Question 1

Match each term with its definition.
-Authorizes access to a patient's personal information

Accepted Answer

A) Health Insurance Portability and Accessibility Act (HIPA
A)  
B) Confidential Communication Preference (CCP) 
C) Interpreter Service 
D) electronic message template 
E) answering service
F)patient portal
G)time zone map
H)Unusual Occurrence Report (UOR)
I)teleconferencing
J)search engines 
A) Health Insurance Portability and Accessibility Act (HIPA
A)  
B) Confidential Communication Preference (CCP) 
C) Interpreter Service 
D) electronic message template 
E) answering service
F)patient portal
G)time zone map
H)Unusual Occurrence Report (UOR)
I)teleconferencing
J)search engines

Question 2

Match each type of call with the method of routing commonly used. (Answers may be used more than once.)
-Patient complaints

Accepted Answer

A) immediately route to the physician 
B) record a message for the physician 
C) route to the clinical medical assistant 
D) route to the administrative medical assistant 
A) immediately route to the physician 
B) record a message for the physician 
C) route to the clinical medical assistant 
D) route to the administrative medical assistant

Question 3

Match each type of call with the method of routing commonly used. (Answers may be used more than once.)
-Billing or insurance calls

Accepted Answer

A) immediately route to the physician 
B) record a message for the physician 
C) route to the clinical medical assistant 
D) route to the administrative medical assistant 
A) immediately route to the physician 
B) record a message for the physician 
C) route to the clinical medical assistant 
D) route to the administrative medical assistant

Question 4

Match each "phone tone" with the message it sends to a listener.
-I'm bored and have absolutely no interest in what you're talking about.

Accepted Answer

A) monotone, flat voice 
B) slow speed and low pitch 
C) high-pitched, empathetic voice 
D) abrupt speed and loud tone 
E) high pitch combined with drawn-out speed 
A) monotone, flat voice 
B) slow speed and low pitch 
C) high-pitched, empathetic voice 
D) abrupt speed and loud tone 
E) high pitch combined with drawn-out speed

Question 5

When documenting a telephone call, you should:

Accepted Answer

A)  include your own name or initials 
B)  only record the patient's reason for calling 
C)  always mark the message "URGENT" 
D)  never attach anything to the message before you pass it on to the physician 
A)  include your own name or initials 
B)  only record the patient's reason for calling 
C)  always mark the message "URGENT" 
D)  never attach anything to the message before you pass it on to the physician

Question 6

Match each type of call with the method of routing commonly used. (Answers may be used more than once.)
-Physician from another practice or hospital

Accepted Answer

A) immediately route to the physician 
B) record a message for the physician 
C) route to the clinical medical assistant 
D) route to the administrative medical assistant 
A) immediately route to the physician 
B) record a message for the physician 
C) route to the clinical medical assistant 
D) route to the administrative medical assistant

Question 7

Match each "phone tone" with the message it sends to a listener.
-I'm depressed and want to be left alone.

Accepted Answer

A) monotone, flat voice 
B) slow speed and low pitch 
C) high-pitched, empathetic voice 
D) abrupt speed and loud tone 
E) high pitch combined with drawn-out speed 
A) monotone, flat voice 
B) slow speed and low pitch 
C) high-pitched, empathetic voice 
D) abrupt speed and loud tone 
E) high pitch combined with drawn-out speed

Question 8

Match each term with its definition.
-Should be filled out when a threatening call is received

Accepted Answer

A) Health Insurance Portability and Accessibility Act (HIPA
A)  
B) Confidential Communication Preference (CCP) 
C) Interpreter Service 
D) electronic message template 
E) answering service
F)patient portal
G)time zone map
H)Unusual Occurrence Report (UOR)
I)teleconferencing
J)search engines 
A) Health Insurance Portability and Accessibility Act (HIPA
A)  
B) Confidential Communication Preference (CCP) 
C) Interpreter Service 
D) electronic message template 
E) answering service
F)patient portal
G)time zone map
H)Unusual Occurrence Report (UOR)
I)teleconferencing
J)search engines

Question 9

Which calling feature allows several people in various locations to converse at the same time?

Accepted Answer

A)  voicemail 
B)  caller ID 
C)  call waiting 
D)  conference calling 
A)  voicemail 
B)  caller ID 
C)  call waiting 
D)  conference calling

Question 10

Match each type of call with the method of routing commonly used. (Answers may be used more than once.)
-Referrals

Accepted Answer

A) immediately route to the physician 
B) record a message for the physician 
C) route to the clinical medical assistant 
D) route to the administrative medical assistant 
A) immediately route to the physician 
B) record a message for the physician 
C) route to the clinical medical assistant 
D) route to the administrative medical assistant

Question 11

A phone screening manual is sometimes called a(n) _____ manual.

