Exam 1: Managers and Management

One reason for studying management is that we all have a vested interest in improving our own chances of finding a quality and secure job.

Application of Mintzberg's Management Roles Suzanne was amazed. She had just spent the day with the CEO of a major manufacturing firm through a "Visit with a Manager Program" developed by the college she attends. She was exhausted and wondered how the CEO managed the hectic pace. Suzanne was amazed by the number of "hats" that the CEO was wearing throughout the day. The day had started with a general manager's meeting where, the latest news concerning the competition had been announced by the CEO. Then Suzanne and the CEO had spent an hour completing a report to be given the following day to the board of directors. Lunch, where Suzanne had hoped to have time to ask questions, was an informal meeting with a group of suppliers who were concerned about their increasing costs. As soon as they had returned to the office, the CEO received a message of a fire in one of the major warehouses. They were immediately off to the location to assess the damage. Then that evening, there was a formal dinner sponsored by the local Chamber of Commerce, which the CEO had invited Suzanne to attend. Suzanne had declined, because she was exhausted. -Jack Jones was a middle manager who managed the facility where the fire occurred. He took responsibility for making sure that the fire was extinguished and communicating to the local community and others outside of the company. When he completed these activities, what roles was Jack performing?

Joe Gleason is the supervisor of the machine shop, where he has the most experience of any employee using the tool and die making equipment; he shows his people how to complete tasks using the most practical and efficient methods. Joe demonstrates a high level of____________ skills.

An understanding of interpersonal relationships that can be gained from studying the humanities and social sciences play an important role in influencing management skills and practices.

Based on the research findings presented in the text, how do managers at different levels in the organization (Top, Middle and First- Line Managers)differ in terms of the amount of time they spend on different management functions and activities; what are the greatest differences between each level. Can you give an example of this in an organization that you have read about?

What is the major difference between profit- making and not- for- profit organizations?

Linda has spent the day in a session where the future of her company was discussed. The people involved were trying to determine what the role of their company was as the 21st century approaches. Goals were then developed based upon their vision of the company's mission. Linda spent her day on the____________ process.

At Augusta College, the Department Head who oversees activities of the faculty is a(n)

Effective management is using staff, time and resources wisely to minimize unnecessary cost to the organization.

The four processes of management consist of controlling, leading, planning and outsourcing.

When the VP for Marketing from Wal Mart establishes a good relationship with the Executive Director of the Senior Citizens Center, he helps create a positive image among the senior citizens who are protesting high prices at the local store. He is performing the ____________ role.

Jennifer assigns George a project to be completed by the end of the month and then holds periodic meetings with him to review his progress. Which of the management functions is Jennifer performing?

Which of the following acts as an unambiguous measure of the effectiveness of a business organization?

An organization interested in changing demographics that alter customer and employment markets could benefit from topics taught in a(n)____________course.

Mintzberg found that managers carefully processed information before deciding what actions to take.

Middle managers may have titles such as department head, project leader, unit chief, or district manager.

Operatives are managers who supervise the work of other people in the organization.

Briefly describe the four management processes.

In addition to the percent of time spent in each of the four major management activities, as a manager moves up the ranks, the____________ of the managerial activities also changes.

Which of the following statements about middle managers is not true?