Question 1

Match the following:
-Intervention

Accepted Answer

A) An initial step in any organization development intervention 
B) A change effort 
C) Data-gathering method 
D) A study of skills and competencies that employees must have 
E) A systematic approach to improving a firm that applies behavioral science knowledge 
A) An initial step in any organization development intervention 
B) A change effort 
C) Data-gathering method 
D) A study of skills and competencies that employees must have 
E) A systematic approach to improving a firm that applies behavioral science knowledge

Question 2

The contemporary view of change makes an attempt to treat the resistance to change as something to be overcome.

Accepted Answer

A) True 
 B)False

Question 3

Unplanned change is incremental and results from a deliberate decision to alter an organization.

Accepted Answer

A) True 
 B)False

Question 4

All of the following are part of globalizing an organization except:

Accepted Answer

A)  disseminating and gathering information. 
B)  developing people. 
C)  finding the most appropriate structure. 
D)  focusing on behavior rather than attitudes. 
A)  disseminating and gathering information. 
B)  developing people. 
C)  finding the most appropriate structure. 
D)  focusing on behavior rather than attitudes.

Question 5

Match the following:
-Process consultation

Accepted Answer

A) Solicitation of employee attitudes through questionnaires 
B) Goal setting and performance planning between employee and supervisor 
C) An organization development method to improve individual and organizational tasks 
D) An intervention designed to improve the effectiveness of a work group 
E) An attempt to culturally embed quality throughout the organization 
A) Solicitation of employee attitudes through questionnaires 
B) Goal setting and performance planning between employee and supervisor 
C) An organization development method to improve individual and organizational tasks 
D) An intervention designed to improve the effectiveness of a work group 
E) An attempt to culturally embed quality throughout the organization

Question 6

A survey of Fortune 500 companies indicated that human resource managers considered team building the most successful organization development technique.

Accepted Answer

A) True 
 B)False

Question 7

All of the following are key strategies for managing resistance to change except:

Accepted Answer

A)  rewards. 
B)  participation. 
C)  empathy. 
D)  communication. 
A)  rewards. 
B)  participation. 
C)  empathy. 
D)  communication.

Question 8

An empathetic and supportive approach to change would be most appropriate when:

Accepted Answer

A)  the source of resistance is misinformation. 
B)  there is significant goal conflict. 
C)  change is resisted due to fear of loss and the unknown. 
D)  employees lack knowledge and skills to take ownership in the process. 
A)  the source of resistance is misinformation. 
B)  there is significant goal conflict. 
C)  change is resisted due to fear of loss and the unknown. 
D)  employees lack knowledge and skills to take ownership in the process.

Question 9

Match the following:
-Force field analysis

Accepted Answer

A) A reason for change resistance when there is ambiguity introduced into a once comfortable situation 
B) Employees questioning their competence to deal with changes 
C) Maintenance of status quo 
D) A method for identifying and studying opposing personal and organizational forces 
E) The final step in Lewin's change process model 
A) A reason for change resistance when there is ambiguity introduced into a once comfortable situation 
B) Employees questioning their competence to deal with changes 
C) Maintenance of status quo 
D) A method for identifying and studying opposing personal and organizational forces 
E) The final step in Lewin's change process model

Question 10

The initial step in Levinson's diagnostic model is data analysis using force field techniques.

Accepted Answer

A) True 
 B)False

Question 11

M5 Networks is a cloud enterprise telephone company started by five people. It has won awards as one of the 75 "coolest telecom providers" and "most engaged" workplace. The company hired School of Rock instructors to give music lessons to employees in order to focus on trust. In the context of organization development, this is an example to:

Accepted Answer

A)  improve their leadership. 
B)  improve team building. 
C)  better manage the organization wide technique MBO. 
D)  improve employees role negotiation skills. 
A)  improve their leadership. 
B)  improve team building. 
C)  better manage the organization wide technique MBO. 
D)  improve employees role negotiation skills.

Question 12

All of the following are planned corporate changes except:

Accepted Answer

A)  installing a computer-controlled machine tool. 
B)  responding to an increase in excise tax on gasoline. 
C)  preparing materials and making arrangements for a workforce diversity-training workshop. 
D)  scheduling production runs for the peak vacation period of June through August. 
A)  installing a computer-controlled machine tool. 
B)  responding to an increase in excise tax on gasoline. 
C)  preparing materials and making arrangements for a workforce diversity-training workshop. 
D)  scheduling production runs for the peak vacation period of June through August.

