Question 1

The practice information brochure should not:

Accepted Answer

A)  include the practice logo 
B)  be printed on low-quality paper 
C)  describe the payment policy 
D)  include graphic elements such as photographs 
A)  include the practice logo 
B)  be printed on low-quality paper 
C)  describe the payment policy 
D)  include graphic elements such as photographs B

Question 2

Match each term with its definition.
-Formal notice that an employee will be leaving his or her job

Accepted Answer

A) sign-in sheet 
B) evaluation 
C) letter of resignation 
D) termination 
E) conference registration
F)itinerary sheet
G)trial balance
H)reimbursement
I)building inspection
J)reduced schedule 
A) sign-in sheet 
B) evaluation 
C) letter of resignation 
D) termination 
E) conference registration
F)itinerary sheet
G)trial balance
H)reimbursement
I)building inspection
J)reduced schedule C

Question 3

Jan lives in Bedford, works in Capital City, and does all of her banking in Otisville. To which city would local taxes typically be paid?

Accepted Answer

A)  Capital City 
B)  Bedford 
C)  Otisville 
D)  Capital City, Bedford, and Otisville 
A)  Capital City 
B)  Bedford 
C)  Otisville 
D)  Capital City, Bedford, and Otisville A

Question 4

Match each term with its definition.
-Paycheck amount after deductions

Accepted Answer

A) HIPAA Compliance Officer 
B) Security Officer 
C) Privacy Officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session 
A) HIPAA Compliance Officer 
B) Security Officer 
C) Privacy Officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 5

Employees who do not fill out an Employment Eligibility Verification form:

Accepted Answer

A)  will not have any deductions taken from their salary 
B)  cannot legally be paid to work at the office 
C)  must take their payment in the form of a check rather than direct deposit 
D)  will not have any payroll exemptions 
A)  will not have any deductions taken from their salary 
B)  cannot legally be paid to work at the office 
C)  must take their payment in the form of a check rather than direct deposit 
D)  will not have any payroll exemptions

Question 6

Match each term with its definition.
-Responsible for the security of patients' records

Accepted Answer

A) HIPAA Compliance Officer 
B) Security Officer 
C) Privacy Officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session 
A) HIPAA Compliance Officer 
B) Security Officer 
C) Privacy Officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 7

Match each term with its definition.
-Required when both a patient and insurance company pay a physician, or an error is made in the amount due

Accepted Answer

A) sign-in sheet 
B) evaluation 
C) letter of resignation 
D) termination 
E) conference registration
F)itinerary sheet
G)trial balance
H)reimbursement
I)building inspection
J)reduced schedule 
A) sign-in sheet 
B) evaluation 
C) letter of resignation 
D) termination 
E) conference registration
F)itinerary sheet
G)trial balance
H)reimbursement
I)building inspection
J)reduced schedule

Question 8

Match each term with its definition.
-Form of pension plan for employees who meet certain requirements

Accepted Answer

A) HIPAA Compliance Officer 
B) Security Officer 
C) Privacy Officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session 
A) HIPAA Compliance Officer 
B) Security Officer 
C) Privacy Officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 9

Match each term with its definition.
-If this is not offered by the practice, medical assistants should purchase their own policy to protect their personal assets

Accepted Answer

A) HIPAA Compliance Officer 
B) Security Officer 
C) Privacy Officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session 
A) HIPAA Compliance Officer 
B) Security Officer 
C) Privacy Officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 10

Match each term with its definition.
-Summary of all earnings for the year and all deductions withheld for federal, state, and local taxes

Accepted Answer

A) HIPAA Compliance Officer 
B) Security Officer 
C) Privacy Officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session 
A) HIPAA Compliance Officer 
B) Security Officer 
C) Privacy Officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 11

Match each term with its definition.
-Often recommended on the day of a move when relocating a medical practice

Accepted Answer

A) sign-in sheet 
B) evaluation 
C) letter of resignation 
D) termination 
E) conference registration
F)itinerary sheet
G)trial balance
H)reimbursement
I)building inspection
J)reduced schedule 
A) sign-in sheet 
B) evaluation 
C) letter of resignation 
D) termination 
E) conference registration
F)itinerary sheet
G)trial balance
H)reimbursement
I)building inspection
J)reduced schedule

Question 12

Match each term with its definition.
-Method used to ensure compliance in all HIPAA-related areas

Accepted Answer

A) HIPAA Compliance Officer 
B) Security Officer 
C) Privacy Officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session 
A) HIPAA Compliance Officer 
B) Security Officer 
C) Privacy Officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 13

Documentation requirements and directions for opening and closing an office are found in the:

Accepted Answer

A)  office policy manual 
B)  employee handbook 
C)  office procedure manual 
D)  Material Safety Data Sheets 
A)  office policy manual 
B)  employee handbook 
C)  office procedure manual 
D)  Material Safety Data Sheets

Question 14

Match each term with its definition.
-Lists conference information such as dates, flight information, and hotel information

Accepted Answer

A) sign-in sheet 
B) evaluation 
C) letter of resignation 
D) termination 
E) conference registration
F)itinerary sheet
G)trial balance
H)reimbursement
I)building inspection
J)reduced schedule 
A) sign-in sheet 
B) evaluation 
C) letter of resignation 
D) termination 
E) conference registration
F)itinerary sheet
G)trial balance
H)reimbursement
I)building inspection
J)reduced schedule

Question 15

An Employer Identification Number (EIN) is obtained from the:

Accepted Answer

A)  Department of Labor 
B)  Department of Health and Human Services 
C)  State Department 
D)  Internal Revenue Service 
A)  Department of Labor 
B)  Department of Health and Human Services 
C)  State Department 
D)  Internal Revenue Service

Question 16

Match each term with its definition.
-Fixed amount paid on a regular basis for a prescribed period of time

Accepted Answer

A) HIPAA Compliance Officer 
B) Security Officer 
C) Privacy Officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session 
A) HIPAA Compliance Officer 
B) Security Officer 
C) Privacy Officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 17

Which of the following is not a fringe benefit that might be offered by an employer?

