Exam 7: Workplace Stress and Aggression

Anna likes to have several projects going on at once and gets frustrated when a coworker fails to complete his or her part of a project and prevents her from completing a task. Anna is best described as a ____ personality.

In Change Competency: The Ortho-Clinical Diagnostics company instituted a wellness program in which participating employees receive a $500 annual health benefit savings.

Ken isn't bothered by change and is seen as the most easygoing guy in the department. He has a ____ personality.

Michaela's manager yelled at her during the weekly meeting because she forgot to update her marketing report. After the meeting, she wished her coworkers would stop asking her about it because she is embarrassed and feels anxious. What is influencing Michael's stress level?

In Learning from Experience: Thomas Dodson says that _____ has been the key since he was laid off from his job at an architecture firm and started his own consulting firm.

Lynn didn't trust him when her coworker told her she had done a good job on the project. She was sure he had a hidden agenda to get her fired. Which self-serving bias does this exemplify?

Compare and contrast Type A and Type B personalities. Provide examples.

In Communication Competency: Bill is referring to a civil exchange in his office when he talks about a member of the management team who e-mails snide comments to employees right before he leaves the office for the day.

Corinne noticed that the manager of her department never includes her on important e-mails and is often dismissive of her ideas in meetings. What is Corinne experiencing at her job?

Stephen has worked in the warehouse for 12 years and up to this month has never had an accident. In the past week, Stephen's mother was diagnosed with cancer and he is spending every night at the hospital. He experienced his first accident on the job yesterday. This demonstrates a(n) ____ effect of severe stress.

When his manager told Marcus that his sales territory was being reduced to two states from four, Marcus thought he had done something wrong and was worried about his future at the company. In reality, his territory was reduced because the company didn't want to pay the taxes charged by those states. What is influencing Marcus's stress?

Beth's company puts on time management workshops for all new employees to help them control the overwhelming feelings of a new job. What type of stress management is this company using?

Post-traumatic stress disorder is a _____ disorder brought on by traumatic experiences.

Feelings of anxiety and/or physical tension that occurs when a person experiences demands they feel they can't cope with is called

Discuss the four primary factors that influence the stress experience.