Exam 7: Managing Change, Stress, and Innovation

__________is the phase described by Lewin in which something new takes place in the system, and change is actually implemented.

Changes in authority relationships, coordination mechanisms, job design, or degree of centralization fall under which category of options that a manager can change?

All except which of the following are ways stress reveals itself?

Distinguish between role conflicts, overload, and ambiguity.

The moment when all prior efforts in the innovative process successfully come together is known as

__________conducted research that showed that resistance to permanent change could be eliminated by involving employees to actively participate in the change process.

In Japan, which of the following is the term used to refer to death caused by overworking?

In order to bring about effective organizational change, changes in technology need to be accompanied by making changes in__________ .

People who exhibit a Type B personality usually put a great deal of pressure on themselves to perform, find it difficult to relax and are excessively competitive.

Employee participation in the change process is a fundamental requirement for effective organizational development.

Which of the following is considered a personal stressor?

Application of Resistance to Change Acme Feed Company is a small farmers' store located in eastern North Carolina. Because the surrounding farms have been taken over by corporate farmers, Acme's owners know that they must make some changes. The owners have decided to hire an "expert" to assist them in making the necessary changes. Acme currently employs fifteen people. Two individuals serve as managers and have been with Acme for over twenty years. Five employees have been hired in the last several years, and an additional eight employees are part- time workers who are attending the local agricultural college. -The changes in the farms to which Acme sells are an example of a change in the__________ that affect the organization.

Which of the following can be used to reduce resistance to change when the resistance is due to misinformation?

Helping different work groups to become more cohesive involves using which organization development technique?

Role conflict is created when role expectations are not clearly understood and the employee is not sure what he should do.

The metaphor that likens an organization to a sea captain and crew who know exactly where they are going because they have been there many times before is

Which technique for reducing resistance to change may not work when mutual trust and credibility are lacking?

Most competitive advantages last less than__________ months.

If it weren't for change, a manager's job would be__________ .

A manager who uses participation and involvement in order to overcome employee resistance to change will __________.