Question 1

Match each scheduling abbreviation with its meaning.
-Consultation

Accepted Answer

A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg 
A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 2

Which of the following is not a recommended practice for maintaining a smooth schedule?

Accepted Answer

A)  Verbally explain the cancellation policy when scheduling the appointment. 
B)  Bill the patient's insurance company for any missed appointments. 
C)  Give patients a reminder call a day or two before an appointment. 
D)  Include a brief explanation of the cancellation policy on the appointment card. 
A)  Verbally explain the cancellation policy when scheduling the appointment. 
B)  Bill the patient's insurance company for any missed appointments. 
C)  Give patients a reminder call a day or two before an appointment. 
D)  Include a brief explanation of the cancellation policy on the appointment card.

Question 3

When using a paper scheduling system, if a patient cancels an appointment at the last minute, you should ____ the original entry.

Accepted Answer

A)  erase 
B)  draw a single line through 
C)  scribble out 
D)  not modify 
A)  erase 
B)  draw a single line through 
C)  scribble out 
D)  not modify

Question 4

When should a charge slip be prepared and attached to a patient's chart?

Accepted Answer

A)  after the patient is seen 
B)  while the patient is being seen 
C)  before the patient is seen 
D)  after the patient leaves the office 
A)  after the patient is seen 
B)  while the patient is being seen 
C)  before the patient is seen 
D)  after the patient leaves the office

Question 5

Match each scheduling abbreviation with its meaning.
-Physical therapy

Accepted Answer

A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg 
A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 6

A disadvantage of clustering is that:

Accepted Answer

A)  visit paperwork cannot be prepared until the time of the appointment 
B)  if one visit gets off track, it may throw the entire appointment flow off track 
C)  all personnel must be engaged in activities related to the current appointment 
D)  very few patients can be seen in a single day 
A)  visit paperwork cannot be prepared until the time of the appointment 
B)  if one visit gets off track, it may throw the entire appointment flow off track 
C)  all personnel must be engaged in activities related to the current appointment 
D)  very few patients can be seen in a single day

Question 7

Match each scheduling abbreviation with its meaning.
-Suture removal

Accepted Answer

A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg 
A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 8

Match each scheduling abbreviation with its meaning.
-Surgery

Accepted Answer

A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg 
A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 9

Match each scheduling method with its definition.
-No scheduled appointments; patients sign in upon arrival and are seen by the physician in that order

Accepted Answer

A) clustering 
B) double-booking 
C) walk-in/open hours 
D) single-booking 
E) streaming
F)wave
G)modified wave 
A) clustering 
B) double-booking 
C) walk-in/open hours 
D) single-booking 
E) streaming
F)wave
G)modified wave

Question 10

The primary benefit of ____ is that patients have an opportunity to present for complaints that have an unexpected onset.

Accepted Answer

A)  walk-in/open hours scheduling 
B)  double-booking 
C)  streaming 
D)  modified wave scheduling 
A)  walk-in/open hours scheduling 
B)  double-booking 
C)  streaming 
D)  modified wave scheduling

Question 11

A _____ sets aside a portion of an employee's pre-taxable income to pay for projected medical expenses or prescription medications.

Accepted Answer

A)  401(k) 
B)  flexible/medical spending account 
C)  Truth in Lending agreement 
D)  profit-sharing program 
A)  401(k) 
B)  flexible/medical spending account 
C)  Truth in Lending agreement 
D)  profit-sharing program

Question 12

Match each scheduling abbreviation with its meaning.
-Sigmoidoscopy

Accepted Answer

A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg 
A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 13

Weekly schedules for the providers should be accessible to:

Accepted Answer

A)  clinical medical assistants and providers 
B)  administrative and clinical medical assistants 
C)  administrative medical assistants and providers 
D)  everyone in the office 
A)  clinical medical assistants and providers 
B)  administrative and clinical medical assistants 
C)  administrative medical assistants and providers 
D)  everyone in the office

Question 14

When scheduling a hospital admission for a patient, you should not provide:

Accepted Answer

A)  the name of the attending physician for the admission 
B)  the type of service the patient is to be admitted for 
C)  a guess of the diagnosis and plan of care for the utilization committee review 
D)  the type of reservation requested 
A)  the name of the attending physician for the admission 
B)  the type of service the patient is to be admitted for 
C)  a guess of the diagnosis and plan of care for the utilization committee review 
D)  the type of reservation requested