Accepted Answer

A)  priority 
B)  authorization 
C)  triage 
D)  employee 
A)  priority 
B)  authorization 
C)  triage 
D)  employee

Question 12

Match each term with its definition.
-Takes patient calls during non-office hours and relays messages to the office or on-call doctor

Accepted Answer

A) Health Insurance Portability and Accessibility Act (HIPA
A)  
B) Confidential Communication Preference (CCP) 
C) Interpreter Service 
D) electronic message template 
E) answering service
F)patient portal
G)time zone map
H)Unusual Occurrence Report (UOR)
I)teleconferencing
J)search engines 
A) Health Insurance Portability and Accessibility Act (HIPA
A)  
B) Confidential Communication Preference (CCP) 
C) Interpreter Service 
D) electronic message template 
E) answering service
F)patient portal
G)time zone map
H)Unusual Occurrence Report (UOR)
I)teleconferencing
J)search engines

Question 13

It is most appropriate to use an answering machine:

Accepted Answer

A)  only when all lines are busy 
B)  anytime the office is closed 
C)  during the office lunch break 
D)  when you are too busy with other work to answer the phone 
A)  only when all lines are busy 
B)  anytime the office is closed 
C)  during the office lunch break 
D)  when you are too busy with other work to answer the phone

Question 14

Match each term with its definition.
-Prevents you from disclosing patient information over the telephone to unauthorized parties

Accepted Answer

A) Health Insurance Portability and Accessibility Act (HIPA
A)  
B) Confidential Communication Preference (CCP) 
C) Interpreter Service 
D) electronic message template 
E) answering service
F)patient portal
G)time zone map
H)Unusual Occurrence Report (UOR)
I)teleconferencing
J)search engines 
A) Health Insurance Portability and Accessibility Act (HIPA
A)  
B) Confidential Communication Preference (CCP) 
C) Interpreter Service 
D) electronic message template 
E) answering service
F)patient portal
G)time zone map
H)Unusual Occurrence Report (UOR)
I)teleconferencing
J)search engines

Question 15

Match each term with its definition.
-Can be used to help compile contact information for community resources

Accepted Answer

A) Health Insurance Portability and Accessibility Act (HIPA
A)  
B) Confidential Communication Preference (CCP) 
C) Interpreter Service 
D) electronic message template 
E) answering service
F)patient portal
G)time zone map
H)Unusual Occurrence Report (UOR)
I)teleconferencing
J)search engines 
A) Health Insurance Portability and Accessibility Act (HIPA
A)  
B) Confidential Communication Preference (CCP) 
C) Interpreter Service 
D) electronic message template 
E) answering service
F)patient portal
G)time zone map
H)Unusual Occurrence Report (UOR)
I)teleconferencing
J)search engines

Question 16

Match each type of call with the method of routing commonly used. (Answers may be used more than once.)
-Any situation deemed to be an emergency by the physician

Accepted Answer

A) immediately route to the physician 
B) record a message for the physician 
C) route to the clinical medical assistant 
D) route to the administrative medical assistant 
A) immediately route to the physician 
B) record a message for the physician 
C) route to the clinical medical assistant 
D) route to the administrative medical assistant

Question 17

When scheduling appointments, you must do all but which of the following?

Accepted Answer

A)  use at least three identifiers of the patient 
B)  confirm the last appointment date 
C)  assess the type of appointment needed 
D)  note the type of appointment needed in the schedule 
A)  use at least three identifiers of the patient 
B)  confirm the last appointment date 
C)  assess the type of appointment needed 
D)  note the type of appointment needed in the schedule

Question 18

Match each type of call with the method of routing commonly used. (Answers may be used more than once.)
-Patient requesting medical advice

Accepted Answer

A) immediately route to the physician 
B) record a message for the physician 
C) route to the clinical medical assistant 
D) route to the administrative medical assistant 
A) immediately route to the physician 
B) record a message for the physician 
C) route to the clinical medical assistant 
D) route to the administrative medical assistant

Question 19

If you are speaking to a patient face-to-face at the office and the phone rings, you should:

Accepted Answer

A)  let it go unanswered 
B)  say, "excuse me for a moment, please," and answer the call 
C)  answer the call while you continue talking with the patient in the office 
D)  pick up the phone and say, "please hold," then go back to your conversation 
A)  let it go unanswered 
B)  say, "excuse me for a moment, please," and answer the call 
C)  answer the call while you continue talking with the patient in the office 
D)  pick up the phone and say, "please hold," then go back to your conversation

Question 20

Match each term with its definition.
-Often allows you to select a priority level, depending on the time sensitivity of the message

Accepted Answer

A) Health Insurance Portability and Accessibility Act (HIPA
A)  
B) Confidential Communication Preference (CCP) 
C) Interpreter Service 
D) electronic message template 
E) answering service
F)patient portal
G)time zone map
H)Unusual Occurrence Report (UOR)
I)teleconferencing
J)search engines 
A) Health Insurance Portability and Accessibility Act (HIPA
A)  
B) Confidential Communication Preference (CCP) 
C) Interpreter Service 
D) electronic message template 
E) answering service
F)patient portal
G)time zone map
H)Unusual Occurrence Report (UOR)
I)teleconferencing
J)search engines

Exam 9: Anatomic Descriptors and Fundamental Body Structure

Match each term with its definition. -Authorizes access to a patient's personal information

Match each type of call with the method of routing commonly used. (Answers may be used more than once.) -Patient complaints

Match each type of call with the method of routing commonly used. (Answers may be used more than once.) -Billing or insurance calls

Match each "phone tone" with the message it sends to a listener. -I'm bored and have absolutely no interest in what you're talking about.

When documenting a telephone call, you should:

Match each type of call with the method of routing commonly used. (Answers may be used more than once.) -Physician from another practice or hospital

Match each "phone tone" with the message it sends to a listener. -I'm depressed and want to be left alone.

Match each term with its definition. -Should be filled out when a threatening call is received

Which calling feature allows several people in various locations to converse at the same time?

Match each type of call with the method of routing commonly used. (Answers may be used more than once.) -Referrals

A phone screening manual is sometimes called a(n) _____ manual.

Match each term with its definition. -Takes patient calls during non-office hours and relays messages to the office or on-call doctor

It is most appropriate to use an answering machine:

Match each term with its definition. -Prevents you from disclosing patient information over the telephone to unauthorized parties

Match each term with its definition. -Can be used to help compile contact information for community resources

Match each type of call with the method of routing commonly used. (Answers may be used more than once.) -Any situation deemed to be an emergency by the physician

When scheduling appointments, you must do all but which of the following?

Match each type of call with the method of routing commonly used. (Answers may be used more than once.) -Patient requesting medical advice

If you are speaking to a patient face-to-face at the office and the phone rings, you should:

Match each term with its definition. -Often allows you to select a priority level, depending on the time sensitivity of the message

The Medical Assistant

The Health Care Team and the Medical Environment, Past and Present

Legal Issues

Ethical Issues

Verbal and Nonverbal Communications

Applying Communication Skills

Introduction to Medical Terminology

Understanding and Building Medical Terms of Body Systems

The Nervous System

The Senses

The Integumentary System

The Skeletal System

The Muscular System

The Respiratory System

The Circulatory System

The Immune System

The Digestive System

The Urinary System

The Endocrine System

The Reproductive System

Telephone Communications

Written Communications

Operating Computers and Office Equipment

Scheduling Appointments and Receiving Patients

The Medical Record, Documentation, and Filing

Health Insurance

Procedural and Diagnostic Coding

Patient Accounts

Preparing Insurance Claims and Posting Insurance Payments

Patient Billing, Posting Patient Payments, and Collecting Fees

Banking Procedures

Accounts Payable and Accounting Procedures

Infection Control and Medical Asepsis

The Medical History and Patient Screening

Body Measurements and Vital Signs

Preparing for Examinations

The Physical Exam

Specialty Exams and Other Procedures

Obgyn Examinations

Pediatric Examinations

The Physicians Office Laboratory

Specimen Collection and Processing

Blood Specimen Collection

Diagnostic Testing

Cardiology Procedures

Radiology Procedures

Preparing for Surgery

Assisting With Minor Surgery

Pharmacology Fundamentals

Measurement Systems, Basic Mathematics, and Dosage Calculations

Administering Oral and Non-Injectable Medications

Administering Injections and Immunizations

Emergencies in the Medical Office and the Community

First Aid for Accidents and Injuries

Rehabilitation

Nutrition, Exercise, and Healthy Living

Practicum and the Job Search

Maintaining the Office Environment

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