Question 1

In "Change Competency: Harley-Davidson's Culture," Richard Teerlink changed the company's culture by

Accepted Answer

A)  restructuring top management. 
B)  having employees give product demonstrations. 
C)  increasing employee involvement at all levels. 
D)  by improving employee reward systems. 
A)  restructuring top management. 
B)  having employees give product demonstrations. 
C)  increasing employee involvement at all levels. 
D)  by improving employee reward systems.

Question 2

Describe the elements of a bureaucratic culture.

Accepted Answer

An organization that practices formality

Question 3

A company's reward system has little effect on its culture.

Accepted Answer

A) True 
 B)False

Question 4

What role does culture play in an organization and what is included in an organization's culture?

Accepted Answer

Culture is rooted in the countless detai

Question 5

In "Communications Competency: Texas Nameplate Company," the company has a flat organization structure that places decision-making authority in the hands of management.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is NOT a component of organizational culture?

Accepted Answer

A)  organizational chart and hierarchy 
B)  norms shared by organizational members 
C)  routine means of communicating and language used 
D)  climate conveyed by the organization's physical layout 
A)  organizational chart and hierarchy 
B)  norms shared by organizational members 
C)  routine means of communicating and language used 
D)  climate conveyed by the organization's physical layout

Question 7

In the organizational socialization process, the saying "baptism by fire" means that new employees

Accepted Answer

A)  should be left to figure out work tasks on their own. 
B)  won't be properly socialized unless they've handled a crisis situation. 
C)  should be given challenging work assignments their first year on the job. 
D)  must outperform coworkers by any means necessary. 
A)  should be left to figure out work tasks on their own. 
B)  won't be properly socialized unless they've handled a crisis situation. 
C)  should be given challenging work assignments their first year on the job. 
D)  must outperform coworkers by any means necessary.

Question 8

In "Learning from Experience: Cultivating Organizational Culture-Zappos," how were the company's core values developed?

Accepted Answer

A)  by analyzing surveys from customers 
B)  by adopting the values of its competitors 
C)  by asking all employees for their input 
D)  by input from an outside research company 
A)  by analyzing surveys from customers 
B)  by adopting the values of its competitors 
C)  by asking all employees for their input 
D)  by input from an outside research company

Question 9

In "Change Competency: Harley-Davidson's Culture," the Harley Hogs is a customer group formed to get people more actively involved in motorcycling.

Accepted Answer

A) True 
 B)False

Question 10

In Betsy's firm, each employee is given a detailed employee manual and all employees are expected to "go by the book." In addition, leaders are seen as enforcers of the written rules and standards. In which type of culture does Betsy work?

Accepted Answer

A)  clan 
B)  bureaucratic 
C)  market 
D)  entrepreneurial 
A)  clan 
B)  bureaucratic 
C)  market 
D)  entrepreneurial

Question 11

Because the ______ culture emphasizes extensive socialization and teamwork, peer pressure to adhere to important norms is strong.

Accepted Answer

A)  entrepreneurial 
B)  clan 
C)  market 
D)  bureaucratic 
A)  entrepreneurial 
B)  clan 
C)  market 
D)  bureaucratic

Question 12

Which of the following is NOT one of the four pure types of organizational culture?

Accepted Answer

A)  social 
B)  bureaucratic 
C)  clan 
D)  entrepreneurial 
A)  social 
B)  bureaucratic 
C)  clan 
D)  entrepreneurial

Question 13

The aspect of an organization's culture that is communicated to its employees when leaders demonstrate the proper way of doing things is called

Accepted Answer

A)  allocation of rewards. 
B)  role modeling. 
C)  sharing behavior. 
D)  external adaptation. 
A)  allocation of rewards. 
B)  role modeling. 
C)  sharing behavior. 
D)  external adaptation.

Question 14

Why do people typically engage in whistle-blowing?

