Exam 7: Managing Change, Stress, and Innovation

Managers can change an organization's structure. Which of the following is not a change in structure?

Explain the three primary reasons people are apt to resist change.

Stress is said to be__________ when the situation offers someone an opportunity to gain something.

According to Kurt Lewin's Model, __________involves instituting new systems and procedures to support the change process.

Since change is rarely a threat to managers and nonmanagerial personnel, managers should be motivated to initiate change because they are concerned with improving their organizations' effectiveness.

Which of the following is not one of the more popular organization development efforts used in organizations?

A focus group was used to help employees at GM evaluate the impact changes that related to employee attitudes, and work methods and productivity measures. These are examples of __________change(s).

Autonomy tends to lessen stress.

The union at the Saturn Plant was offered an 8% bonus to reduce their resistance to changes in work rules and scheduling. This is an example of __________change.

Bob has told his employees that if they will agree to transfer to the Seattle office, they will all receive a 25% increase in salary. Bob is using

New idea champions are extremely self- confident, persistent, energetic, and have a tendency to take risks.

__________are barriers that keep us from doing what we desire.

Explain Lewin's three- step process to describe the change process. (See Exhibit 7- 2 for a diagram of the process.)

Overeating is a __________symptom of stress.

Why would a company undertake organization development?

In Lewin's three- step process, the objective of refreezing is

Differentiate between (a)negotiation, (b)manipulation and cooptation, and (c)coercion.

Campbell Soup Company offers a program for employees seeking the first step in psychiatric or substance- abuse help. They are offering

Which of the following is not a variable that a manager can foster in order to stimulate innovation?

Application of Organizational Change Krista is unsure what to do next. Her company is about to implement a radical new technology transformation that will affect every person in the organization. They are basically updating their plant to the 21st century, and almost everything is changing. Krista is in charge of assisting the members of the company with the planned changes. Since it is a long- term change that is organization- wide, management felt that someone needed to facilitate the change because, in essence, it was changing the culture of the company. The first thing Krista did was to ask employees a specific set of questions about the perceived changes. From this data, Krista then needed to decide what to do next. An outside consultant has been hired to help Krista diagnose the interpersonal processes that needed improvement. The move from functional departmentalization to work teams was a change necessitated by the new technology. This was a major change for employees who had worked in specific departments for most of their careers. Furthermore, the teams will have to interact with each other as they use the new technology. Krista feels that her task is almost overwhelming. -Since the work groups will ultimately be required to work together fairly closely, which of the following may be necessary?