Exam 13: Telephone Techniques

A mother calls and informs you that her son has a deep dog bite. Your response should be ____.

A communication that contains all of the necessary information demonstrates which of the following?

Saying words correctly is called proper ________.

When handling calls from patients, you should always remember that the physician is legally ________ for the information you give over the telephone.

A(n) ________ pager is one that is designed for two-way communication.

The medical assistant cannot handle calls from patients requesting ________ renewals, unless the physician has indicated approval in the patient's record.

Which of the following types of telephone calls can a medical assistant resolve?

Proper ________ of telephone calls, including taking messages, helps protect the physician from legal action.

Before putting a caller on hold, ____.