Accepted Answer

A)  They lack the power to change the practice they see as undesirable. 
B)  It is easier to bring the practice to someone else's attention rather than handle it themselves. 
C)  Employees are usually given a promotion for highlighting poor business practices. 
D)  They don't like the offending employee and want to see him or her get in trouble. 
A)  They lack the power to change the practice they see as undesirable. 
B)  It is easier to bring the practice to someone else's attention rather than handle it themselves. 
C)  Employees are usually given a promotion for highlighting poor business practices. 
D)  They don't like the offending employee and want to see him or her get in trouble.

Question 15

An employee who has "learned the ropes,"-in other words, has learned what to pay attention to and what to ignore has been successfully

Accepted Answer

A)  integrated. 
B)  socialized. 
C)  cultured. 
D)  modernized. 
A)  integrated. 
B)  socialized. 
C)  cultured. 
D)  modernized.

Question 16

All of the following are steps an employee might take to reduce unethical behavior in a firm EXCEPT

Accepted Answer

A)  report unethical behavior to a higher level within the firm. 
B)  go to work for a competing firm. 
C)  refuse to implement an unethical order. 
D)  report unethical actions to someone outside the firm. 
A)  report unethical behavior to a higher level within the firm. 
B)  go to work for a competing firm. 
C)  refuse to implement an unethical order. 
D)  report unethical actions to someone outside the firm.

Question 17

Viktor runs a small start-up company. He sees how technology in his industry is constantly changing. In order to adapt to this changing environment, Viktor needs to consider and address all of the external adaptation and survival issues EXCEPT the firm's

Accepted Answer

A)  organizational structure. 
B)  mission and strategy. 
C)  goals and how to achieve them. 
D)  ways of measuring how well it is performing. 
A)  organizational structure. 
B)  mission and strategy. 
C)  goals and how to achieve them. 
D)  ways of measuring how well it is performing.

Question 18

In a(n) _______ culture, individual initiative, flexibility, creativity, and freedom all foster growth. Therefore, these attributes are encouraged and well rewarded.

Accepted Answer

A)  entrepreneurial 
B)  bureaucratic 
C)  market 
D)  clan 
A)  entrepreneurial 
B)  bureaucratic 
C)  market 
D)  clan

Question 19

_______ contract refers to a person's overall set of expectations regarding what they will contribute to the organization and what the organization will provide in return.

Accepted Answer

A)  psychological 
B)  employment 
C)  operational 
D)  social 
A)  psychological 
B)  employment 
C)  operational 
D)  social

Question 20

Which type of culture places emphasis on monthly performance goals based on profits rather than social relations among employees?

Accepted Answer

A)  clan culture 
B)  market culture 
C)  bureaucratic culture 
D)  entrepreneurial culture 
A)  clan culture 
B)  market culture 
C)  bureaucratic culture 
D)  entrepreneurial culture

In "Change Competency: Harley-Davidson's Culture," Richard Teerlink changed the company's culture by

Describe the elements of a bureaucratic culture.

A company's reward system has little effect on its culture.

What role does culture play in an organization and what is included in an organization's culture?

In "Communications Competency: Texas Nameplate Company," the company has a flat organization structure that places decision-making authority in the hands of management.

Which of the following is NOT a component of organizational culture?

In the organizational socialization process, the saying "baptism by fire" means that new employees

In "Learning from Experience: Cultivating Organizational Culture-Zappos," how were the company's core values developed?

In "Change Competency: Harley-Davidson's Culture," the Harley Hogs is a customer group formed to get people more actively involved in motorcycling.

In Betsy's firm, each employee is given a detailed employee manual and all employees are expected to "go by the book." In addition, leaders are seen as enforcers of the written rules and standards. In which type of culture does Betsy work?

Because the ______ culture emphasizes extensive socialization and teamwork, peer pressure to adhere to important norms is strong.

Which of the following is NOT one of the four pure types of organizational culture?

