Question 1

When communicating with others, you should be:

Accepted Answer

A)  aggressive 
B)  assertive 
C)  passive 
D)  inactive 
A)  aggressive 
B)  assertive 
C)  passive 
D)  inactive

Question 2

Identify the correct order of the basic steps of critical thinking when problem solving.
-Gather facts and ideas to help you decide what to do about the problem

Accepted Answer

A) step 1 
B) step 2 
C) step 3 
D) step 4 
A) step 1 
B) step 2 
C) step 3 
D) step 4

Question 3

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient.

-Let the patient vent

Accepted Answer

A) step 1 
B) step 2 
C) step 3 
D) step 4 
E) step 5 
A) step 1 
B) step 2 
C) step 3 
D) step 4 
E) step 5

Question 4

When should an organizational chart be updated?

Accepted Answer

A)  only when there are personnel changes 
B)  at the start or end of each workday 
C)  at the start or end of each workweek 
D)  every few months 
A)  only when there are personnel changes 
B)  at the start or end of each workday 
C)  at the start or end of each workweek 
D)  every few months

Question 5

Match each term with its definition.
-Examples of this include classes on CPR, sterile techniques, and using computer software

Accepted Answer

A) patient advocate 
B) performance goals 
C) cultural competencies 
D) evaluation form 
E) assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training 
A) patient advocate 
B) performance goals 
C) cultural competencies 
D) evaluation form 
E) assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training

Question 6

All communications between members of the health care team should be:

Accepted Answer

A)  aggressive and authoritative 
B)  professional and respectful 
C)  rapid and precise 
D)  vague and misleading 
A)  aggressive and authoritative 
B)  professional and respectful 
C)  rapid and precise 
D)  vague and misleading

Question 7

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient.

-Express empathy to the patient

Accepted Answer

A) step 1 
B) step 2 
C) step 3 
D) step 4 
E) step 5 
A) step 1 
B) step 2 
C) step 3 
D) step 4 
E) step 5

Question 8

Which of the following is a recommended phrase to help resolve a conflict between coworkers?

Accepted Answer

A)  You have no right to be upset. 
B)  You're not making any sense. 
C)  I know this is really frustrating for you. 
D)  I don't understand why you'd feel that way. 
A)  You have no right to be upset. 
B)  You're not making any sense. 
C)  I know this is really frustrating for you. 
D)  I don't understand why you'd feel that way.

Question 9

When working with older patients, you should:

Accepted Answer

A)  always provide physical assistance regardless of the patient's condition 
B)  greet them warmly and by name 
C)  seat them in a location that offers significant stimulation 
D)  avoid all forms of therapeutic touch 
A)  always provide physical assistance regardless of the patient's condition 
B)  greet them warmly and by name 
C)  seat them in a location that offers significant stimulation 
D)  avoid all forms of therapeutic touch

Question 10

A bulletin board used for posting intraoffice notices is most likely to be located in the:

Accepted Answer

A)  staff room 
B)  examination room 
C)  waiting area 
D)  office laboratory 
A)  staff room 
B)  examination room 
C)  waiting area 
D)  office laboratory

Question 11

Which of the following is not one of the Four Essential Truths of Human Interaction?

Accepted Answer

A)  Different people have different working styles. 
B)  Be aware of your coworkers' sensitivities and tailor your communications. 
C)  You can't judge a book by its cover. 
D)  All people appeal to you equally. 
A)  Different people have different working styles. 
B)  Be aware of your coworkers' sensitivities and tailor your communications. 
C)  You can't judge a book by its cover. 
D)  All people appeal to you equally.

Question 12

Which of the following is an example of a petty difference?

Accepted Answer

A)  taking issue with a coworker's theft from petty cash 
B)  taking issue with a coworker's violation of OSHA safety standards 
C)  disagreement on one's choice of clothing 
D)  disagreement on the ideal method of treatment for a patient 
A)  taking issue with a coworker's theft from petty cash 
B)  taking issue with a coworker's violation of OSHA safety standards 
C)  disagreement on one's choice of clothing 
D)  disagreement on the ideal method of treatment for a patient

Question 13

Match each term with its definition.
-Type of communication born of high self-esteem

Accepted Answer

A) patient advocate 
B) performance goals 
C) cultural competencies 
D) evaluation form 
E) assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training 
A) patient advocate 
B) performance goals 
C) cultural competencies 
D) evaluation form 
E) assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training

Question 14

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient.

