Exam 7: Workplace Stress and Aggression

Explain what it means to have a hardy personality and identify the benefit it provides in the workplace.

The tensions, anxieties, and conflicts that stem from issues such as a death, the birth of a baby, and divorce are called life stressors.

In Self Competency: David Love, a friend of "Sully," said that Sully would describe the events of Flight 1549 in January 2009 by saying

No one likes working with Matthew because rather than stop and listen to a problem, he gives a rapid-fire reply and dismisses the person who interrupted him. Matthew would be described as a(n) ____ personality.

Sun-Jun often puts in long work hours over the weekend but feels like he is never recognized for his work and is beginning to lose interest in his job. Sun-Jun exhibits symptoms of

The greatest probability for job burnout occurs in people who have high levels of

In Change Competency: The employees at Ortho-Clinical Diagnostics have an on-site fitness center and can participate in community-based health runs and walks. This is an example of a

Stress _____ encompasses the actions and initiatives that reduce stress by helping an individual understand the stress response, recognize stressors, and use coping techniques to minimize the impacts of stress.

Parul experienced ____ when two of her coworkers asked her if she had a tan or her skin was always that dark.

Which of these suggestions can an individual employee use to manage stress?

Identify and explain the three main areas in which severe stress can impact in an individual.

Barb knew the report she handed her manager wasn't sufficient but she hadn't slept much the night before because her six-month old daughter had been awake all night with a fever. What type of conflict is Barb experiencing?

According to the social discounting bias, individuals think that taking revenge is more important than preserving relationships.

Derek, a psychiatrist, is using depersonalization when he asks his assistant when the next "head case" is coming in.

What is the first step in stress management?

In Learning from Experience: Charlene Jeter was a vice president of marketing at SunTrust MidAtlantic until she was laid off in the last recession. As she has interviewed for a new job, she has found that employers today are looking for specialists rather than generalists.

In Self Competency: Known by many as "Sully," Chesley B. Sullenberger III safely landed US Airways Flight 1549 even though he had little knowledge of how a cockpit crew might respond in a crisis.

Explain the two forms of sexual harassment and provide an example of each. Provide the five basic tenets every harassment policy should include.

One way an individual can manage stress is by planning ahead and practicing good time management.

Role overload occurs when an employee disseminates some of their work to coworkers in order to escape a daunting assignment.