Exam 9: Promoting Fairness and Trust

_____ justice refers to perceptions of the fairness of decision-making procedures used to determine outcomes.

Reticence is often used with the idea that others will withhold judgment but when there is no information provided, trustors are likely to assume that the trustee is

One way a leader can demonstrate benevolence toward employees is to

The quality control team at Metal Works Manufacturing Inc. is comprised of five members. Of these five, Stanley and Brian trust all of their fellow team members a great deal and readily rely on them. Susan trusts Stanley but none of the other four team members. Sharon and Howard, on the other hand, do not trust Stanley. Sharon and Howard only trust Susan and Brian. This team is displaying a high level of _____.Noelle told her manager that she didn't trust Gregory to get his report in on time so she planned to do it herself. Noelle is displaying a low level of

Team _____ refers to the extent to which team members devote their resources, such as energy and time, to executing the team's tasks.

Trust ____ includes those activities in which a trustee seeks to restore the willingness of the trustor to be vulnerable in the future.

Lars told the village board that in order to complete the building project, they would have to hire mechanical engineers, electrical engineers, and plumbing specialists. The specialized knowledge these groups have demonstrates the idea of

In Change Competency: Immediately after the papers were signed, Tony Hsieh of Zappos sent an e-mail to his employees telling them that Zappos was now officially part of Amazon. He addressed possible concerns, assured them the leadership team would remain intact, and their jobs would be secure. How did employees react to this message?

Rather than apologize for the shipping error, Randal claimed the correct product had been shipped out on Monday and the customer was wrong. What type of verbal response is Randal using to respond to this trust violation?

Which of the following accurately describes propensity to trust?

In Change Competency: When Wet Seal decided to close nearly two-thirds of its stores in 2015, it gave fair notice to employees and provided severance paya compensation package.

Team monitoring is the extent to which team members devote their resources, such as energy and time, to executing the team's tasks.

One way employers can promote _____ justice is by letting employees know the steps taken in making decisions and that they can provide input into decisions being made at the company.

In Communications Competency: JetBlue experienced an operational meltdown during the Valentine's Day ice storm in 2007 that hit New York's JFK airport.

In Change Competency: When the Zappos senior leadership team met with Amazon officials to discuss a potential buy-out, the talks were required by law to be made public.

There are four main reasons why it is difficult to promote fairness in the workplace. Which of these is NOT one of those reasons?

Ilan was giving a(n) _____ when he said, "I accept full responsibility for the mechanical error that has occurred and will work diligently to correct this error. I am truly sorry this has occurred."

As the CEO, Lynn feels it is her duty to make regular visits to the company's retail locations and interact with the employees while expressing her appreciation for what they do each day for the company. Lynn is demonstrating _____ justice.

When employees have a positive perception of justice in their company, one positive outcome is

In Ethics Competency: Rick Holley, CEO of Plum Creek, returned the stock units he was given as a bonus. because Hhe didn't feel right accepting them since the company was experiencing a dramatic downturn.