Question 15

Match each scheduling abbreviation with its meaning.
-Electrocardiogram

Accepted Answer

A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg 
A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 16

Match each scheduling abbreviation with its meaning.
-Injection

Accepted Answer

A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg 
A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 17

Match each scheduling abbreviation with its meaning.
-Complete physical examination

Accepted Answer

A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg 
A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 18

A patient does not need to provide signed consent for the medical office to release information about:

Accepted Answer

A)  genetic testing 
B)  a public health risk 
C)  mental health records 
D)  substance abuse records 
A)  genetic testing 
B)  a public health risk 
C)  mental health records 
D)  substance abuse records

Question 19

Match each scheduling abbreviation with its meaning.
-Called and canceled

Accepted Answer

A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg 
A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 20

Which method of scheduling is designed to keep a continuous flow of patients coming through the office?

Accepted Answer

A)  clustering 
B)  walk-in/open hours 
C)  streaming 
D)  wave 
A)  clustering 
B)  walk-in/open hours 
C)  streaming 
D)  wave

Exam 12: The Integumentary System

Match each scheduling abbreviation with its meaning. -Consultation

Which of the following is not a recommended practice for maintaining a smooth schedule?

When using a paper scheduling system, if a patient cancels an appointment at the last minute, you should ____ the original entry.

When should a charge slip be prepared and attached to a patient's chart?

Match each scheduling abbreviation with its meaning. -Physical therapy

A disadvantage of clustering is that:

Match each scheduling abbreviation with its meaning. -Suture removal

Match each scheduling abbreviation with its meaning. -Surgery

Match each scheduling method with its definition. -No scheduled appointments; patients sign in upon arrival and are seen by the physician in that order

The primary benefit of ____ is that patients have an opportunity to present for complaints that have an unexpected onset.

A _____ sets aside a portion of an employee's pre-taxable income to pay for projected medical expenses or prescription medications.

Match each scheduling abbreviation with its meaning. -Sigmoidoscopy

Weekly schedules for the providers should be accessible to:

When scheduling a hospital admission for a patient, you should not provide:

Match each scheduling abbreviation with its meaning. -Electrocardiogram

Match each scheduling abbreviation with its meaning. -Injection

Match each scheduling abbreviation with its meaning. -Complete physical examination

A patient does not need to provide signed consent for the medical office to release information about:

Match each scheduling abbreviation with its meaning. -Called and canceled

Which method of scheduling is designed to keep a continuous flow of patients coming through the office?

The Medical Assistant

The Health Care Team and the Medical Environment, Past and Present

Legal Issues

Ethical Issues

Verbal and Nonverbal Communications

Applying Communication Skills

Introduction to Medical Terminology

Understanding and Building Medical Terms of Body Systems

Anatomic Descriptors and Fundamental Body Structure

The Nervous System

The Senses

The Skeletal System

The Muscular System

The Respiratory System

The Circulatory System

The Immune System

The Digestive System

The Urinary System

The Endocrine System

The Reproductive System

Telephone Communications

Written Communications

Operating Computers and Office Equipment

Scheduling Appointments and Receiving Patients

The Medical Record, Documentation, and Filing

Health Insurance

Procedural and Diagnostic Coding

Patient Accounts

Preparing Insurance Claims and Posting Insurance Payments

Patient Billing, Posting Patient Payments, and Collecting Fees

Banking Procedures

Accounts Payable and Accounting Procedures

Infection Control and Medical Asepsis

The Medical History and Patient Screening

Body Measurements and Vital Signs

Preparing for Examinations

The Physical Exam

Specialty Exams and Other Procedures

Obgyn Examinations

Pediatric Examinations

The Physicians Office Laboratory

Specimen Collection and Processing

Blood Specimen Collection

Diagnostic Testing

Cardiology Procedures

Radiology Procedures

Preparing for Surgery

Assisting With Minor Surgery

Pharmacology Fundamentals

Measurement Systems, Basic Mathematics, and Dosage Calculations

Administering Oral and Non-Injectable Medications

Administering Injections and Immunizations

Emergencies in the Medical Office and the Community

First Aid for Accidents and Injuries

Rehabilitation

Nutrition, Exercise, and Healthy Living

Practicum and the Job Search

Maintaining the Office Environment

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