Question 1

In the United States, giving someone red roses on Valentine's Day signifies love. This exemplifies the use of

Accepted Answer

A)  semantics. 
B)  chronemics. 
C)  chromatics. 
D)  context. 
A)  semantics. 
B)  chronemics. 
C)  chromatics. 
D)  context.

Question 2

Analyze an interpersonal communication; what are the elements involved.

Accepted Answer

An interpersonal communication begins wh

Question 3

According to the "Change Competency: Michael Ward's Reflections on CSX's One Plan Redesign," which of the following was NOT one of the core values outlined by the CEO?

Accepted Answer

A)  People make a difference. 
B)  Safety is a way of life. 
C)  Be fact-based. 
D)  Speed is everything. 
A)  People make a difference. 
B)  Safety is a way of life. 
C)  Be fact-based. 
D)  Speed is everything.

Question 4

According to "Change Competency: Poor Nonverbal Signals Prior to Layoffs," what was John Boyd's response to the nonverbal cues given to him by his CEO and other executives?

Accepted Answer

A)  Boyd filed a lawsuit against the firm. 
B)  Boyd expressed his concerns to the CEO. 
C)  Boyd left the company. 
D)  Boyd set new company goals for himself. 
A)  Boyd filed a lawsuit against the firm. 
B)  Boyd expressed his concerns to the CEO. 
C)  Boyd left the company. 
D)  Boyd set new company goals for himself.

Question 5

What are the four ways that messages move through grapevines in organizations?

Accepted Answer

-Single-strand chain-one person tells a

Question 6

Which of the following is a supportive nonverbal cue?

Accepted Answer

A)  nodding to affirm what was said 
B)  looking down when delivering bad news 
C)  frowning at an inappropriate message 
D)  keeping a closed posture 
A)  nodding to affirm what was said 
B)  looking down when delivering bad news 
C)  frowning at an inappropriate message 
D)  keeping a closed posture

Question 7

Which of the following is TRUE regarding the use of body language?

Accepted Answer

A)  There is a universal meaning for almost every gesture that applies to all cultures. 
B)  Applying your culture's nonverbal meanings to other cultures is a good idea. 
C)  The boundaries of personal space are pretty much the same in all cultures. 
D)  When it comes to touching, Anglos usually avoid touching each other very much. 
A)  There is a universal meaning for almost every gesture that applies to all cultures. 
B)  Applying your culture's nonverbal meanings to other cultures is a good idea. 
C)  The boundaries of personal space are pretty much the same in all cultures. 
D)  When it comes to touching, Anglos usually avoid touching each other very much.

Question 8

The Internet-when used for sending e-mails, and a cell phone-when used for sending text messages are examples of

Accepted Answer

A)  decoders. 
B)  channels. 
C)  cues. 
D)  feedback. 
A)  decoders. 
B)  channels. 
C)  cues. 
D)  feedback.

Question 9

Communication that brings out the (hidden) assumptions, inferences, and interpretations of the parties that form the basis of open messages is referred to as assertive communication.

Accepted Answer

A) True 
 B)False

Question 10

Describe the PERCEIVE framework for considering types of personal nonverbal cues.

Accepted Answer

PERCEIVE, is an acronym that stands for

Question 11

Polychronic cultures are deeply rooted in

Accepted Answer

A)  tasks. 
B)  tradition. 
C)  punctuality. 
D)  schedules. 
A)  tasks. 
B)  tradition. 
C)  punctuality. 
D)  schedules.

Question 12

As noted in "Change Competency: Michael Ward's Reflections on CSX's One Plan Redesign," the One Plan Redesign was aimed at improving employee-management relations.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is an accurate representation of how nonverbal cues reveal status differences?

Accepted Answer

A)  The higher an employee's status, the easier that employee finds it to invade the territory of lower status employees. 
B)  Offices of senior members of a staff are often in the center of the room, surrounded by everyone else. 
C)  Top executives tend to position themselves to be most accessible to lower level employees. 
D)  People of high status in an office are typically less "protected." 
A)  The higher an employee's status, the easier that employee finds it to invade the territory of lower status employees. 
B)  Offices of senior members of a staff are often in the center of the room, surrounded by everyone else. 
C)  Top executives tend to position themselves to be most accessible to lower level employees. 
D)  People of high status in an office are typically less "protected."

Question 14

The higher the employee's status, the easier that employee finds it to invade the territory of lower status employees.

Accepted Answer

A) True 
 B)False

Question 15

A person's verbal and nonverbal communication patterns that have become habits are known as

Accepted Answer

A)  meta-communication. 
B)  self-disclosure. 
C)  impression management. 
D)  language routines. 
A)  meta-communication. 
B)  self-disclosure. 
C)  impression management. 
D)  language routines.

Question 16

As noted in "Learning from Experience: Julia Stewart, Former Chairman and CEO of DineEquity," what form of communication works best for Julia Stewart?

Accepted Answer

A)  e-mail 
B)  hand written notes 
C)  voice mail 
D)  personal visits 
A)  e-mail 
B)  hand written notes 
C)  voice mail 
D)  personal visits

Question 17

Communication among coworkers in the same department is an example of a(n) _______communication network.

Accepted Answer

A)  vertical 
B)  external 
C)  lateral 
D)  flexible 
A)  vertical 
B)  external 
C)  lateral 
D)  flexible

Question 18

Addie considers herself a seasoned "multitasker" since she is very good at doing several things at the same time. What type of time schedule does Addie follow?

