Exam 9: Promoting Fairness and Trust

Skill _____ is the degree to which teams consist of members with specialized knowledge or skills.

WhenPerceived _____ is demonstrated by an employer who is concerned with the well-being of employees and not just the company's financial prowess, employees are likely to perceive this employee as having high _____..

Kendra trusts that the other two members of her teamgroup will complete their part of the project by Wednesday so they can provide her with the data she needs to finish her part by Friday. The trust she has in her coworkers is an example of ____ trust.

_____ is the psychological state comprising the intention to accept vulnerability based on positive expectations of the intentions or behaviors of another.

The automobile manufacturer agreed to give each person who had purchased the 2016 car model a $250 check to account for the hardships they endured as they waited for airbag replacements. This is an example of a(n)

Jaxon observednoticed that Katie was consistently shipping twice the quantity the customer had ordered. He discussed the situation with her and discovered her computer system had a default that accidently doubled the purchase orders. Jaxon was using team ____ when he noticed this situation.

Describe three types of substantive responses to use as trust repair. Give examples of each.

The field of research that focuses on fairness in the workplace is called _____ justice.

If a person is high in pPropensity to trust, this means that he/she ispeople are cautious about having trusting othersin something and must learn more in order to establish trust.

The belief that a trustee possesses the interpersonal and technical skills necessary to do a job is called perceived ______.

The _____ is the target of the trust.

CEO Charlotte Murphy told the stockholders that she would forgo her personal salary for the next 12 months to demonstrateprove to them that she truly regretted hiring personal friends as contractors for the construction project. Which type of substantive response is this?

Following the purchase of Zappos by Amazon, it was "business as usual" for employees at Zappos and the company experienced few transition bumps.

Outline the four reasons it is difficult to promote fairness at work.

Brianna became angry when she learned that the company plans to lay-off half of the customer service department next month. Now she is often rude when talking to customers on the phone because she doesn't want to help a company that's not helping her. Brianna is exhibiting

Keenan and his coworkers are trying to establish a union because the company rarely provides them with updates on changes to health-care benefits, disability waivers, or pensions. As a result, workersthey are upset that management doesn't keep them "in the loop." The union they want to establish is a response to _____ justice.

Discuss ways leaders can enhance perceptions of ability, benevolence, and integrity. Then, create two scenarios in which one scenario demonstrates a negative perception of these characteristics and the other scenario demonstrates a positive perception of them.

Marisol misses at least one day of work each week and typically arrives 30 minutes later than everyone else in her department. She is exhibiting

Explain the difference between task interdependence and skill differentiation. Provide examples of each.

Millie is willing to risk discontinuing the product that Jessa has advised dropping from the company's line because she knows Jessa would never recommend anything unless she had thoroughly researched and studied the situation. The fact that Millie is willing to take this risk demonstrates the notion of _____.Millie is demonstrating the idea of