Question 1

The distinct purpose of an organization is typically expressed in terms of

Accepted Answer

A) management competencies. 
B) a goal or set of goals. 
C) a systematic structure. 
D) its vision statement. 
A) management competencies. 
B) a goal or set of goals. 
C) a systematic structure. 
D) its vision statement.

Question 2

Application of Mintzberg's Management Roles
Suzanne was amazed. She had just spent the day with the CEO of a major manufacturing firm through a "Visit with a Manager Program" developed by the college she attends. She was exhausted and wondered how the CEO managed the hectic pace. Suzanne was amazed by the number of "hats" that the CEO was wearing throughout the day. The day had started with a general manager's meeting where, the latest news concerning the competition had been announced by the CEO. Then Suzanne and the CEO had spent an hour completing a report to be given the following day to the board of directors. Lunch, where Suzanne had hoped to have time to ask questions, was an informal meeting with a group of suppliers who were concerned about their increasing costs. As soon as they had returned to the office, the CEO received a message of a fire in one of the major warehouses. They were immediately off to the location to assess the damage. Then that evening, there was a formal dinner sponsored by the local Chamber of Commerce, which the CEO had invited Suzanne to attend. Suzanne had declined, because she was exhausted.
-When Gina Wright, Head of Plant Safety brought employees together to discuss the fire safety procedures at the plant after the fire, she was performing the following role:

Accepted Answer

A) Disturbance handler 
B) Leader 
C) Disseminator 
D) Spokesperson 
A) Disturbance handler 
B) Leader 
C) Disseminator 
D) Spokesperson

Question 3

When managers motivate employees, direct the activities of others, select the most effective communication channel, and resolve conflicts, they are performing which of the following processes of management?

Accepted Answer

A) organizing 
B) leading 
C) planning 
D) controlling 
A) organizing 
B) leading 
C) planning 
D) controlling

Question 4

According to Mintzberg, monitor, disseminator, and spokesperson activities are all

Accepted Answer

A) decisional roles. 
B) interpersonal roles. 
C) informational roles. 
D) planning roles. 
A) decisional roles. 
B) interpersonal roles. 
C) informational roles. 
D) planning roles.

Question 5

Application of Mintzberg's Management Roles
Suzanne was amazed. She had just spent the day with the CEO of a major manufacturing firm through a "Visit with a Manager Program" developed by the college she attends. She was exhausted and wondered how the CEO managed the hectic pace. Suzanne was amazed by the number of "hats" that the CEO was wearing throughout the day. The day had started with a general manager's meeting where, the latest news concerning the competition had been announced by the CEO. Then Suzanne and the CEO had spent an hour completing a report to be given the following day to the board of directors. Lunch, where Suzanne had hoped to have time to ask questions, was an informal meeting with a group of suppliers who were concerned about their increasing costs. As soon as they had returned to the office, the CEO received a message of a fire in one of the major warehouses. They were immediately off to the location to assess the damage. Then that evening, there was a formal dinner sponsored by the local Chamber of Commerce, which the CEO had invited Suzanne to attend. Suzanne had declined, because she was exhausted.
-The CEO's role at lunch was an example of which of the following roles?

Accepted Answer

A) monitor 
B) resource allocator 
C) negotiator 
D) disseminator 
A) monitor 
B) resource allocator 
C) negotiator 
D) disseminator

Question 6

Mintzberg found that managers were reflective thinkers who carefully and systematically processed information before making decisions.

Accepted Answer

A) True 
 B)False

Question 7

Performing the task right and considering the relationship between inputs and outputs is

Accepted Answer

A) effectiveness. 
B) goal attainment. 
C) a management characteristic. 
D) efficiency. 
A) effectiveness. 
B) goal attainment. 
C) a management characteristic. 
D) efficiency.

Question 8

The level of management that translates the goals of the organization into specific plans that lower- level managers can perform is known as

Accepted Answer

A) operative managers. 
B) top management. 
C) middle management. 
D) first- line managers. 
A) operative managers. 
B) top management. 
C) middle management. 
D) first- line managers.

Question 9

Application of Management Skills
Shawna had spent the day "tagging" her uncle. He is the CEO of a large firm that manufactures cereal and related products. Shawna was a management major at a local college, and one of her class assignments was to interview a business manager. When she approached her uncle about the assignment, he told her that he felt she would get a better feel for management if she would "shadow" him for a day. So, over fall break, she had spent the day with him. He had spent his day dealing with a variety of issues. The first agenda item for the day had been a meeting with the division manager who was having difficulties meeting his target amount due to his inability to motivate his employees. Then it had been off to the assembly line floor to inspect a new procedure for filling cereal boxes. Lunch had been with a group of local CEOs where everything from the new hiring laws to the latest economic reports had been discussed. After lunch, Shawna had sat in on a meeting where the
five- year strategic plan for the company was being evaluated. All in all, it had been a day full of information Shawna could use for her class assignment.
-The five- year meeting for setting a strategic plan was an example of____________ .

Accepted Answer

A) political skills 
B) technical skills 
C) interpersonal skills 
D) conceptual skills 
A) political skills 
B) technical skills 
C) interpersonal skills 
D) conceptual skills

Question 10

What factors influence how managers are paid?

Accepted Answer

Several factors impact management compen

Question 11

Operatives can best be described as

Accepted Answer

A) those who actually perform the service or produce the product. 
B) those who work anonymously behind the scenes. 
C) those who supervise others. 
D) those who set the goals of the organization. 
A) those who actually perform the service or produce the product. 
B) those who work anonymously behind the scenes. 
C) those who supervise others. 
D) those who set the goals of the organization.