Accepted Answer

A)  formal 
B)  polychromic 
C)  linear 
D)  monochromic 
A)  formal 
B)  polychromic 
C)  linear 
D)  monochromic

Question 19

The conditions that surround and influence the life of an individual, group, or organization are its cultural

Accepted Answer

A)  meaning. 
B)  manners. 
C)  language. 
D)  context. 
A)  meaning. 
B)  manners. 
C)  language. 
D)  context.

Question 20

Which of the following is a characteristic of communication openness?

Accepted Answer

A)  guarded trust 
B)  concealed goals 
C)  hidden messages 
D)  shared agendas 
A)  guarded trust 
B)  concealed goals 
C)  hidden messages 
D)  shared agendas

In the United States, giving someone red roses on Valentine's Day signifies love. This exemplifies the use of

Analyze an interpersonal communication; what are the elements involved.

According to the "Change Competency: Michael Ward's Reflections on CSX's One Plan Redesign," which of the following was NOT one of the core values outlined by the CEO?

According to "Change Competency: Poor Nonverbal Signals Prior to Layoffs," what was John Boyd's response to the nonverbal cues given to him by his CEO and other executives?

What are the four ways that messages move through grapevines in organizations?

Which of the following is a supportive nonverbal cue?

Which of the following is TRUE regarding the use of body language?

The Internet-when used for sending e-mails, and a cell phone-when used for sending text messages are examples of

Communication that brings out the (hidden) assumptions, inferences, and interpretations of the parties that form the basis of open messages is referred to as assertive communication.

Describe the PERCEIVE framework for considering types of personal nonverbal cues.

Polychronic cultures are deeply rooted in

As noted in "Change Competency: Michael Ward's Reflections on CSX's One Plan Redesign," the One Plan Redesign was aimed at improving employee-management relations.

Which of the following is an accurate representation of how nonverbal cues reveal status differences?

The higher the employee's status, the easier that employee finds it to invade the territory of lower status employees.

A person's verbal and nonverbal communication patterns that have become habits are known as

As noted in "Learning from Experience: Julia Stewart, Former Chairman and CEO of DineEquity," what form of communication works best for Julia Stewart?

Communication among coworkers in the same department is an example of a(n) _______communication network.

Addie considers herself a seasoned "multitasker" since she is very good at doing several things at the same time. What type of time schedule does Addie follow?

The conditions that surround and influence the life of an individual, group, or organization are its cultural

Which of the following is a characteristic of communication openness?

Learning About Organizational Behavior

Individual Difference and Job Attitudes

Perceptions and Attributions

Learning and Performance Management

Motivating Employees

Motivation: Goal Setting and Reward Programs

Workplace Stress and Aggression

Promoting Fairness and Trust

Leadership Effectiveness: Foundations

Leadership Effectiveness: New Perspectives

Developing and Leading Teams

Managing Conflict and Negotiating Effectively

Managerial Decision Making

Organization Design

Cultivating Organizational Culture

Managing Organizational Change

Filters

Exam 8: Interpersonal Communication in Organizations

In the United States, giving someone red roses on Valentine's Day signifies love. This exemplifies the use of

Analyze an interpersonal communication; what are the elements involved.

According to the "Change Competency: Michael Ward's Reflections on CSX's One Plan Redesign," which of the following was NOT one of the core values outlined by the CEO?

According to "Change Competency: Poor Nonverbal Signals Prior to Layoffs," what was John Boyd's response to the nonverbal cues given to him by his CEO and other executives?

What are the four ways that messages move through grapevines in organizations?

Which of the following is a supportive nonverbal cue?

Which of the following is TRUE regarding the use of body language?

The Internet-when used for sending e-mails, and a cell phone-when used for sending text messages are examples of

Communication that brings out the (hidden) assumptions, inferences, and interpretations of the parties that form the basis of open messages is referred to as assertive communication.

Describe the PERCEIVE framework for considering types of personal nonverbal cues.

Polychronic cultures are deeply rooted in

As noted in "Change Competency: Michael Ward's Reflections on CSX's One Plan Redesign," the One Plan Redesign was aimed at improving employee-management relations.

Which of the following is an accurate representation of how nonverbal cues reveal status differences?

The higher the employee's status, the easier that employee finds it to invade the territory of lower status employees.

A person's verbal and nonverbal communication patterns that have become habits are known as

As noted in "Learning from Experience: Julia Stewart, Former Chairman and CEO of DineEquity," what form of communication works best for Julia Stewart?

Communication among coworkers in the same department is an example of a(n) _______communication network.

Addie considers herself a seasoned "multitasker" since she is very good at doing several things at the same time. What type of time schedule does Addie follow?

The conditions that surround and influence the life of an individual, group, or organization are its cultural

Which of the following is a characteristic of communication openness?

Learning About Organizational Behavior

Individual Difference and Job Attitudes

Perceptions and Attributions

Learning and Performance Management

Motivating Employees

Motivation: Goal Setting and Reward Programs

Workplace Stress and Aggression

Promoting Fairness and Trust

Leadership Effectiveness: Foundations

Leadership Effectiveness: New Perspectives

Developing and Leading Teams

Managing Conflict and Negotiating Effectively

Managerial Decision Making

Organization Design

Cultivating Organizational Culture

Managing Organizational Change

Filters