Question 1

The best leadership training and development program is to send future leaders to off-site training classes.

Accepted Answer

A) True 
 B)False

Question 2

What are some of the reasons for resisting organizational change?

Accepted Answer

Common reasons people resist change incl

Question 3

Action learning is an effective individual-focused intervention technique that enhances:

Accepted Answer

A)  leadership training. 
B)  process consultation. 
C)  role negotiation. 
D)  team building. 
A)  leadership training. 
B)  process consultation. 
C)  role negotiation. 
D)  team building.

Question 4

Lewin's change model proposes that for change efforts to be successful:

Accepted Answer

A)  there must be top management support. 
B)  resources should be allocated appropriately. 
C)  rigid hierarchical organizational structure is essential. 
D)  the three-stage process must be completed. 
A)  there must be top management support. 
B)  resources should be allocated appropriately. 
C)  rigid hierarchical organizational structure is essential. 
D)  the three-stage process must be completed.

Question 5

Match the following:
-Diagnosis

Accepted Answer

A) An initial step in any organization development intervention 
B) A change effort 
C) Data-gathering method 
D) A study of skills and competencies that employees must have 
E) A systematic approach to improving a firm that applies behavioral science knowledge 
A) An initial step in any organization development intervention 
B) A change effort 
C) Data-gathering method 
D) A study of skills and competencies that employees must have 
E) A systematic approach to improving a firm that applies behavioral science knowledge

Question 6

Job redesign is one of the group-focused techniques for OD intervention.

Accepted Answer

A) True 
 B)False

Question 7

Evidence suggests that successful coaching can result in increased self-awareness and more effective leadership competencies.

Accepted Answer

A) True 
 B)False

Question 8

Match the following:
-Questionnaire

Accepted Answer

A) An initial step in any organization development intervention 
B) A change effort 
C) Data-gathering method 
D) A study of skills and competencies that employees must have 
E) A systematic approach to improving a firm that applies behavioral science knowledge 
A) An initial step in any organization development intervention 
B) A change effort 
C) Data-gathering method 
D) A study of skills and competencies that employees must have 
E) A systematic approach to improving a firm that applies behavioral science knowledge

Question 9

An example of an internal force for change is:

Accepted Answer

A)  increased grievance rate. 
B)  technological advancement. 
C)  shrinking applicant pool. 
D)  government regulations. 
A)  increased grievance rate. 
B)  technological advancement. 
C)  shrinking applicant pool. 
D)  government regulations.

Question 10

A good organization development effort that can relieve role ambiguity and conflict is:

Accepted Answer

A)  management by objectives. 
B)  team building. 
C)  survey feedback. 
D)  process consultation. 
A)  management by objectives. 
B)  team building. 
C)  survey feedback. 
D)  process consultation.

Question 11

Effective change leaders build strong relationships with all of the following except:

Accepted Answer

A)  within their leadership team. 
B)  between the team and organizational members. 
C)  between the team and key environmental players. 
D)  between the team and support staff. 
A)  within their leadership team. 
B)  between the team and organizational members. 
C)  between the team and key environmental players. 
D)  between the team and support staff.

Question 12

Though downsizing can increase shareholder value by better aligning costs and revenues, American Airlines has increased organizational effectiveness by:

Accepted Answer

A)  reengineering and restructuring. 
B)  outsourcing and delegating. 
C)  identifying attractive joint ventures. 
D)  reevaluating and changing operating methods. 
A)  reengineering and restructuring. 
B)  outsourcing and delegating. 
C)  identifying attractive joint ventures. 
D)  reevaluating and changing operating methods.

Question 13

Match the following:
-Quality programs

Accepted Answer

A) Solicitation of employee attitudes through questionnaires 
B) Goal setting and performance planning between employee and supervisor 
C) An organization development method to improve individual and organizational tasks 
D) An intervention designed to improve the effectiveness of a work group 
E) An attempt to culturally embed quality throughout the organization 
A) Solicitation of employee attitudes through questionnaires 
B) Goal setting and performance planning between employee and supervisor 
C) An organization development method to improve individual and organizational tasks 
D) An intervention designed to improve the effectiveness of a work group 
E) An attempt to culturally embed quality throughout the organization

Question 14

For survey feedback to be an effective method, certain guidelines should be used. Which of the following is not a guideline?

Accepted Answer

A)  Feedback should be reported in a group format. 
B)  Employees should not suffer negative repercussions for their responses. 
C)  Employees should be informed of the purpose of the survey. 
D)  Follow-through should be completed by an external change agent. 
A)  Feedback should be reported in a group format. 
B)  Employees should not suffer negative repercussions for their responses. 
C)  Employees should be informed of the purpose of the survey. 
D)  Follow-through should be completed by an external change agent.

