Exam 7: Managing Change, Stress, and Innovation

A manager uses education and communication in order to overcome employee resistance to change. This means that the manager will

Some people believe that with training anyone can be creative. They view creativity as a fourfold process of perception, inspiration, innovation, and hard work.

The incubation period in the process of innovation may take years to complete.

Describe how organizations can stimulate innovation.

The process of taking an idea and turning it into a useful product is referred to as creativity.

The "calm waters" metaphor envisions a trip over unfamiliar waters with a crew that has never before worked together.

Application of "What Is Stress? "Kevin is a very relaxed, easy- going employee. When the new technological processes were implemented last month, he was able to easily accept the changes and start working through learning the new techniques necessary to use the new processes. George, on the other hand, was concerned about the new technology long before it was ever implemented. He was afraid he would no longer be able to be the top performer in his department. He has had several problems adapting to the new situation. George works very long hours, 60- 70 hours each week. -George spends excessive time at work because he is not sure of his job roles and responsibilities and given his personality he wants to make sure to get the job done. His supervisor has not clearly defined what his responsibilities or made clear her expectations. Based on his situation, __________ is (are)a major factor contributing to George's stress at work.

Economic changes are external changes that affect almost all organizations. During these changes, some businesses are harmed while others prosper.

Innovative organizations demand collaboration among employees and therefore have little tolerance for conflict or disagreement between people.

It is important to note that both__________ personal factors may cause stress on the job.

What is a stressor? Describe the two major categories of stressors, and give examples.

What are the symptoms of stress?

Managers have three options for change: structure, technology, and people. Which of the following is not a change in people?

Describe the three ways that managers can facilitate the change process by helping employees overcome resistance to change.

Since their early focus on alcoholic employees, __________have ventured into new areas such as controlling rising health insurance premiums.

A major finding of the Coch and French study was that employee participation in the change process reduces their resistance to the change.

Jose is a manager in the finance department. He has just been given his objectives by his boss and is not sure whether he or his boss is responsible for completing the monthly budget forecast; this is an example of __________.

Application of "What Is Stress? "Kevin is a very relaxed, easy- going employee. When the new technological processes were implemented last month, he was able to easily accept the changes and start working through learning the new techniques necessary to use the new processes. George, on the other hand, was concerned about the new technology long before it was ever implemented. He was afraid he would no longer be able to be the top performer in his department. He has had several problems adapting to the new situation. George works very long hours, 60- 70 hours each week. -George is overeating, drinking and smoking excessively due to the pressure at work. These are symptoms of__________ stress.

Define organization development, and explain four typical organization development techniques.

Changing, the second phase of Lewin's change model, can be accomplished by