Question 1

If a new patient appears reluctant to complete the intake forms, you should:

Accepted Answer

A)  quietly offer to assist in completing them in a separate closed room 
B)  quietly offer to assist in completing them in the reception area 
C)  explain that the physician cannot see patients unless they fill out the forms 
D)  try to fill out the forms on your own, based on what you know about the patient 
A)  quietly offer to assist in completing them in a separate closed room 
B)  quietly offer to assist in completing them in the reception area 
C)  explain that the physician cannot see patients unless they fill out the forms 
D)  try to fill out the forms on your own, based on what you know about the patient A

Question 2

If you have a patient who is habitually late, it is recommended that you:

Accepted Answer

A)  ask the office manager to discuss the scheduling policy with the patient 
B)  refuse to schedule any future appointments for the patient 
C)  simply do your best to accommodate all patients as they arrive 
D)  require the patient to reschedule, regardless of the circumstances 
A)  ask the office manager to discuss the scheduling policy with the patient 
B)  refuse to schedule any future appointments for the patient 
C)  simply do your best to accommodate all patients as they arrive 
D)  require the patient to reschedule, regardless of the circumstances A

Question 3

Match each scheduling abbreviation with its meaning.
-Chest pain

Accepted Answer

A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg 
A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg E

Question 4

Patients should never be expected to undergo invasive procedures or surgeries without:

Accepted Answer

A)  providing informed consent 
B)  making payment prior to treatment 
C)  being given a guarantee of results 
D)  reviewing and signing a copy of the Patient's Bill of Rights 
A)  providing informed consent 
B)  making payment prior to treatment 
C)  being given a guarantee of results 
D)  reviewing and signing a copy of the Patient's Bill of Rights

Question 5

Match each scheduling abbreviation with its meaning.
-Blood pressure check

Accepted Answer

A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg 
A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 6

When you recognize that a patient in the waiting room will be required to wait much longer than originally expected, you should:

Accepted Answer

A)  say nothing to the patient 
B)  tell the patient about the delay only if he or she asks 
C)  lie to the patient about how long the wait is likely to be 
D)  notify the patient tactfully and offer the option to reschedule 
A)  say nothing to the patient 
B)  tell the patient about the delay only if he or she asks 
C)  lie to the patient about how long the wait is likely to be 
D)  notify the patient tactfully and offer the option to reschedule

Question 7

Match each scheduling method with its definition.
-Same appointment time is given to two or more patients

Accepted Answer

A) clustering 
B) double-booking 
C) walk-in/open hours 
D) single-booking 
E) streaming
F)wave
G)modified wave 
A) clustering 
B) double-booking 
C) walk-in/open hours 
D) single-booking 
E) streaming
F)wave
G)modified wave

Question 8

If a patient engages in clearly inappropriate behavior, you should:

Accepted Answer

A)  try to ignore the behavior and continue with your work 
B)  push the patient away and yell aggressively for him or her to stop 
C)  isolate yourself with the patient and instruct him or her to cease the behavior 
D)  have a witness come in, and instruct the patient to cease the behavior 
A)  try to ignore the behavior and continue with your work 
B)  push the patient away and yell aggressively for him or her to stop 
C)  isolate yourself with the patient and instruct him or her to cease the behavior 
D)  have a witness come in, and instruct the patient to cease the behavior

Question 9

Match each scheduling abbreviation with its meaning.
-No show

Accepted Answer

A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg 
A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 10

Match each scheduling method with its definition.
-Each patient is booked for a specific amount of time

Accepted Answer

A) clustering 
B) double-booking 
C) walk-in/open hours 
D) single-booking 
E) streaming
F)wave
G)modified wave 
A) clustering 
B) double-booking 
C) walk-in/open hours 
D) single-booking 
E) streaming
F)wave
G)modified wave

Question 11

Match each scheduling abbreviation with its meaning.
-Follow-up examination

Accepted Answer

A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg 
A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 12

Match each scheduling abbreviation with its meaning.
-Referral

Accepted Answer

A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg 
A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 13

Match each scheduling method with its definition.
-Patients are scheduled during the first 30 minutes of each hour, leaving the last 30 minutes for same-day appointments

Accepted Answer

A) clustering 
B) double-booking 
C) walk-in/open hours 
D) single-booking 
E) streaming
F)wave
G)modified wave 
A) clustering 
B) double-booking 
C) walk-in/open hours 
D) single-booking 
E) streaming
F)wave
G)modified wave

Question 14

To help a patient develop a payment plan for elective surgery, the medical assistant should:

Accepted Answer

A)  write up a contract that locks in the exact cost to the patient 
B)  recommend a course of therapy 
C)  review insurance coverage with the patient 
D)  ask the physician to waive certain fees 
A)  write up a contract that locks in the exact cost to the patient 
B)  recommend a course of therapy 
C)  review insurance coverage with the patient 
D)  ask the physician to waive certain fees

Question 15

Match each scheduling abbreviation with its meaning.
-Laboratory studies

Accepted Answer

A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg 
A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 16

When using a computerized scheduling system, a(n) _____ refers to having specified time periods automatically blocked out.