The aspect of an organization's culture that is communicated to its employees when leaders demonstrate the proper way of doing things is called

Why do people typically engage in whistle-blowing?

An employee who has "learned the ropes,"-in other words, has learned what to pay attention to and what to ignore has been successfully

All of the following are steps an employee might take to reduce unethical behavior in a firm EXCEPT

Viktor runs a small start-up company. He sees how technology in his industry is constantly changing. In order to adapt to this changing environment, Viktor needs to consider and address all of the external adaptation and survival issues EXCEPT the firm's

In a(n) _______ culture, individual initiative, flexibility, creativity, and freedom all foster growth. Therefore, these attributes are encouraged and well rewarded.

_______ contract refers to a person's overall set of expectations regarding what they will contribute to the organization and what the organization will provide in return.

Which type of culture places emphasis on monthly performance goals based on profits rather than social relations among employees?

Learning About Organizational Behavior

Individual Difference and Job Attitudes

Perceptions and Attributions

Learning and Performance Management

Motivating Employees

Motivation: Goal Setting and Reward Programs

Workplace Stress and Aggression

Interpersonal Communication in Organizations

Promoting Fairness and Trust

Leadership Effectiveness: Foundations

Leadership Effectiveness: New Perspectives

Developing and Leading Teams

Managing Conflict and Negotiating Effectively

Managerial Decision Making

Organization Design

Managing Organizational Change

Filters

Exam 16: Cultivating Organizational Culture

In "Change Competency: Harley-Davidson's Culture," Richard Teerlink changed the company's culture by

Describe the elements of a bureaucratic culture.

A company's reward system has little effect on its culture.

What role does culture play in an organization and what is included in an organization's culture?

In "Communications Competency: Texas Nameplate Company," the company has a flat organization structure that places decision-making authority in the hands of management.

Which of the following is NOT a component of organizational culture?

In the organizational socialization process, the saying "baptism by fire" means that new employees

In "Learning from Experience: Cultivating Organizational Culture-Zappos," how were the company's core values developed?

In "Change Competency: Harley-Davidson's Culture," the Harley Hogs is a customer group formed to get people more actively involved in motorcycling.

In Betsy's firm, each employee is given a detailed employee manual and all employees are expected to "go by the book." In addition, leaders are seen as enforcers of the written rules and standards. In which type of culture does Betsy work?

Because the ______ culture emphasizes extensive socialization and teamwork, peer pressure to adhere to important norms is strong.

Which of the following is NOT one of the four pure types of organizational culture?

The aspect of an organization's culture that is communicated to its employees when leaders demonstrate the proper way of doing things is called

Why do people typically engage in whistle-blowing?

An employee who has "learned the ropes,"-in other words, has learned what to pay attention to and what to ignore has been successfully

All of the following are steps an employee might take to reduce unethical behavior in a firm EXCEPT

Viktor runs a small start-up company. He sees how technology in his industry is constantly changing. In order to adapt to this changing environment, Viktor needs to consider and address all of the external adaptation and survival issues EXCEPT the firm's

In a(n) _______ culture, individual initiative, flexibility, creativity, and freedom all foster growth. Therefore, these attributes are encouraged and well rewarded.

_______ contract refers to a person's overall set of expectations regarding what they will contribute to the organization and what the organization will provide in return.

Which type of culture places emphasis on monthly performance goals based on profits rather than social relations among employees?

Learning About Organizational Behavior

Individual Difference and Job Attitudes

Perceptions and Attributions

Learning and Performance Management

Motivating Employees

Motivation: Goal Setting and Reward Programs

Workplace Stress and Aggression

Interpersonal Communication in Organizations

Promoting Fairness and Trust

Leadership Effectiveness: Foundations

Leadership Effectiveness: New Perspectives

Developing and Leading Teams

Managing Conflict and Negotiating Effectively

Managerial Decision Making

Organization Design

Managing Organizational Change

Filters