Question 1

Which of the following skills are most important for top managers (CEO's)?

Accepted Answer

A) Conceptual 
B) Functional 
C) Technical 
D) Interpersonal 
A) Conceptual 
B) Functional 
C) Technical 
D) Interpersonal

Question 2

Describe the difference between managers and operative employees.

Accepted Answer

Operatives work directly on a

Question 3

If you get more output for a given input, you have

Accepted Answer

A) decreased efficiency. 
B) decreased effectiveness. 
C) increased effectiveness. 
D) increased efficiency. 
A) decreased efficiency. 
B) decreased effectiveness. 
C) increased effectiveness. 
D) increased efficiency.

Question 4

According to Mintzberg, which management category includes the roles of figurehead, leader, and liaison?

Accepted Answer

A) planning 
B) decisional 
C) interpersonal 
D) informational 
A) planning 
B) decisional 
C) interpersonal 
D) informational

Question 5

Intellectual skills are most critical for successful management.

Accepted Answer

A) True 
 B)False

Question 6

All organizations develop a systematic structure that defines and limits the behavior of their members.

Accepted Answer

A) True 
 B)False

Question 7

The managers who work most closely with the operatives are known as

Accepted Answer

A) operative managers. 
B) first- line managers. 
C) top management. 
D) middle management. 
A) operative managers. 
B) first- line managers. 
C) top management. 
D) middle management.

Question 8

The annual income of senior managers at large toy manufacturing firms ranges between

Accepted Answer

A) $300,000- $900,000. 
B) $100,000- $200,000. 
C) $225,000- $750,000. 
D) $200,000- $600,000. 
A) $300,000- $900,000. 
B) $100,000- $200,000. 
C) $225,000- $750,000. 
D) $200,000- $600,000.

Question 9

In the early part of the 20th century, a French industrialist by the name of ____________ wrote that managers perform five functions, referred to as the management process.

Accepted Answer

A) Henry Mintzberg 
B) Douglas McGregor 
C) Max Weber 
D) Henri Fayol 
A) Henry Mintzberg 
B) Douglas McGregor 
C) Max Weber 
D) Henri Fayol

Question 10

Nancy's strength as a manager lies in her ability to work with people. She is able to work with, motivate, and lead others easily. Nancy is demonstrating which managerial skill?

Accepted Answer

A) technical 
B) political 
C) conceptual 
D) interpersonal 
A) technical 
B) political 
C) conceptual 
D) interpersonal

Question 11

____________are responsible for making decisions about the direction of the organization and establishing policies that affect all organizational members.

Accepted Answer

A) Top managers 
B) First- line supervisors 
C) Middle managers 
D) Operatives 
A) Top managers 
B) First- line supervisors 
C) Middle managers 
D) Operatives

Question 12

The skill that centers on a manager's ability to build a power base and establish the "right" connections is known as ____________skill.

Accepted Answer

A) conceptual 
B) technical 
C) political 
D) interpersonal 
A) conceptual 
B) technical 
C) political 
D) interpersonal

Question 13

Which skill centers on a manager's mental ability to coordinate all of the organization's interests and activities?

Accepted Answer

A) political 
B) conceptual 
C) technical 
D) interpersonal 
A) political 
B) conceptual 
C) technical 
D) interpersonal

Question 14

Managers primarily perform which of the following tasks?

Accepted Answer

A) stocking merchandise 
B) directing the activities of other people 
C) ordering merchandise 
D) selling 
A) stocking merchandise 
B) directing the activities of other people 
C) ordering merchandise 
D) selling

Question 15

Application of Mintzberg's Management Roles
Suzanne was amazed. She had just spent the day with the CEO of a major manufacturing firm through a "Visit with a Manager Program" developed by the college she attends. She was exhausted and wondered how the CEO managed the hectic pace. Suzanne was amazed by the number of "hats" that the CEO was wearing throughout the day. The day had started with a general manager's meeting where, the latest news concerning the competition had been announced by the CEO. Then Suzanne and the CEO had spent an hour completing a report to be given the following day to the board of directors. Lunch, where Suzanne had hoped to have time to ask questions, was an informal meeting with a group of suppliers who were concerned about their increasing costs. As soon as they had returned to the office, the CEO received a message of a fire in one of the major warehouses. They were immediately off to the location to assess the damage. Then that evening, there was a formal dinner sponsored by the local Chamber of Commerce, which the CEO had invited Suzanne to attend. Suzanne had declined, because she was exhausted.
-When the CEO attended the supper held by the Chamber of Commerce, which role was the CEO displaying?

Accepted Answer

A) figurehead 
B) negotiator 
C) spokesperson 
D) monitor 
A) figurehead 
B) negotiator 
C) spokesperson 
D) monitor

Question 16

The process of monitoring performance, comparing it with goals, and correcting any significant deviations is known as

Accepted Answer

A) leading. 
B) planning. 
C) organizing. 
D) controlling. 
A) leading. 
B) planning. 
C) organizing. 
D) controlling.

