Exam 7: Managing Change, Stress, and Innovation

Survey feedback efforts are designed to assess employee attitudes about and perceptions of the change they are encountering.

Fred's Furniture Store has been losing money, and Fred has decided to reduce his sales staff. In describing the upcoming changes, Fred distorts the facts in an effort to make the situation seem less threatening to the employees. Fred is guilty of

One of the fundamental issues behind organizational development is its reliance on__________ in an effort to foster an environment in which open communication and trust exists.

People tend to have the greatest resistance to change when they have a good understanding of what will happen as a result of the change process.

__________involves how you see things.

Application of "What Is Stress? "Kevin is a very relaxed, easy- going employee. When the new technological processes were implemented last month, he was able to easily accept the changes and start working through learning the new techniques necessary to use the new processes. George, on the other hand, was concerned about the new technology long before it was ever implemented. He was afraid he would no longer be able to be the top performer in his department. He has had several problems adapting to the new situation. George works very long hours, 60- 70 hours each week. -Which of the following might describe George?

According to Kurt Lewin, change can be accomplished in all except which of the following ways?

Application of "What Is Stress? "Kevin is a very relaxed, easy- going employee. When the new technological processes were implemented last month, he was able to easily accept the changes and start working through learning the new techniques necessary to use the new processes. George, on the other hand, was concerned about the new technology long before it was ever implemented. He was afraid he would no longer be able to be the top performer in his department. He has had several problems adapting to the new situation. George works very long hours, 60- 70 hours each week. -Kevin readily accepts the factors related to his job called __________.