Question 12

Which of the following is not a criterion that can be used in determining if a business qualifies as a small business?

Accepted Answer

A) profits 
B) number of employees 
C) total assets 
D) sales 
A) profits 
B) number of employees 
C) total assets 
D) sales

Question 13

Specific topics of concern to political scientists include structuring of conflict, allocating power, and____________ .

Accepted Answer

A) ethics 
B) responsibilities 
C) manipulating power for individual self interest 
D) values 
A) ethics 
B) responsibilities 
C) manipulating power for individual self interest 
D) values

Question 14

Anthropology helps managers better understand differences in fundamental values, attitudes, and behavior.

Accepted Answer

A) True 
 B)False

Question 15

Comparing actual performance with previously set goals is part of controlling.

Accepted Answer

A) True 
 B)False

Question 16

Martin is the Branch manager at Montana Mutual Saving Bank. If he is your average middle manager, which of the four management activities is he likely to spend the greatest amount of time?

Accepted Answer

A) Controlling 
B) Negotiating 
C) Planning 
D) Leading 
A) Controlling 
B) Negotiating 
C) Planning 
D) Leading

Question 17

Application of Management Skills
Shawna had spent the day "tagging" her uncle. He is the CEO of a large firm that manufactures cereal and related products. Shawna was a management major at a local college, and one of her class assignments was to interview a business manager. When she approached her uncle about the assignment, he told her that he felt she would get a better feel for management if she would "shadow" him for a day. So, over fall break, she had spent the day with him. He had spent his day dealing with a variety of issues. The first agenda item for the day had been a meeting with the division manager who was having difficulties meeting his target amount due to his inability to motivate his employees. Then it had been off to the assembly line floor to inspect a new procedure for filling cereal boxes. Lunch had been with a group of local CEOs where everything from the new hiring laws to the latest economic reports had been discussed. After lunch, Shawna had sat in on a meeting where the
five- year strategic plan for the company was being evaluated. All in all, it had been a day full of information Shawna could use for her class assignment.
-The meeting with the division manager concerning his inability to motivate his employees is a demonstration of

Accepted Answer

A) technical skills. 
B) conceptual skills. 
C) political skills. 
D) interpersonal skills. 
A) technical skills. 
B) conceptual skills. 
C) political skills. 
D) interpersonal skills.

Question 18

To see how things fit together and facilitate making good decision, managers use conceptual skills to analyze and diagnose complex situations.

Accepted Answer

A) True 
 B)False

Question 19

It is important to study government because management is affected by a nation's form of government.

Accepted Answer

A) True 
 B)False

Question 20

A manager's job differs in profit and not- for- profit organizations.

Accepted Answer

A) True 
 B)False

The distinct purpose of an organization is typically expressed in terms of

When managers motivate employees, direct the activities of others, select the most effective communication channel, and resolve conflicts, they are performing which of the following processes of management?

According to Mintzberg, monitor, disseminator, and spokesperson activities are all

Mintzberg found that managers were reflective thinkers who carefully and systematically processed information before making decisions.

Performing the task right and considering the relationship between inputs and outputs is

The level of management that translates the goals of the organization into specific plans that lower- level managers can perform is known as

What factors influence how managers are paid?

Operatives can best be described as

Which of the following is not a criterion that can be used in determining if a business qualifies as a small business?

Specific topics of concern to political scientists include structuring of conflict, allocating power, and____________ .

Anthropology helps managers better understand differences in fundamental values, attitudes, and behavior.

Comparing actual performance with previously set goals is part of controlling.

Martin is the Branch manager at Montana Mutual Saving Bank. If he is your average middle manager, which of the four management activities is he likely to spend the greatest amount of time?

To see how things fit together and facilitate making good decision, managers use conceptual skills to analyze and diagnose complex situations.

It is important to study government because management is affected by a nation's form of government.

A manager's job differs in profit and not- for- profit organizations.

The Management Environment

Foundations of Planning

Foundations of Decision Making

Basic Organization Designs

Staffing and Human Resource Management

Managing Change, Stress, and Innovation

Foundations of Individual and Group Behavior

Understanding Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Interpersonal Skills

Foundations of Control

Operations Management

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Exam 1: Managers and Management

The distinct purpose of an organization is typically expressed in terms of

When managers motivate employees, direct the activities of others, select the most effective communication channel, and resolve conflicts, they are performing which of the following processes of management?

According to Mintzberg, monitor, disseminator, and spokesperson activities are all

Mintzberg found that managers were reflective thinkers who carefully and systematically processed information before making decisions.

Performing the task right and considering the relationship between inputs and outputs is

The level of management that translates the goals of the organization into specific plans that lower- level managers can perform is known as

What factors influence how managers are paid?

Operatives can best be described as

Which of the following is not a criterion that can be used in determining if a business qualifies as a small business?

Specific topics of concern to political scientists include structuring of conflict, allocating power, and____________ .

Anthropology helps managers better understand differences in fundamental values, attitudes, and behavior.

Comparing actual performance with previously set goals is part of controlling.

Martin is the Branch manager at Montana Mutual Saving Bank. If he is your average middle manager, which of the four management activities is he likely to spend the greatest amount of time?

To see how things fit together and facilitate making good decision, managers use conceptual skills to analyze and diagnose complex situations.

It is important to study government because management is affected by a nation's form of government.

A manager's job differs in profit and not- for- profit organizations.

The Management Environment

Foundations of Planning

Foundations of Decision Making

Basic Organization Designs

Staffing and Human Resource Management

Managing Change, Stress, and Innovation

Foundations of Individual and Group Behavior

Understanding Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Interpersonal Skills

Foundations of Control

Operations Management

Filters