Question 1

A large medical group might have a _____ department to handle personnel management and payroll.

Accepted Answer

A)  laboratory 
B)  human resources 
C)  collections 
D)  clinical 
A)  laboratory 
B)  human resources 
C)  collections 
D)  clinical B

Question 2

Identify the correct order of the basic steps of critical thinking when problem solving.
-Prioritize your decisions and begin testing them one by one until results are satisfactory to you and others concerned

Accepted Answer

A) step 1 
B) step 2 
C) step 3 
D) step 4 
A) step 1 
B) step 2 
C) step 3 
D) step 4 D

Question 3

Match each term with its definition.
-Social groups influencing a person's culture and self-identity

Accepted Answer

A) patient advocate 
B) performance goals 
C) cultural competencies 
D) evaluation form 
E) assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training 
A) patient advocate 
B) performance goals 
C) cultural competencies 
D) evaluation form 
E) assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training C

Question 4

Match each term with its definition.
-Promotes and protects the rights of patients

Accepted Answer

A) patient advocate 
B) performance goals 
C) cultural competencies 
D) evaluation form 
E) assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training 
A) patient advocate 
B) performance goals 
C) cultural competencies 
D) evaluation form 
E) assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training

Question 5

Which of the following is not one of the four E's used to engage a child in health care matters?

Accepted Answer

A)  encouragement 
B)  education 
C)  enlistment 
D)  evidence 
A)  encouragement 
B)  education 
C)  enlistment 
D)  evidence

Question 6

Which of the following is not a recommended personal performance goal?

Accepted Answer

A)  working completely independently 
B)  soliciting suggestions 
C)  planning effectively 
D)  communicating openly and honestly 
A)  working completely independently 
B)  soliciting suggestions 
C)  planning effectively 
D)  communicating openly and honestly

Question 7

Identify the correct order of the basic steps of critical thinking when problem solving.
-List possible decisions and what you think each outcome will be

Accepted Answer

A) step 1 
B) step 2 
C) step 3 
D) step 4 
A) step 1 
B) step 2 
C) step 3 
D) step 4

Question 8

In most employment situations, an evaluation of work performance is made on a _____ basis.

Accepted Answer

A)  weekly 
B)  monthly 
C)  annual 
D)  biannual 
A)  weekly 
B)  monthly 
C)  annual 
D)  biannual

Question 9

When working with a pediatric patient, instead of saying deformity, it is recommended that you say:

Accepted Answer

A)  disfigurement 
B)  opportunity 
C)  appearance 
D)  problem 
A)  disfigurement 
B)  opportunity 
C)  appearance 
D)  problem

Question 10

Identify the correct order of the basic steps of critical thinking when problem solving.
-Determine just what the problem is and write it down

Accepted Answer

A) step 1 
B) step 2 
C) step 3 
D) step 4 
A) step 1 
B) step 2 
C) step 3 
D) step 4

Question 11

Match each term with its definition.
-Communication style in which individuals express their feelings and opinions and advocate for their needs in a way that violates the rights of others

Accepted Answer

A) patient advocate 
B) performance goals 
C) cultural competencies 
D) evaluation form 
E) assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training 
A) patient advocate 
B) performance goals 
C) cultural competencies 
D) evaluation form 
E) assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training

Question 12

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient.

-Begin problem solving

Accepted Answer

A) step 1 
B) step 2 
C) step 3 
D) step 4 
E) step 5 
A) step 1 
B) step 2 
C) step 3 
D) step 4 
E) step 5

Question 13

Demonstrating _____ will help you advance in your career.

Accepted Answer

A)  instability 
B)  dependence 
C)  inefficiency 
D)  resourcefulness 
A)  instability 
B)  dependence 
C)  inefficiency 
D)  resourcefulness

Question 14

Match each term with its definition.
-Creating these gives you ownership of your aspirations, achievements, and objectives

Accepted Answer

A) patient advocate 
B) performance goals 
C) cultural competencies 
D) evaluation form 
E) assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training 
A) patient advocate 
B) performance goals 
C) cultural competencies 
D) evaluation form 
E) assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training

Question 15

Match each term with its definition.
-Physician in a medical group who assumes the management role for all of the physicians in the group

Accepted Answer

A) patient advocate 
B) performance goals 
C) cultural competencies 
D) evaluation form 
E) assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training 
A) patient advocate 
B) performance goals 
C) cultural competencies 
D) evaluation form 
E) assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training

Question 16

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient.

