Exam 7: Managing Change, Stress, and Innovation

Application of Resistance to Change Acme Feed Company is a small farmers' store located in eastern North Carolina. Because the surrounding farms have been taken over by corporate farmers, Acme's owners know that they must make some changes. The owners have decided to hire an "expert" to assist them in making the necessary changes. Acme currently employs fifteen people. Two individuals serve as managers and have been with Acme for over twenty years. Five employees have been hired in the last several years, and an additional eight employees are part- time workers who are attending the local agricultural college. -The outside consultant will serve as a__________ in helping Acme through the change process.

Application of Resistance to Change Acme Feed Company is a small farmers' store located in eastern North Carolina. Because the surrounding farms have been taken over by corporate farmers, Acme's owners know that they must make some changes. The owners have decided to hire an "expert" to assist them in making the necessary changes. Acme currently employs fifteen people. Two individuals serve as managers and have been with Acme for over twenty years. Five employees have been hired in the last several years, and an additional eight employees are part- time workers who are attending the local agricultural college. -Which technique to reduce the resistance to changing the organizational structure may be a good first step?

Shonda Cretaleez has the ability to combine ideas at work in a unique way and often can make unusual associations between ideas. Her coworkers say Shonda possesses __________.

The prevailing model for handling change in "white waters" is best illustrated in Kurt Lewin's three- step description of the change process.

A(n)__________is a person or group who takes leadership responsibility for managing in an organization or social system.

The Coch and French study still holds a major key for today's organizational change; that is, for permanent change to occur without extensive resistance, __________ .

An innovative culture is apt to have all except which of the following characteristics?

Which of the following is not a reason why people resist change?

Which of the following is not an external source of change for an organization?

EAP programs

In__________ , outside consultants act as coaches to help managers diagnose the interpersonal processes that need improvement.

How can a manager serve as a change agent? Describe the major organizational development techniques used to facilitate the change process.

When a change agent focuses helping employees change their attitudes and values so they can adapt more easily to change, this is referred to as process consultation.

Pressures placed on an employee as a function of the particular role he or she plays in the organization are

__________is the process of taking a new idea and turning it into a useful product.

Application of Organizational Change Krista is unsure what to do next. Her company is about to implement a radical new technology transformation that will affect every person in the organization. They are basically updating their plant to the 21st century, and almost everything is changing. Krista is in charge of assisting the members of the company with the planned changes. Since it is a long- term change that is organization- wide, management felt that someone needed to facilitate the change because, in essence, it was changing the culture of the company. The first thing Krista did was to ask employees a specific set of questions about the perceived changes. From this data, Krista then needed to decide what to do next. An outside consultant has been hired to help Krista diagnose the interpersonal processes that needed improvement. The move from functional departmentalization to work teams was a change necessitated by the new technology. This was a major change for employees who had worked in specific departments for most of their careers. Furthermore, the teams will have to interact with each other as they use the new technology. Krista feels that her task is almost overwhelming. -Krista is in charge of

Describe the symptoms of psychological and behavioral stress

Differentiate between creativity and innovation.

Formulating organizational strategies is an example of an external organizational change.

Providing employees with more effective and productive work methods and tools is an example of a structural change.