Exam 7: Managing Change, Stress, and Innovation

How do entrepreneurs handle change?

People, both managers and nonmanagers, who act as catalysts and assume the responsibility for managing the change process are called catalyst agents.

Application of "What Is Stress? "Kevin is a very relaxed, easy- going employee. When the new technological processes were implemented last month, he was able to easily accept the changes and start working through learning the new techniques necessary to use the new processes. George, on the other hand, was concerned about the new technology long before it was ever implemented. He was afraid he would no longer be able to be the top performer in his department. He has had several problems adapting to the new situation. George works very long hours, 60- 70 hours each week. -During the past six months, George's employer Children's Media and Books experienced declining sales combined with an increase in the costs of publication licensing. As a result the company had to eliminate over 600 jobs. Unfortunately, 5 people who worked with George left the company leaving George with responsibility for doing their jobs as well as his own. The stress that George experiences is most likely the result of

Application of "What Is Stress? "Kevin is a very relaxed, easy- going employee. When the new technological processes were implemented last month, he was able to easily accept the changes and start working through learning the new techniques necessary to use the new processes. George, on the other hand, was concerned about the new technology long before it was ever implemented. He was afraid he would no longer be able to be the top performer in his department. He has had several problems adapting to the new situation. George works very long hours, 60- 70 hours each week. -George and Kevin have both been assigned joint responsibility to manage the department budget. Since, these two managers have very different styles and do not like to work with one another, they are likely to experience stress resulting from __________.

Frequent interunit communication helps to facilitate innovation.

Constraints and demands can lead to potential __________.

For permanent change to occur without extensive resistance, based on the Coch and French study, what must happen?

All of the following are reasons why people resist change except

Whenever Jacob performs a musical solo, he experiences increased breathing and heart rates, and gets a headache. Jacob's stress is revealing itself in__________ symptoms.

The effort to assist organizational members with a planned change is referred to as organizational design.

Which of the following does not accurately describe Lewin's model of organizational change?

Application of "What Is Stress? "Kevin is a very relaxed, easy- going employee. When the new technological processes were implemented last month, he was able to easily accept the changes and start working through learning the new techniques necessary to use the new processes. George, on the other hand, was concerned about the new technology long before it was ever implemented. He was afraid he would no longer be able to be the top performer in his department. He has had several problems adapting to the new situation. George works very long hours, 60- 70 hours each week. -Which type of employee is most likely to show signs of stress even if his organizational and personal stressors are low?

Coch and French concluded that employees must be involved for permanent change to occur without extensive resistance.

Which of the following steps in the creativity process may take years before the idea finally "gels" and the next step occurs?

An innovative organization tends to do/have all of the following except .

The focus of__________ is to constructively change the attitudes and values of organizational members so they can more readily adapt to, and be more effective in achieving the new directions of the organization.

Boredom, anxiety, withdrawal, conflict and tension are symptoms that managers should recognize as signs of psychological stress.

Describe the three categories of change.

All but which of the following are techniques that managers can use to reduce resistance to change?

__________is the change phase described by Kurt Lewin in which a situation is prepared for change and felt needs for change are developed.