Question 1

In the process of interpersonal communication, both the sender and receiver have set roles that never change throughout the communication exchange.

Accepted Answer

A) True 
 B)False  False

Question 2

Explain the difference between chromatics and chronemics.

Accepted Answer

Chromatics is communication through the use of color. Colors of clothing, products, packaging, or gifts send intended or unintended messages when people communicate cross-culturally. For example, in Hong Kong red signifies happiness or good luck. The traditional bridal dress is red, and at the Chinese New Year luck money is distributed in hong bao, red envelopes.
Chronemics reflects the use of time in a culture. A monochromic time schedule means things are done linearly, or one activity at a time. A polychromic time schedule means that people tend to do several things at the same time.

Question 3

Which of the following is an individual perceptual error?

Accepted Answer

A)  agreeableness 
B)  introversion 
C)  stereotyping 
D)  conscientiousness 
A)  agreeableness 
B)  introversion 
C)  stereotyping 
D)  conscientiousness C

Question 4

The "Across Cultures Competency: Introducing U.S. Products to International Markets," points out that communicating about a product in a foreign market is a challenging endeavor.

Accepted Answer

A) True 
 B)False

Question 5

The most common message delivered through the grapevine involves

Accepted Answer

A)  job duties. 
B)  social gatherings. 
C)  rumors. 
D)  company policies. 
A)  job duties. 
B)  social gatherings. 
C)  rumors. 
D)  company policies.

Question 6

Callie walked out of her manager's office with a huge smile on her face. Her coworkers assumed the meeting between Callie and her boss went well. This exemplifies

Accepted Answer

A)  contradicting a nonverbal cue. 
B)  repeating a verbal cue. 
C)  underlining a verbal cue. 
D)  substituting nonverbal for verbal cues. 
A)  contradicting a nonverbal cue. 
B)  repeating a verbal cue. 
C)  underlining a verbal cue. 
D)  substituting nonverbal for verbal cues.

Question 7

What communication element is at play when the word "table" in America means to remove from discussion but in Britain it means to bring to discussion?

Accepted Answer

A)  chromatics 
B)  semantics 
C)  distortion 
D)  chronemics 
A)  chromatics 
B)  semantics 
C)  distortion 
D)  chronemics

Question 8

In the meeting, Roberto confidently expressed his opinion that the new sales territory restructuring plan was not fair to all employees. Clayton, however, shared why he thought the plan was very fair. Even though Roberto disagreed with Clayton's ideas, he nonetheless, listened attentively to what he had to say. Roberto is engaged in

Accepted Answer

A)  closed communication. 
B)  assertive communication. 
C)  intercultural communication. 
D)  ethnocentrism. 
A)  closed communication. 
B)  assertive communication. 
C)  intercultural communication. 
D)  ethnocentrism.

Question 9

According to "Communication Competency: Ann-Marie Campbell, Executive Vice President of U.S. Stores, Home Depot," which way does Ann-Marie Campbell prefer to connect with her workers?

Accepted Answer

A)  by visiting the stores and walking the floor 
B)  by holding weekly video conferences 
C)  through e-mail newsletters 
D)  through phone calls and voice mails 
A)  by visiting the stores and walking the floor 
B)  by holding weekly video conferences 
C)  through e-mail newsletters 
D)  through phone calls and voice mails

Question 10

Which of the following would be considered a high-context culture?

Accepted Answer

A)  the United States 
B)  Germany 
C)  Japan 
D)  Switzerland 
A)  the United States 
B)  Germany 
C)  Japan 
D)  Switzerland

Question 11

_______ can be described as a limited number of people who (1) are usually in proximity to each other, (2) use many sensory channels, and (3) are able to provide immediate feedback.

Accepted Answer

A)  Meta-communication 
B)  Interpersonal communication 
C)  Intercultural communication 
D)  Nonverbal communication 
A)  Meta-communication 
B)  Interpersonal communication 
C)  Intercultural communication 
D)  Nonverbal communication

Question 12

Bethany just presented her new product idea to the team. Angela approached her afterward and told her "I liked your presentation, but your delivery needs some work." This is an example of feedback that is constructive and fosters open communication.

Accepted Answer

A) True 
 B)False

Question 13

What are the individual perceptual errors that serve as barriers to effective communication?

Accepted Answer

Individual perceptual errors include:
-p

Question 14

Compare high-context cultures with low-context cultures. Give examples of countries that ascribe to each.

Accepted Answer

A high-context culture is characterized

Question 15

The concept of feng shui relates to which element of nonverbal communication?

Accepted Answer

A)  facial expressions 
B)  physical environment 
C)  emotional tones of voice 
D)  color 
A)  facial expressions 
B)  physical environment 
C)  emotional tones of voice 
D)  color

Question 16

Discuss the elements of constructive and ethical feedback that foster open communication.

Accepted Answer

-It is based on a foundation of trust be

Question 17

A low-context culture is characterized by

Accepted Answer

A)  the establishment of social trust before engaging in work-related discussions. 
B)  the importance of clear, precise, and speedy interactions. 
C)  the high value placed on personal relationships and goodwill. 
D)  the importance of the surrounding circumstances during an interaction. 
A)  the establishment of social trust before engaging in work-related discussions. 
B)  the importance of clear, precise, and speedy interactions. 
C)  the high value placed on personal relationships and goodwill. 
D)  the importance of the surrounding circumstances during an interaction.

Question 18

The degree to which individuals are savvy observers of others and are attuned to diverse social situations is referred to as

Accepted Answer

A)  apparent sincerity. 
B)  social astuteness. 
C)  interpersonal influence. 
D)  networking ability. 
A)  apparent sincerity. 
B)  social astuteness. 
C)  interpersonal influence. 
D)  networking ability.

