Exam 7: Managing Change, Stress, and Innovation

__________is experienced when an employee is expected to do more than time permits.

Smoking, over- eating and insomnia are symptoms of physiological stress.

Negotiation is the most popular organizational development technique used by many organizations.

Application of "What Is Stress? "Kevin is a very relaxed, easy- going employee. When the new technological processes were implemented last month, he was able to easily accept the changes and start working through learning the new techniques necessary to use the new processes. George, on the other hand, was concerned about the new technology long before it was ever implemented. He was afraid he would no longer be able to be the top performer in his department. He has had several problems adapting to the new situation. George works very long hours, 60- 70 hours each week. -Mary is George's supervisor. After several months of working 60- 70 hour weeks, Mary notices that George is arriving late to work, having conflict with his co- worker, and is frequently absent. Realizing that this is a stress- related problem Mary suggests that

Application of Organizational Change Krista is unsure what to do next. Her company is about to implement a radical new technology transformation that will affect every person in the organization. They are basically updating their plant to the 21st century, and almost everything is changing. Krista is in charge of assisting the members of the company with the planned changes. Since it is a long- term change that is organization- wide, management felt that someone needed to facilitate the change because, in essence, it was changing the culture of the company. The first thing Krista did was to ask employees a specific set of questions about the perceived changes. From this data, Krista then needed to decide what to do next. An outside consultant has been hired to help Krista diagnose the interpersonal processes that needed improvement. The move from functional departmentalization to work teams was a change necessitated by the new technology. This was a major change for employees who had worked in specific departments for most of their careers. Furthermore, the teams will have to interact with each other as they use the new technology. Krista feels that her task is almost overwhelming. -The ultimate goal of intergroup development is__________.

__________is an organizational development technique of collecting data, using it for planning, and evaluating the results.

Susan has just attended a conference on new office technology that will dramatically impact the jobs of all administrative assistants. Workloads should be drastically reduced, but extensive training will be required. Susan is enthusiastic about the new technology and assumes the responsibility for the implementation of the equipment and the resulting training. Susan is which of the following?

Technology and competition are examples of internal forces that dictate a need for change.

Roger Kaputnick is a newly hired manager for Extreme Sports LTD. He is finding that a manager's environments are both dynamic and __________ .

One view of creativity holds that with training, anyone can be creative. In this view, creativity is a fourfold process consisting of __________, incubation, inspiration, and__________.

Which of the following is an example of an organizational stressor?

In Japan, the concept of karoshi means death from overworking.

__________is the process of creating new ideas and putting them into practice.

Application of Resistance to Change Acme Feed Company is a small farmers' store located in eastern North Carolina. Because the surrounding farms have been taken over by corporate farmers, Acme's owners know that they must make some changes. The owners have decided to hire an "expert" to assist them in making the necessary changes. Acme currently employs fifteen people. Two individuals serve as managers and have been with Acme for over twenty years. Five employees have been hired in the last several years, and an additional eight employees are part- time workers who are attending the local agricultural college. -Since the full- time employees have some expertise to make a contribution to the changes, management should consider__________ next, even though it is time- consuming and has potential for a poor solution.

A new or modified strategy is an internal source of change for an organization.

A stress reduction program is any type of intervention designed to help employees remain healthy and fit by controlling their weight, smoking cessation and physical exercise.

Coercion is an effective means of reducing resistance to organizational change.

Role overload is often the result of having one person on a team at work perform too many functions or "wear too many hats."

Identify external versus internal forces of change.

Changes substitute __________for the known.