title
J)reference initials
K)enclosures
L)cc L

Question 4

Which of the following would be sent to a licensing board?

Accepted Answer

A)  informal note 
B)  personal letter 
C)  professional letter 
D)  interoffice communication 
A)  informal note 
B)  personal letter 
C)  professional letter 
D)  interoffice communication

Question 5

Match each punctuation mark with its usage.
-Used in contractions to signify that one or more letters have been left out

Accepted Answer

A) apostrophe 
B) colon 
C) comma 
D) ellipsis 
E) exclamation mark
F)parenthesis
G)period
H)semicolon
I)question mark
J)quotation marks 
A) apostrophe 
B) colon 
C) comma 
D) ellipsis 
E) exclamation mark
F)parenthesis
G)period
H)semicolon
I)question mark
J)quotation marks

Question 6

Which of these are used to provide specific written instructions regarding the examinations and diagnostic tests performed in your office?

Accepted Answer

A)  email 
B)  informal notes 
C)  interoffice memos 
D)  information sheets 
A)  email 
B)  informal notes 
C)  interoffice memos 
D)  information sheets

Question 7

If you receive a letter or package that you suspect is contaminated, you should:

Accepted Answer

A)  shake it to see if you can determine its contents 
B)  wash your hands thoroughly with soap and water 
C)  place it on the physician's desk, unopened 
D)  bring it to the local police station 
A)  shake it to see if you can determine its contents 
B)  wash your hands thoroughly with soap and water 
C)  place it on the physician's desk, unopened 
D)  bring it to the local police station

Question 8

Match each component of a business letter with its definition.
-Date that a letter is dictated or composed (if not dictated)

Accepted Answer

A) letterhead 
B) dateline 
C) inside address 
D) salutation 
E) reference
F)body
G)complimentary closing
H)sender's signature
I)title
J)reference initials
K)enclosures
L)cc 
A) letterhead 
B) dateline 
C) inside address 
D) salutation 
E) reference
F)body
G)complimentary closing
H)sender's signature
I)title
J)reference initials
K)enclosures
L)cc

Question 9

A form letter would not be appropriate for:

Accepted Answer

A)  outlining an accident victim's injuries 
B)  office visit verifications 
C)  athletic participation approvals 
D)  delinquent account reminders 
A)  outlining an accident victim's injuries 
B)  office visit verifications 
C)  athletic participation approvals 
D)  delinquent account reminders

Question 10

Match each component of a business letter with its definition.
-Signature of the writer

Accepted Answer

A) letterhead 
B) dateline 
C) inside address 
D) salutation 
E) reference
F)body
G)complimentary closing
H)sender's signature
I)title
J)reference initials
K)enclosures
L)cc 
A) letterhead 
B) dateline 
C) inside address 
D) salutation 
E) reference
F)body
G)complimentary closing
H)sender's signature
I)title
J)reference initials
K)enclosures
L)cc

Question 11

Match each punctuation mark with its usage.
-Used to separate two adjectives when the word can be inserted between them

Accepted Answer

A) apostrophe 
B) colon 
C) comma 
D) ellipsis 
E) exclamation mark
F)parenthesis
G)period
H)semicolon
I)question mark
J)quotation marks 
A) apostrophe 
B) colon 
C) comma 
D) ellipsis 
E) exclamation mark
F)parenthesis
G)period
H)semicolon
I)question mark
J)quotation marks

Question 12

The first step in composing a letter is to:

Accepted Answer

A)  compose a rough draft 
B)  select the type of font and size 
C)  determine what information needs to be included 
D)  select the style for the letter 
A)  compose a rough draft 
B)  select the type of font and size 
C)  determine what information needs to be included 
D)  select the style for the letter

Question 13

Which of these words should be capitalized?

Accepted Answer

A)  aspirin 
B)  acetaminophen 
C)  ibuprofen 
D)  tylenol 
A)  aspirin 
B)  acetaminophen 
C)  ibuprofen 
D)  tylenol

Question 14

Match each component of a business letter with its definition.
-Greeting to the recipient

Accepted Answer

A) letterhead 
B) dateline 
C) inside address 
D) salutation 
E) reference
F)body
G)complimentary closing
H)sender's signature
I)title
J)reference initials
K)enclosures
L)cc 
A) letterhead 
B) dateline 
C) inside address 
D) salutation 
E) reference
F)body
G)complimentary closing
H)sender's signature
I)title
J)reference initials
K)enclosures
L)cc

Question 15

Match each part of speech with its definition.
-Word or word group that expresses action or a state of being

Accepted Answer

A) noun 
B) pronoun 
C) verb 
D) adjective 
E) adverb
F)preposition
G)conjunction
H)interjection 
A) noun 
B) pronoun 
C) verb 
D) adjective 
E) adverb
F)preposition
G)conjunction
H)interjection

Question 16

If a piece of mail is heavier than ____ ounces, it is handled as Priority Mail rather than First-Class mail.