Question 19

Darius is good at understanding his coworkers and he can use that knowledge to get people to act in ways that enhance his long-term personal goals. What can be said of Darius?

Accepted Answer

A)  He knows how to manage the grapevine. 
B)  He has acquired political skill. 
C)  He understands the office rumor mill. 
D)  He practices intercultural communication. 
A)  He knows how to manage the grapevine. 
B)  He has acquired political skill. 
C)  He understands the office rumor mill. 
D)  He practices intercultural communication.

Question 20

Melody's tendency to evaluate others based on her favorable or unfavorable impression of them is a barrier to good interpersonal communication. What perceptual error is Melody exhibiting?

Accepted Answer

A)  stereotyping 
B)  projection 
C)  expectancy effect 
D)  the halo effect 
A)  stereotyping 
B)  projection 
C)  expectancy effect 
D)  the halo effect

In the process of interpersonal communication, both the sender and receiver have set roles that never change throughout the communication exchange.

Explain the difference between chromatics and chronemics.

Which of the following is an individual perceptual error?

The "Across Cultures Competency: Introducing U.S. Products to International Markets," points out that communicating about a product in a foreign market is a challenging endeavor.

The most common message delivered through the grapevine involves

Callie walked out of her manager's office with a huge smile on her face. Her coworkers assumed the meeting between Callie and her boss went well. This exemplifies

What communication element is at play when the word "table" in America means to remove from discussion but in Britain it means to bring to discussion?

According to "Communication Competency: Ann-Marie Campbell, Executive Vice President of U.S. Stores, Home Depot," which way does Ann-Marie Campbell prefer to connect with her workers?

Which of the following would be considered a high-context culture?

_______ can be described as a limited number of people who (1) are usually in proximity to each other, (2) use many sensory channels, and (3) are able to provide immediate feedback.

Bethany just presented her new product idea to the team. Angela approached her afterward and told her "I liked your presentation, but your delivery needs some work." This is an example of feedback that is constructive and fosters open communication.

What are the individual perceptual errors that serve as barriers to effective communication?

Compare high-context cultures with low-context cultures. Give examples of countries that ascribe to each.

The concept of feng shui relates to which element of nonverbal communication?

Discuss the elements of constructive and ethical feedback that foster open communication.

A low-context culture is characterized by

The degree to which individuals are savvy observers of others and are attuned to diverse social situations is referred to as

Darius is good at understanding his coworkers and he can use that knowledge to get people to act in ways that enhance his long-term personal goals. What can be said of Darius?

Melody's tendency to evaluate others based on her favorable or unfavorable impression of them is a barrier to good interpersonal communication. What perceptual error is Melody exhibiting?

Learning About Organizational Behavior

Individual Difference and Job Attitudes

Perceptions and Attributions

Learning and Performance Management

Motivating Employees

Motivation: Goal Setting and Reward Programs

Workplace Stress and Aggression

Promoting Fairness and Trust

Leadership Effectiveness: Foundations

Leadership Effectiveness: New Perspectives

Developing and Leading Teams

Managing Conflict and Negotiating Effectively

Managerial Decision Making

Organization Design

Cultivating Organizational Culture

Managing Organizational Change

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Exam 8: Interpersonal Communication in Organizations

In the process of interpersonal communication, both the sender and receiver have set roles that never change throughout the communication exchange.

Explain the difference between chromatics and chronemics.

Which of the following is an individual perceptual error?

The "Across Cultures Competency: Introducing U.S. Products to International Markets," points out that communicating about a product in a foreign market is a challenging endeavor.

The most common message delivered through the grapevine involves

Callie walked out of her manager's office with a huge smile on her face. Her coworkers assumed the meeting between Callie and her boss went well. This exemplifies

What communication element is at play when the word "table" in America means to remove from discussion but in Britain it means to bring to discussion?

According to "Communication Competency: Ann-Marie Campbell, Executive Vice President of U.S. Stores, Home Depot," which way does Ann-Marie Campbell prefer to connect with her workers?

Which of the following would be considered a high-context culture?

_______ can be described as a limited number of people who (1) are usually in proximity to each other, (2) use many sensory channels, and (3) are able to provide immediate feedback.

Bethany just presented her new product idea to the team. Angela approached her afterward and told her "I liked your presentation, but your delivery needs some work." This is an example of feedback that is constructive and fosters open communication.

What are the individual perceptual errors that serve as barriers to effective communication?

Compare high-context cultures with low-context cultures. Give examples of countries that ascribe to each.

The concept of feng shui relates to which element of nonverbal communication?

Discuss the elements of constructive and ethical feedback that foster open communication.

A low-context culture is characterized by

The degree to which individuals are savvy observers of others and are attuned to diverse social situations is referred to as

Darius is good at understanding his coworkers and he can use that knowledge to get people to act in ways that enhance his long-term personal goals. What can be said of Darius?

Melody's tendency to evaluate others based on her favorable or unfavorable impression of them is a barrier to good interpersonal communication. What perceptual error is Melody exhibiting?

Learning About Organizational Behavior

Individual Difference and Job Attitudes

Perceptions and Attributions

Learning and Performance Management

Motivating Employees

Motivation: Goal Setting and Reward Programs

Workplace Stress and Aggression

Promoting Fairness and Trust

Leadership Effectiveness: Foundations

Leadership Effectiveness: New Perspectives

Developing and Leading Teams

Managing Conflict and Negotiating Effectively

Managerial Decision Making

Organization Design

Cultivating Organizational Culture

Managing Organizational Change

Filters