-Follow up

Accepted Answer

A) step 1 
B) step 2 
C) step 3 
D) step 4 
E) step 5 
A) step 1 
B) step 2 
C) step 3 
D) step 4 
E) step 5

Question 15

Match each term with its definition.
-Person sometimes referred to as the practice manager

Accepted Answer

A) patient advocate 
B) performance goals 
C) cultural competencies 
D) evaluation form 
E) assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training 
A) patient advocate 
B) performance goals 
C) cultural competencies 
D) evaluation form 
E) assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training

Question 16

Match each term with its definition.
-When you provide this, you may use verbal instructions, printed materials, or electronic formats

Accepted Answer

A) patient advocate 
B) performance goals 
C) cultural competencies 
D) evaluation form 
E) assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training 
A) patient advocate 
B) performance goals 
C) cultural competencies 
D) evaluation form 
E) assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training

Question 17

Documenting patient education:

Accepted Answer

A)  eliminates the need for maintaining the patient's chart 
B)  promotes inconsistency in care 
C)  decreases efficiency 
D)  minimizes professional liability 
A)  eliminates the need for maintaining the patient's chart 
B)  promotes inconsistency in care 
C)  decreases efficiency 
D)  minimizes professional liability

Question 18

When providing patient education, your first task is to:

Accepted Answer

A)  assess the patient's ability to comprehend the instructions 
B)  discuss the instructions with any family members accompanying the patient 
C)  prepare a summary of the session for documentation in the patient's chart 
D)  answer any questions the patient has about the instructions 
A)  assess the patient's ability to comprehend the instructions 
B)  discuss the instructions with any family members accompanying the patient 
C)  prepare a summary of the session for documentation in the patient's chart 
D)  answer any questions the patient has about the instructions

Question 19

Who typically discusses abnormal results or serious health conditions with patients and their families?

Accepted Answer

A)  clinical medical assistant 
B)  administrative medical assistant 
C)  physician 
D)  nurse 
A)  clinical medical assistant 
B)  administrative medical assistant 
C)  physician 
D)  nurse

Question 20

It is almost always best to take which of the following issues to the office manager?

Accepted Answer

A)  a disagreement about a coworker's hairstyle 
B)  a patient's complaint about a long wait time on a busy day 
C)  a personal dislike of a coworker 
D)  a coworker's habitual tardiness that affects the practice 
A)  a disagreement about a coworker's hairstyle 
B)  a patient's complaint about a long wait time on a busy day 
C)  a personal dislike of a coworker 
D)  a coworker's habitual tardiness that affects the practice

Exam 8: Understanding and Building Medical Terms of Body Systems

When communicating with others, you should be:

Identify the correct order of the basic steps of critical thinking when problem solving. -Gather facts and ideas to help you decide what to do about the problem

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient. -Let the patient vent

When should an organizational chart be updated?

Match each term with its definition. -Examples of this include classes on CPR, sterile techniques, and using computer software

All communications between members of the health care team should be:

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient. -Express empathy to the patient

Which of the following is a recommended phrase to help resolve a conflict between coworkers?

When working with older patients, you should:

A bulletin board used for posting intraoffice notices is most likely to be located in the:

Which of the following is not one of the Four Essential Truths of Human Interaction?

Which of the following is an example of a petty difference?

Match each term with its definition. -Type of communication born of high self-esteem

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient. -Follow up

Match each term with its definition. -Person sometimes referred to as the practice manager

Match each term with its definition. -When you provide this, you may use verbal instructions, printed materials, or electronic formats

Documenting patient education:

When providing patient education, your first task is to:

Who typically discusses abnormal results or serious health conditions with patients and their families?

It is almost always best to take which of the following issues to the office manager?

The Medical Assistant

The Health Care Team and the Medical Environment, Past and Present

Legal Issues

Ethical Issues

Verbal and Nonverbal Communications

Applying Communication Skills

Introduction to Medical Terminology

Anatomic Descriptors and Fundamental Body Structure

The Nervous System

The Senses

The Integumentary System

The Skeletal System

The Muscular System

The Respiratory System

The Circulatory System

The Immune System

The Digestive System

The Urinary System

The Endocrine System

The Reproductive System

Telephone Communications

Written Communications

Operating Computers and Office Equipment

Scheduling Appointments and Receiving Patients

The Medical Record, Documentation, and Filing

Health Insurance

Procedural and Diagnostic Coding

Patient Accounts

Preparing Insurance Claims and Posting Insurance Payments

Patient Billing, Posting Patient Payments, and Collecting Fees

Banking Procedures

Accounts Payable and Accounting Procedures

Infection Control and Medical Asepsis

The Medical History and Patient Screening

Body Measurements and Vital Signs

Preparing for Examinations

The Physical Exam

Specialty Exams and Other Procedures

Obgyn Examinations

Pediatric Examinations

The Physicians Office Laboratory

Specimen Collection and Processing

Blood Specimen Collection

Diagnostic Testing

Cardiology Procedures

Radiology Procedures

Preparing for Surgery

Assisting With Minor Surgery

Pharmacology Fundamentals

Measurement Systems, Basic Mathematics, and Dosage Calculations

Administering Oral and Non-Injectable Medications

Administering Injections and Immunizations

Emergencies in the Medical Office and the Community

First Aid for Accidents and Injuries

Rehabilitation

Nutrition, Exercise, and Healthy Living

Practicum and the Job Search

Maintaining the Office Environment

Filters