Exam 7: Managing Change, Stress, and Innovation

__________is generally an activity that helps work groups set goals, develop positive interpersonal relationships, and clarify the role and responsibilities of each team member.

If change agent takes direct and unilateral action and order that change occurs, he or she using to__________ make the change happen.

Changes in the way work is processed or the methods and equipment used fall under which category of options that a manager can change?

Regardless of the situation, removing the uncertainty or the importance of the work at hand will not remove the stress.

Application of Organizational Change Krista is unsure what to do next. Her company is about to implement a radical new technology transformation that will affect every person in the organization. They are basically updating their plant to the 21st century, and almost everything is changing. Krista is in charge of assisting the members of the company with the planned changes. Since it is a long- term change that is organization- wide, management felt that someone needed to facilitate the change because, in essence, it was changing the culture of the company. The first thing Krista did was to ask employees a specific set of questions about the perceived changes. From this data, Krista then needed to decide what to do next. An outside consultant has been hired to help Krista diagnose the interpersonal processes that needed improvement. The move from functional departmentalization to work teams was a change necessitated by the new technology. This was a major change for employees who had worked in specific departments for most of their careers. Furthermore, the teams will have to interact with each other as they use the new technology. Krista feels that her task is almost overwhelming. -Due to the fact that teams are a new component of this organization, which of the following may help develop positive interpersonal relationships and clarify the roles and responsibilities of each team member?

The outside consultant was performing which of the following?

Which of the following is not a reason people resist change?

An organizational culture that fosters innovation accepts ambiguity and has a low tolerance for risk.

If a manager gets employees to adopt a new information system by telling them only about the benefits of the new system and omitting discussion of its limitations or deficiencies so that it will appear more attractive to them, he is __________them.

Permanent organizational change cannot occur without significant resistance by employees.

The entrepreneur must act as a coach and a cheerleader in explaining change to employees. Which of these would he or she be likely to do?

Inspiration is an early step in the innovation process when prior efforts successfully come together.

__________is/are the organization development technique(s)where efforts are designed to assess employee attitudes and perceptions of the change by responding to a specific set of questions.

Japanese managers use the term "Kaiban" to refer to situations in which employees are stressed and overworked.

Compare and contrast the following two metaphors: "calm waters" versus "white water rapids."

Role ambiguity can occur when an employee has poorly defined goals and objectives for his/her job.

Threatening and/or reminding employees of undesirable consequences if they resist a proposed change is the__________ approach to overcoming resistance to change.

Kevin is a very relaxed, easy- going person who appears to have all the time in the world. He is never too busy to stop and chat for a moment. Kevin has which of the following?

Application of "What Is Stress? "Kevin is a very relaxed, easy- going employee. When the new technological processes were implemented last month, he was able to easily accept the changes and start working through learning the new techniques necessary to use the new processes. George, on the other hand, was concerned about the new technology long before it was ever implemented. He was afraid he would no longer be able to be the top performer in his department. He has had several problems adapting to the new situation. George works very long hours, 60- 70 hours each week. -Which of the following symptoms are George's fellow employees and supervisors most apt to notice that may indicate that he is suffering from stress?

Creativity is the ability to combine ideas in a unique way or to make unusual connections between things.