Question 1

Chronemics is communication through the use of

Accepted Answer

A)  time. 
B)  images. 
C)  color. 
D)  gestures. 
A)  time. 
B)  images. 
C)  color. 
D)  gestures.

Question 2

In "Change Competency: Poor Nonverbal Signals Prior to Layoffs," three months prior to her job being eliminated, Marcia Finberg's CEO went from being friendly with her to avoiding her and being curt.

Accepted Answer

A) True 
 B)False

Question 3

Phil and Nico hired a lawyer to draft a contract for the two of them to enter into a partnership agreement. When they received the contract, Phil and Nico had difficulty understanding it because their lawyer used so much legal language, and they couldn't decipher all the legal terms that were used. Phil and Nico are having an issue with which element of communication?

Accepted Answer

A)  deciphering message cues 
B)  encoding the message 
C)  providing message feedback 
D)  decoding the message 
A)  deciphering message cues 
B)  encoding the message 
C)  providing message feedback 
D)  decoding the message

Question 4

In intercultural communication, which of the following is MOST likely to lead to ineffective communication?

Accepted Answer

A)  when both parties avoid ethnocentrism 
B)  when both parties look for similarities in language or beliefs 
C)  when nonverbal cues are used 
D)  when the cultural differences between parties is great 
A)  when both parties avoid ethnocentrism 
B)  when both parties look for similarities in language or beliefs 
C)  when nonverbal cues are used 
D)  when the cultural differences between parties is great

Question 5

The intended pattern and flows of employee-related communication both vertically and laterally is referred to as

Accepted Answer

A)  an informal employee network. 
B)  the employee grapevine. 
C)  a formal employee network. 
D)  the gossip chain. 
A)  an informal employee network. 
B)  the employee grapevine. 
C)  a formal employee network. 
D)  the gossip chain.

Question 6

Compare the various ways in which verbal and nonverbal cues can be related.

Accepted Answer

1. Repeating. When verbal directions to

Question 7

In business dealings, Japanese people prefer to "get down to business" rather than waste time on "small talk." This shows how Japan is a low-context culture.

Accepted Answer

A) True 
 B)False

Question 8

Stereotyping and projection are personality traits that serve as a barrier to communication.

Accepted Answer

A) True 
 B)False

Question 9

The more accurately a message moves through a communication network, the more clearly the receiver will understand it.

Accepted Answer

A) True 
 B)False

Question 10

Which nonverbal cue relates to the physical distance between individuals?

Accepted Answer

A)  contact 
B)  proximity 
C)  relative orientation 
D)  space 
A)  contact 
B)  proximity 
C)  relative orientation 
D)  space

Question 11

An organization that wants to influence interpersonal communication through the company's physical environment might incorporate principles of feng shui.

Accepted Answer

A) True 
 B)False

Question 12

Describe political skill and its four dimensions.

Accepted Answer

Political skill is the ability to effect

Question 13

An interpersonal communication network

Accepted Answer

A)  is an ongoing flow of verbal, written, and nonverbal messages between others. 
B)  focuses on the individual and whether a specific message is received as intended. 
C)  is a static process, involving one message at a time. 
D)  focuses only on verbal communication and disregards nonverbal communication. 
A)  is an ongoing flow of verbal, written, and nonverbal messages between others. 
B)  focuses on the individual and whether a specific message is received as intended. 
C)  is a static process, involving one message at a time. 
D)  focuses only on verbal communication and disregards nonverbal communication.

Question 14

As noted in "Learning from Experience: Julia Stewart, Former Chairman and CEO of DineEquity," Julia Stewart typically never hires anyone without going out to eat with them.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is good advice for leaders regarding communication networks?

Accepted Answer

A)  Managers should match the level of networking to the specific goals and tasks at hand. 
B)  Managers should find the network that works best for them and use it in all situations. 
C)  Formal networks should be avoided because they lead to employee dissatisfaction. 
D)  The use of informal networks in organizations always leads to low productivity. 
A)  Managers should match the level of networking to the specific goals and tasks at hand. 
B)  Managers should find the network that works best for them and use it in all situations. 
C)  Formal networks should be avoided because they lead to employee dissatisfaction. 
D)  The use of informal networks in organizations always leads to low productivity.

Chronemics is communication through the use of

In "Change Competency: Poor Nonverbal Signals Prior to Layoffs," three months prior to her job being eliminated, Marcia Finberg's CEO went from being friendly with her to avoiding her and being curt.

In intercultural communication, which of the following is MOST likely to lead to ineffective communication?

The intended pattern and flows of employee-related communication both vertically and laterally is referred to as

Compare the various ways in which verbal and nonverbal cues can be related.

In business dealings, Japanese people prefer to "get down to business" rather than waste time on "small talk." This shows how Japan is a low-context culture.

Stereotyping and projection are personality traits that serve as a barrier to communication.

The more accurately a message moves through a communication network, the more clearly the receiver will understand it.

Which nonverbal cue relates to the physical distance between individuals?

An organization that wants to influence interpersonal communication through the company's physical environment might incorporate principles of feng shui.

Describe political skill and its four dimensions.

An interpersonal communication network

As noted in "Learning from Experience: Julia Stewart, Former Chairman and CEO of DineEquity," Julia Stewart typically never hires anyone without going out to eat with them.

Which of the following is good advice for leaders regarding communication networks?

Learning About Organizational Behavior

Individual Difference and Job Attitudes

Perceptions and Attributions

Learning and Performance Management

Motivating Employees

Motivation: Goal Setting and Reward Programs

Workplace Stress and Aggression

Promoting Fairness and Trust

Leadership Effectiveness: Foundations

Leadership Effectiveness: New Perspectives

Developing and Leading Teams

Managing Conflict and Negotiating Effectively

Managerial Decision Making

Organization Design

Cultivating Organizational Culture

Managing Organizational Change

Filters

Exam 8: Interpersonal Communication in Organizations

Chronemics is communication through the use of

In "Change Competency: Poor Nonverbal Signals Prior to Layoffs," three months prior to her job being eliminated, Marcia Finberg's CEO went from being friendly with her to avoiding her and being curt.

In intercultural communication, which of the following is MOST likely to lead to ineffective communication?

The intended pattern and flows of employee-related communication both vertically and laterally is referred to as

Compare the various ways in which verbal and nonverbal cues can be related.

In business dealings, Japanese people prefer to "get down to business" rather than waste time on "small talk." This shows how Japan is a low-context culture.

Stereotyping and projection are personality traits that serve as a barrier to communication.

The more accurately a message moves through a communication network, the more clearly the receiver will understand it.

Which nonverbal cue relates to the physical distance between individuals?

An organization that wants to influence interpersonal communication through the company's physical environment might incorporate principles of feng shui.

Describe political skill and its four dimensions.

An interpersonal communication network

As noted in "Learning from Experience: Julia Stewart, Former Chairman and CEO of DineEquity," Julia Stewart typically never hires anyone without going out to eat with them.

Which of the following is good advice for leaders regarding communication networks?

Learning About Organizational Behavior

Individual Difference and Job Attitudes

Perceptions and Attributions

Learning and Performance Management

Motivating Employees

Motivation: Goal Setting and Reward Programs

Workplace Stress and Aggression

Promoting Fairness and Trust

Leadership Effectiveness: Foundations

Leadership Effectiveness: New Perspectives

Developing and Leading Teams

Managing Conflict and Negotiating Effectively

Managerial Decision Making

Organization Design

Cultivating Organizational Culture

Managing Organizational Change

Filters