Accepted Answer

A)  8 
B)  13 
C)  16 
D)  22 
A)  8 
B)  13 
C)  16 
D)  22

Question 17

Match each part of speech with its definition.
-Name of anything, such as a person, a place, an object, an occurrence, or a state

Accepted Answer

A) noun 
B) pronoun 
C) verb 
D) adjective 
E) adverb
F)preposition
G)conjunction
H)interjection 
A) noun 
B) pronoun 
C) verb 
D) adjective 
E) adverb
F)preposition
G)conjunction
H)interjection

Question 18

Match each punctuation mark with its usage.
-Used after words, expressions, or sentences to show strong feelings

Accepted Answer

A) apostrophe 
B) colon 
C) comma 
D) ellipsis 
E) exclamation mark
F)parenthesis
G)period
H)semicolon
I)question mark
J)quotation marks 
A) apostrophe 
B) colon 
C) comma 
D) ellipsis 
E) exclamation mark
F)parenthesis
G)period
H)semicolon
I)question mark
J)quotation marks

Question 19

Match each component of a business letter with its definition.
-Content of the letter

Accepted Answer

A) letterhead 
B) dateline 
C) inside address 
D) salutation 
E) reference
F)body
G)complimentary closing
H)sender's signature
I)title
J)reference initials
K)enclosures
L)cc 
A) letterhead 
B) dateline 
C) inside address 
D) salutation 
E) reference
F)body
G)complimentary closing
H)sender's signature
I)title
J)reference initials
K)enclosures
L)cc

Question 20

Which of these zip codes is written correctly?

Accepted Answer

A)  748202772 
B)  74820:2772 
C)  74820-2772 
D)  74820+2772 
A)  748202772 
B)  74820:2772 
C)  74820-2772 
D)  74820+2772

Exam 10: The Nervous System

When you annotate the incoming mail, you:

Match each component of a business letter with its definition. -Initials of the letter's typist

Match each component of a business letter with its definition. -Identifies another person or persons to whom a copy of the letter is sent

Which of the following would be sent to a licensing board?

Match each punctuation mark with its usage. -Used in contractions to signify that one or more letters have been left out

Which of these are used to provide specific written instructions regarding the examinations and diagnostic tests performed in your office?

If you receive a letter or package that you suspect is contaminated, you should:

Match each component of a business letter with its definition. -Date that a letter is dictated or composed (if not dictated)

A form letter would not be appropriate for:

Match each component of a business letter with its definition. -Signature of the writer

Match each punctuation mark with its usage. -Used to separate two adjectives when the word can be inserted between them

The first step in composing a letter is to:

Which of these words should be capitalized?

Match each component of a business letter with its definition. -Greeting to the recipient

Match each part of speech with its definition. -Word or word group that expresses action or a state of being

If a piece of mail is heavier than ____ ounces, it is handled as Priority Mail rather than First-Class mail.

Match each part of speech with its definition. -Name of anything, such as a person, a place, an object, an occurrence, or a state

Match each punctuation mark with its usage. -Used after words, expressions, or sentences to show strong feelings

Match each component of a business letter with its definition. -Content of the letter

Which of these zip codes is written correctly?

The Medical Assistant

The Health Care Team and the Medical Environment, Past and Present

Legal Issues

Ethical Issues

Verbal and Nonverbal Communications

Applying Communication Skills

Introduction to Medical Terminology

Understanding and Building Medical Terms of Body Systems

Anatomic Descriptors and Fundamental Body Structure

The Senses

The Integumentary System

The Skeletal System

The Muscular System

The Respiratory System

The Circulatory System

The Immune System

The Digestive System

The Urinary System

The Endocrine System

The Reproductive System

Telephone Communications

Written Communications

Operating Computers and Office Equipment

Scheduling Appointments and Receiving Patients

The Medical Record, Documentation, and Filing

Health Insurance

Procedural and Diagnostic Coding

Patient Accounts

Preparing Insurance Claims and Posting Insurance Payments

Patient Billing, Posting Patient Payments, and Collecting Fees

Banking Procedures

Accounts Payable and Accounting Procedures

Infection Control and Medical Asepsis

The Medical History and Patient Screening

Body Measurements and Vital Signs

Preparing for Examinations

The Physical Exam

Specialty Exams and Other Procedures

Obgyn Examinations

Pediatric Examinations

The Physicians Office Laboratory

Specimen Collection and Processing

Blood Specimen Collection

Diagnostic Testing

Cardiology Procedures

Radiology Procedures

Preparing for Surgery

Assisting With Minor Surgery

Pharmacology Fundamentals

Measurement Systems, Basic Mathematics, and Dosage Calculations

Administering Oral and Non-Injectable Medications

Administering Injections and Immunizations

Emergencies in the Medical Office and the Community

First Aid for Accidents and Injuries

Rehabilitation

Nutrition, Exercise, and Healthy Living

Practicum and the Job Search

Maintaining the Office Environment

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