Question 15

Match the following:
-Internal force for change

Accepted Answer

A) An external force for change 
B) Organizational restructuring 
C) Employee skill deficiencies 
D) Someone who facilitates significant change in an organization 
E) Organization's movement to a radically different future state 
A) An external force for change 
B) Organizational restructuring 
C) Employee skill deficiencies 
D) Someone who facilitates significant change in an organization 
E) Organization's movement to a radically different future state

Question 16

Match the following:
-Career planning

Accepted Answer

A) A technique whereby individuals meet and clarify their psychological contract 
B) A method to improve the fit between individual skills and job tasks 
C) Matching of individual career aspirations and organizational career opportunities 
D) A variety of techniques that are designed to enhance individuals' management skills 
E) First step in Lewin's change model 
A) A technique whereby individuals meet and clarify their psychological contract 
B) A method to improve the fit between individual skills and job tasks 
C) Matching of individual career aspirations and organizational career opportunities 
D) A variety of techniques that are designed to enhance individuals' management skills 
E) First step in Lewin's change model

Question 17

The establishment of new attitudes, values, and behaviors as the new status quo is consistent with the in Lewin's change model.

Accepted Answer

A)  unfreezing 
B)  moving 
C)  refreezing 
D)  change 
A)  unfreezing 
B)  moving 
C)  refreezing 
D)  change

Question 18

Match the following:
-Role negotiation

Accepted Answer

A) A technique whereby individuals meet and clarify their psychological contract 
B) A method to improve the fit between individual skills and job tasks 
C) Matching of individual career aspirations and organizational career opportunities 
D) A variety of techniques that are designed to enhance individuals' management skills 
E) First step in Lewin's change model 
A) A technique whereby individuals meet and clarify their psychological contract 
B) A method to improve the fit between individual skills and job tasks 
C) Matching of individual career aspirations and organizational career opportunities 
D) A variety of techniques that are designed to enhance individuals' management skills 
E) First step in Lewin's change model

Question 19

Which of the following statements best reflects the scholarly position on the proper pace of change for organizations?

Accepted Answer

A)  Rapid change is more likely to succeed since it creates momentum. 
B)  Short, sharp changes are actually rare and not experienced by most firms. 
C)  Change in a large organization may occur incrementally in some parts of a firm and quickly in others. 
D)  Researchers can't agree on which pace of change is most beneficial. 
A)  Rapid change is more likely to succeed since it creates momentum. 
B)  Short, sharp changes are actually rare and not experienced by most firms. 
C)  Change in a large organization may occur incrementally in some parts of a firm and quickly in others. 
D)  Researchers can't agree on which pace of change is most beneficial.

Question 20

The individual or group who undertakes the task of introducing and managing a change in an organization is known as a consultant.

Accepted Answer

A) True 
 B)False

The best leadership training and development program is to send future leaders to off-site training classes.

What are some of the reasons for resisting organizational change?

Action learning is an effective individual-focused intervention technique that enhances:

Lewin's change model proposes that for change efforts to be successful:

Match the following: -Diagnosis

Job redesign is one of the group-focused techniques for OD intervention.

Evidence suggests that successful coaching can result in increased self-awareness and more effective leadership competencies.

Match the following: -Questionnaire

An example of an internal force for change is:

A good organization development effort that can relieve role ambiguity and conflict is:

Effective change leaders build strong relationships with all of the following except:

Though downsizing can increase shareholder value by better aligning costs and revenues, American Airlines has increased organizational effectiveness by:

Match the following: -Quality programs

For survey feedback to be an effective method, certain guidelines should be used. Which of the following is not a guideline?

Match the following: -Internal force for change

Match the following: -Career planning

The establishment of new attitudes, values, and behaviors as the new status quo is consistent with the in Lewin's change model.

Match the following: -Role negotiation

Which of the following statements best reflects the scholarly position on the proper pace of change for organizations?

The individual or group who undertakes the task of introducing and managing a change in an organization is known as a consultant.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Filters

Exam 18: Managing Change

The best leadership training and development program is to send future leaders to off-site training classes.

What are some of the reasons for resisting organizational change?

Action learning is an effective individual-focused intervention technique that enhances:

Lewin's change model proposes that for change efforts to be successful:

Match the following: -Diagnosis

Job redesign is one of the group-focused techniques for OD intervention.

Evidence suggests that successful coaching can result in increased self-awareness and more effective leadership competencies.

Match the following: -Questionnaire

An example of an internal force for change is:

A good organization development effort that can relieve role ambiguity and conflict is:

Effective change leaders build strong relationships with all of the following except:

Though downsizing can increase shareholder value by better aligning costs and revenues, American Airlines has increased organizational effectiveness by:

Match the following: -Quality programs

For survey feedback to be an effective method, certain guidelines should be used. Which of the following is not a guideline?

Match the following: -Internal force for change

Match the following: -Career planning

The establishment of new attitudes, values, and behaviors as the new status quo is consistent with the in Lewin's change model.

Match the following: -Role negotiation

Which of the following statements best reflects the scholarly position on the proper pace of change for organizations?

The individual or group who undertakes the task of introducing and managing a change in an organization is known as a consultant.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Filters