Accepted Answer

A)  audit trail 
B)  boot 
C)  matrix 
D)  cluster 
A)  audit trail 
B)  boot 
C)  matrix 
D)  cluster

Question 17

Match each scheduling abbreviation with its meaning.
-Pap and pelvic

Accepted Answer

A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg 
A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 18

Match each scheduling method with its definition.
-Appointments are scheduled for a particular amount of time based on patient need

Accepted Answer

A) clustering 
B) double-booking 
C) walk-in/open hours 
D) single-booking 
E) streaming
F)wave
G)modified wave 
A) clustering 
B) double-booking 
C) walk-in/open hours 
D) single-booking 
E) streaming
F)wave
G)modified wave

Question 19

The main disadvantage of single-booking is that:

Accepted Answer

A)  if a problem arises with one patient, it may delay evaluation of another patient 
B)  the provider lacks adequate time to focus on an individual patient 
C)  patients are often made to wait for very long periods of time 
D)  if patients' problems are easily addressed, there may be gaps in the schedule 
A)  if a problem arises with one patient, it may delay evaluation of another patient 
B)  the provider lacks adequate time to focus on an individual patient 
C)  patients are often made to wait for very long periods of time 
D)  if patients' problems are easily addressed, there may be gaps in the schedule

Question 20

Match each scheduling abbreviation with its meaning.
-Canceled

Accepted Answer

A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg 
A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Exam 12: The Integumentary System

If a new patient appears reluctant to complete the intake forms, you should:

If you have a patient who is habitually late, it is recommended that you:

Match each scheduling abbreviation with its meaning. -Chest pain

Patients should never be expected to undergo invasive procedures or surgeries without:

Match each scheduling abbreviation with its meaning. -Blood pressure check

When you recognize that a patient in the waiting room will be required to wait much longer than originally expected, you should:

Match each scheduling method with its definition. -Same appointment time is given to two or more patients

If a patient engages in clearly inappropriate behavior, you should:

Match each scheduling abbreviation with its meaning. -No show

Match each scheduling method with its definition. -Each patient is booked for a specific amount of time

Match each scheduling abbreviation with its meaning. -Follow-up examination

Match each scheduling abbreviation with its meaning. -Referral

Match each scheduling method with its definition. -Patients are scheduled during the first 30 minutes of each hour, leaving the last 30 minutes for same-day appointments

To help a patient develop a payment plan for elective surgery, the medical assistant should:

Match each scheduling abbreviation with its meaning. -Laboratory studies

When using a computerized scheduling system, a(n) _____ refers to having specified time periods automatically blocked out.

Match each scheduling abbreviation with its meaning. -Pap and pelvic

Match each scheduling method with its definition. -Appointments are scheduled for a particular amount of time based on patient need

The main disadvantage of single-booking is that:

Match each scheduling abbreviation with its meaning. -Canceled

The Medical Assistant

The Health Care Team and the Medical Environment, Past and Present

Legal Issues

Ethical Issues

Verbal and Nonverbal Communications

Applying Communication Skills

Introduction to Medical Terminology

Understanding and Building Medical Terms of Body Systems

Anatomic Descriptors and Fundamental Body Structure

The Nervous System

The Senses

The Skeletal System

The Muscular System

The Respiratory System

The Circulatory System

The Immune System

The Digestive System

The Urinary System

The Endocrine System

The Reproductive System

Telephone Communications

Written Communications

Operating Computers and Office Equipment

Scheduling Appointments and Receiving Patients

The Medical Record, Documentation, and Filing

Health Insurance

Procedural and Diagnostic Coding

Patient Accounts

Preparing Insurance Claims and Posting Insurance Payments

Patient Billing, Posting Patient Payments, and Collecting Fees

Banking Procedures

Accounts Payable and Accounting Procedures

Infection Control and Medical Asepsis

The Medical History and Patient Screening

Body Measurements and Vital Signs

Preparing for Examinations

The Physical Exam

Specialty Exams and Other Procedures

Obgyn Examinations

Pediatric Examinations

The Physicians Office Laboratory

Specimen Collection and Processing

Blood Specimen Collection

Diagnostic Testing

Cardiology Procedures

Radiology Procedures

Preparing for Surgery

Assisting With Minor Surgery

Pharmacology Fundamentals

Measurement Systems, Basic Mathematics, and Dosage Calculations

Administering Oral and Non-Injectable Medications

Administering Injections and Immunizations

Emergencies in the Medical Office and the Community

First Aid for Accidents and Injuries

Rehabilitation

Nutrition, Exercise, and Healthy Living

Practicum and the Job Search

Maintaining the Office Environment

Filters