-Mutually agree on the solution

Accepted Answer

A)  step 1 
B)  step 2 
C)  step 3 
D)  step 4 
E)  step 5 
A)  step 1 
B)  step 2 
C)  step 3 
D)  step 4 
E)  step 5

Question 17

When talking with a patient, you should not:

Accepted Answer

A)  look away while the patient is speaking 
B)  ask open-ended questions 
C)  comment on something the patient is wearing or a common interest 
D)  take an active interest in what the patient is saying 
A)  look away while the patient is speaking 
B)  ask open-ended questions 
C)  comment on something the patient is wearing or a common interest 
D)  take an active interest in what the patient is saying

Question 18

Match each term with its definition.
-Outlines the most important qualities and abilities that are needed for a job, and includes a section where strengths and weaknesses can be listed

Accepted Answer

A) patient advocate 
B) performance goals 
C) cultural competencies 
D) evaluation form 
E) assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training 
A) patient advocate 
B) performance goals 
C) cultural competencies 
D) evaluation form 
E) assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training

Question 19

Staff meetings are usually held

Accepted Answer

A)  in the medical office during patient care hours 
B)  in the medical office before or after patient care hours 
C)  at an off-site location before or after patient care hours 
D)  at the home of the physician during patient care hours 
A)  in the medical office during patient care hours 
B)  in the medical office before or after patient care hours 
C)  at an off-site location before or after patient care hours 
D)  at the home of the physician during patient care hours

Question 20

Match each term with its definition.
-Communication that affords opportunities to examine behaviors and interactions, act as a verbal "mirror," and restate what a patient has said for clarification by all parties

Accepted Answer

A) patient advocate 
B) performance goals 
C) cultural competencies 
D) evaluation form 
E) assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training 
A) patient advocate 
B) performance goals 
C) cultural competencies 
D) evaluation form 
E) assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training

Exam 8: Understanding and Building Medical Terms of Body Systems

A large medical group might have a _____ department to handle personnel management and payroll.

Identify the correct order of the basic steps of critical thinking when problem solving. -Prioritize your decisions and begin testing them one by one until results are satisfactory to you and others concerned

Match each term with its definition. -Social groups influencing a person's culture and self-identity

Match each term with its definition. -Promotes and protects the rights of patients

Which of the following is not one of the four E's used to engage a child in health care matters?

Which of the following is not a recommended personal performance goal?

Identify the correct order of the basic steps of critical thinking when problem solving. -List possible decisions and what you think each outcome will be

In most employment situations, an evaluation of work performance is made on a _____ basis.

When working with a pediatric patient, instead of saying deformity, it is recommended that you say:

Identify the correct order of the basic steps of critical thinking when problem solving. -Determine just what the problem is and write it down

Match each term with its definition. -Communication style in which individuals express their feelings and opinions and advocate for their needs in a way that violates the rights of others

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient. -Begin problem solving

Demonstrating _____ will help you advance in your career.

Match each term with its definition. -Creating these gives you ownership of your aspirations, achievements, and objectives

Match each term with its definition. -Physician in a medical group who assumes the management role for all of the physicians in the group

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient. -Mutually agree on the solution

When talking with a patient, you should not:

Match each term with its definition. -Outlines the most important qualities and abilities that are needed for a job, and includes a section where strengths and weaknesses can be listed

Staff meetings are usually held

Match each term with its definition. -Communication that affords opportunities to examine behaviors and interactions, act as a verbal "mirror," and restate what a patient has said for clarification by all parties

The Medical Assistant

The Health Care Team and the Medical Environment, Past and Present

Legal Issues

Ethical Issues

Verbal and Nonverbal Communications

Applying Communication Skills

Introduction to Medical Terminology

Anatomic Descriptors and Fundamental Body Structure

The Nervous System

The Senses

The Integumentary System

The Skeletal System

The Muscular System

The Respiratory System

The Circulatory System

The Immune System

The Digestive System

The Urinary System

The Endocrine System

The Reproductive System

Telephone Communications

Written Communications

Operating Computers and Office Equipment

Scheduling Appointments and Receiving Patients

The Medical Record, Documentation, and Filing

Health Insurance

Procedural and Diagnostic Coding

Patient Accounts

Preparing Insurance Claims and Posting Insurance Payments

Patient Billing, Posting Patient Payments, and Collecting Fees

Banking Procedures

Accounts Payable and Accounting Procedures

Infection Control and Medical Asepsis

The Medical History and Patient Screening

Body Measurements and Vital Signs

Preparing for Examinations

The Physical Exam

Specialty Exams and Other Procedures

Obgyn Examinations

Pediatric Examinations

The Physicians Office Laboratory

Specimen Collection and Processing

Blood Specimen Collection

Diagnostic Testing

Cardiology Procedures

Radiology Procedures

Preparing for Surgery

Assisting With Minor Surgery

Pharmacology Fundamentals

Measurement Systems, Basic Mathematics, and Dosage Calculations

Administering Oral and Non-Injectable Medications

Administering Injections and Immunizations

Emergencies in the Medical Office and the Community

First Aid for Accidents and Injuries

Rehabilitation

Nutrition, Exercise, and Healthy Living

Practicum and the Job Search

Maintaining the Office Environment

Filters