Accepted Answer

A)  paid time off 
B)  salary 
C)  health insurance 
D)  life insurance 
A)  paid time off 
B)  salary 
C)  health insurance 
D)  life insurance

Question 18

Which of the following is not a factor when determining the amount of tax withheld from an employee's paycheck?

Accepted Answer

A)  amount earned 
B)  marital status 
C)  duration of employment 
D)  number of exemptions claimed 
A)  amount earned 
B)  marital status 
C)  duration of employment 
D)  number of exemptions claimed

Question 19

Match each term with its definition.
-Typically includes completing forms, selecting a lodging preference, indicating any additional activities, and submitting the fee

Accepted Answer

A) sign-in sheet 
B) evaluation 
C) letter of resignation 
D) termination 
E) conference registration
F)itinerary sheet
G)trial balance
H)reimbursement
I)building inspection
J)reduced schedule 
A) sign-in sheet 
B) evaluation 
C) letter of resignation 
D) termination 
E) conference registration
F)itinerary sheet
G)trial balance
H)reimbursement
I)building inspection
J)reduced schedule

Question 20

Which of the following responsibilities is the practice manager most likely to carry out in coordination with physicians?

Accepted Answer

A)  training new employees 
B)  creating and enforcing work schedules 
C)  conducting staff meetings 
D)  interviewing, hiring, disciplining, and terminating employees 
A)  training new employees 
B)  creating and enforcing work schedules 
C)  conducting staff meetings 
D)  interviewing, hiring, disciplining, and terminating employees

Exam 22: Telephone Communications

The practice information brochure should not:

Match each term with its definition. -Formal notice that an employee will be leaving his or her job

Jan lives in Bedford, works in Capital City, and does all of her banking in Otisville. To which city would local taxes typically be paid?

Match each term with its definition. -Paycheck amount after deductions

Employees who do not fill out an Employment Eligibility Verification form:

Match each term with its definition. -Responsible for the security of patients' records

Match each term with its definition. -Required when both a patient and insurance company pay a physician, or an error is made in the amount due

Match each term with its definition. -Form of pension plan for employees who meet certain requirements

Match each term with its definition. -If this is not offered by the practice, medical assistants should purchase their own policy to protect their personal assets

Match each term with its definition. -Summary of all earnings for the year and all deductions withheld for federal, state, and local taxes

Match each term with its definition. -Often recommended on the day of a move when relocating a medical practice

Match each term with its definition. -Method used to ensure compliance in all HIPAA-related areas

Documentation requirements and directions for opening and closing an office are found in the:

Match each term with its definition. -Lists conference information such as dates, flight information, and hotel information

An Employer Identification Number (EIN) is obtained from the:

Match each term with its definition. -Fixed amount paid on a regular basis for a prescribed period of time

Which of the following is not a fringe benefit that might be offered by an employer?

Which of the following is not a factor when determining the amount of tax withheld from an employee's paycheck?

Match each term with its definition. -Typically includes completing forms, selecting a lodging preference, indicating any additional activities, and submitting the fee

Which of the following responsibilities is the practice manager most likely to carry out in coordination with physicians?

The Medical Assistant

The Health Care Team and the Medical Environment, Past and Present

Legal Issues

Ethical Issues

Verbal and Nonverbal Communications

Applying Communication Skills

Introduction to Medical Terminology

Understanding and Building Medical Terms of Body Systems

Anatomic Descriptors and Fundamental Body Structure

The Nervous System

The Senses

The Integumentary System

The Skeletal System

The Muscular System

The Respiratory System

The Circulatory System

The Immune System

The Digestive System

The Urinary System

The Endocrine System

The Reproductive System

Written Communications

Operating Computers and Office Equipment

Scheduling Appointments and Receiving Patients

The Medical Record, Documentation, and Filing

Health Insurance

Procedural and Diagnostic Coding

Patient Accounts

Preparing Insurance Claims and Posting Insurance Payments

Patient Billing, Posting Patient Payments, and Collecting Fees

Banking Procedures

Accounts Payable and Accounting Procedures

Infection Control and Medical Asepsis

The Medical History and Patient Screening

Body Measurements and Vital Signs

Preparing for Examinations

The Physical Exam

Specialty Exams and Other Procedures

Obgyn Examinations

Pediatric Examinations

The Physicians Office Laboratory

Specimen Collection and Processing

Blood Specimen Collection

Diagnostic Testing

Cardiology Procedures

Radiology Procedures

Preparing for Surgery

Assisting With Minor Surgery

Pharmacology Fundamentals

Measurement Systems, Basic Mathematics, and Dosage Calculations

Administering Oral and Non-Injectable Medications

Administering Injections and Immunizations

Emergencies in the Medical Office and the Community

First Aid for Accidents and Injuries

Rehabilitation

Nutrition, Exercise, and Healthy Living

Practicum and the Job Search

Maintaining the Office Environment

Filters