Exam 16: Cultivating Organizational Culture

Unity in a ______ culture is achieved by means of a long and thorough socialization process in which long-time employees serve as mentors and role models for new employees.

Before David became the store manager at Casual Clothes for Men, he worked in the store's stockroom, was a cashier, and worked as an assistant manager. This progression of jobs relates to which step of the organizational socialization process?

Fiona wants to encourage her employees to take initiative in solving problems, so she personally recognizes each time an employee does so to thank them and offer words of encouragement. Which issue of internal integration does this represent?

Joe's company is most concerned with earnings and gaining market share, while Jessica's company is most concerned with research and innovation. While both companies have different notions about what is most important, the notions all represent

Any time Luis notices that one of his employees has made a significant contribution to the success of the company-whether in customer service, sales, or in billing-he writes a personal note to the employee to recognize their contribution to the firm. What step of the organizational socialization process does this represent?

Which statement is TRUE regarding the relationship between culture and performance?

An organization that practices formality, rules, standard operating procedures, and hierarchical coordination has which type of culture?

Which of the following is a defining characteristic of a market culture?

Organizational culture can have a significant impact on a firm's long-term economic performance.

In "Across Cultures Competency: Ricardo Semler, CEO of Brazil's Semco Manufacturing," how did leaders govern employees when Semler first took over the organization?

Define organizational socialization. What are the steps in the organizational socialization process?

External adaptation and survival refer to how the organization will find a niche in and cope with its constantly changing external environment.

Disclosure by current or former employees of illegal, immoral, or illegitimate organizational practices to people or organizations that may be able to change the practice is called

The first step in the organizational socialization process is to

Which of the following is NOT a reason why changing culture is difficult?

The process by which older members of society transmit to younger members the social skills and knowledge needed to function effectively in that society is referred to as

In "Learning from Experience: Cultivating Organizational Culture-Zappos," CEO Tony Hsieh maintains that customer service is the company's number one priority.

The establishment and maintenance of effective working relationships among the members of an organization is referred to as

In "Across Cultures Competency: Ricardo Semler, CEO of Brazil's Semco Manufacturing," Semler changed the organization's culture by increasing the organization's hierarchy from three levels to eight.

All of the following are suggestions for creating organizational cultures that encourage ethical behavior EXCEPT