Question 13

A widely used intervention method whereby employee attitudes are solicited using a questionnaire is known as team building.

Accepted Answer

A) True 
 B)False

Question 14

The most massive scope of change is known as:

Accepted Answer

A)  regulatory change. 
B)  strategic change. 
C)  transitional change. 
D)  transformational change. 
A)  regulatory change. 
B)  strategic change. 
C)  transitional change. 
D)  transformational change.

Question 15

Reducing forces for status quo is designated as in Lewin's change model.

Accepted Answer

A)  changing 
B)  moving 
C)  unfreezing 
D)  refreezing 
A)  changing 
B)  moving 
C)  unfreezing 
D)  refreezing

Question 16

Match the following:
-Change agent

Accepted Answer

A) An external force for change 
B) Organizational restructuring 
C) Employee skill deficiencies 
D) Someone who facilitates significant change in an organization 
E) Organization's movement to a radically different future state 
A) An external force for change 
B) Organizational restructuring 
C) Employee skill deficiencies 
D) Someone who facilitates significant change in an organization 
E) Organization's movement to a radically different future state

Question 17

A participative approach to overcoming resistance to change would be appropriate when:

Accepted Answer

A)  skill deficiencies are evident. 
B)  goals are compatible but several groups resist. 
C)  rumors and non-factual information have upset employees. 
D)  distrust and lack of credibility exist. 
A)  skill deficiencies are evident. 
B)  goals are compatible but several groups resist. 
C)  rumors and non-factual information have upset employees. 
D)  distrust and lack of credibility exist.

Question 18

Survey feedback can be used to determine other organization development techniques that may be appropriate to improve the performance of the organization.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is an example of an external force for change?

Accepted Answer

A)  Replacement of top-level managers 
B)  A company's third quarterly loss 
C)  Increased female participation in workforce 
D)  Lack of co-ordination between departments 
A)  Replacement of top-level managers 
B)  A company's third quarterly loss 
C)  Increased female participation in workforce 
D)  Lack of co-ordination between departments

Question 20

Effective coaching relationships depend on a professional, experienced coach, an executive who is motivated to learn and change, and a good fit between the two.

Accepted Answer

A) True 
 B)False

Match the following: -Intervention

The contemporary view of change makes an attempt to treat the resistance to change as something to be overcome.

Unplanned change is incremental and results from a deliberate decision to alter an organization.

All of the following are part of globalizing an organization except:

Match the following: -Process consultation

A survey of Fortune 500 companies indicated that human resource managers considered team building the most successful organization development technique.

All of the following are key strategies for managing resistance to change except:

An empathetic and supportive approach to change would be most appropriate when:

Match the following: -Force field analysis

The initial step in Levinson's diagnostic model is data analysis using force field techniques.

All of the following are planned corporate changes except:

A widely used intervention method whereby employee attitudes are solicited using a questionnaire is known as team building.

The most massive scope of change is known as:

Reducing forces for status quo is designated as in Lewin's change model.

Match the following: -Change agent

A participative approach to overcoming resistance to change would be appropriate when:

Survey feedback can be used to determine other organization development techniques that may be appropriate to improve the performance of the organization.

Which of the following is an example of an external force for change?

Effective coaching relationships depend on a professional, experienced coach, an executive who is motivated to learn and change, and a good fit between the two.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Filters

Exam 18: Managing Change

Match the following: -Intervention

The contemporary view of change makes an attempt to treat the resistance to change as something to be overcome.

Unplanned change is incremental and results from a deliberate decision to alter an organization.

All of the following are part of globalizing an organization except:

Match the following: -Process consultation

A survey of Fortune 500 companies indicated that human resource managers considered team building the most successful organization development technique.

All of the following are key strategies for managing resistance to change except:

An empathetic and supportive approach to change would be most appropriate when:

Match the following: -Force field analysis

The initial step in Levinson's diagnostic model is data analysis using force field techniques.

All of the following are planned corporate changes except:

A widely used intervention method whereby employee attitudes are solicited using a questionnaire is known as team building.

The most massive scope of change is known as:

Reducing forces for status quo is designated as in Lewin's change model.

Match the following: -Change agent

A participative approach to overcoming resistance to change would be appropriate when:

Survey feedback can be used to determine other organization development techniques that may be appropriate to improve the performance of the organization.

Which of the following is an example of an external force for change?

Effective coaching relationships depend on a professional, experienced coach, an executive who is motivated to learn and change, and a good fit between the two.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Filters