Question 17

There are many models that describe the behavior and roles of successful managers but no one model can be applied to all types of managers and situations.

Accepted Answer

A) True 
 B)False

Question 18

The big picture of management is often lost when management concepts are studied under different professors.

Accepted Answer

A) True 
 B)False

Question 19

If a college cuts the cost of an education by using mostly part- time faculty and at the same time fails to adequately educate its students, it can be said to be doing the wrong things well. In other words, the college is

Accepted Answer

A) neither efficient nor effective. 
B) efficient and effective. 
C) effective but not efficient. 
D) efficient but not effective. 
A) neither efficient nor effective. 
B) efficient and effective. 
C) effective but not efficient. 
D) efficient but not effective.

Question 20

Tim's Tire Shop is concerned only with using the least amount of labor possible as it repairs/replaces the tires of its customers. Its primary goal is

Accepted Answer

A) efficiency. 
B) goal attainment. 
C) effectiveness. 
D) management characteristics. 
A) efficiency. 
B) goal attainment. 
C) effectiveness. 
D) management characteristics.

Which of the following skills are most important for top managers (CEO's)?

Describe the difference between managers and operative employees.

If you get more output for a given input, you have

According to Mintzberg, which management category includes the roles of figurehead, leader, and liaison?

Intellectual skills are most critical for successful management.

All organizations develop a systematic structure that defines and limits the behavior of their members.

The managers who work most closely with the operatives are known as

The annual income of senior managers at large toy manufacturing firms ranges between

In the early part of the 20th century, a French industrialist by the name of ____________ wrote that managers perform five functions, referred to as the management process.

Nancy's strength as a manager lies in her ability to work with people. She is able to work with, motivate, and lead others easily. Nancy is demonstrating which managerial skill?

____________are responsible for making decisions about the direction of the organization and establishing policies that affect all organizational members.

The skill that centers on a manager's ability to build a power base and establish the "right" connections is known as ____________skill.

Which skill centers on a manager's mental ability to coordinate all of the organization's interests and activities?

Managers primarily perform which of the following tasks?

The process of monitoring performance, comparing it with goals, and correcting any significant deviations is known as

There are many models that describe the behavior and roles of successful managers but no one model can be applied to all types of managers and situations.

The big picture of management is often lost when management concepts are studied under different professors.

If a college cuts the cost of an education by using mostly part- time faculty and at the same time fails to adequately educate its students, it can be said to be doing the wrong things well. In other words, the college is

Tim's Tire Shop is concerned only with using the least amount of labor possible as it repairs/replaces the tires of its customers. Its primary goal is

The Management Environment

Foundations of Planning

Foundations of Decision Making

Basic Organization Designs

Staffing and Human Resource Management

Managing Change, Stress, and Innovation

Foundations of Individual and Group Behavior

Understanding Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Interpersonal Skills

Foundations of Control

Operations Management

Filters

Exam 1: Managers and Management

Which of the following skills are most important for top managers (CEO's)?

Describe the difference between managers and operative employees.

If you get more output for a given input, you have

According to Mintzberg, which management category includes the roles of figurehead, leader, and liaison?

Intellectual skills are most critical for successful management.

All organizations develop a systematic structure that defines and limits the behavior of their members.

The managers who work most closely with the operatives are known as

The annual income of senior managers at large toy manufacturing firms ranges between

In the early part of the 20th century, a French industrialist by the name of ____________ wrote that managers perform five functions, referred to as the management process.

Nancy's strength as a manager lies in her ability to work with people. She is able to work with, motivate, and lead others easily. Nancy is demonstrating which managerial skill?

____________are responsible for making decisions about the direction of the organization and establishing policies that affect all organizational members.

The skill that centers on a manager's ability to build a power base and establish the "right" connections is known as ____________skill.

Which skill centers on a manager's mental ability to coordinate all of the organization's interests and activities?

Managers primarily perform which of the following tasks?

The process of monitoring performance, comparing it with goals, and correcting any significant deviations is known as

There are many models that describe the behavior and roles of successful managers but no one model can be applied to all types of managers and situations.

The big picture of management is often lost when management concepts are studied under different professors.

If a college cuts the cost of an education by using mostly part- time faculty and at the same time fails to adequately educate its students, it can be said to be doing the wrong things well. In other words, the college is

Tim's Tire Shop is concerned only with using the least amount of labor possible as it repairs/replaces the tires of its customers. Its primary goal is

The Management Environment

Foundations of Planning

Foundations of Decision Making

Basic Organization Designs

Staffing and Human Resource Management

Managing Change, Stress, and Innovation

Foundations of Individual and Group Behavior

Understanding Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Interpersonal Skills

Foundations of Control

Operations Management

Filters