Exam 7: Workplace Stress and Aggression

List some things a leader can do to minimize stress in the workplace.

Stress is at its greatest when jobs are high in stress and also low in

Conrad is taking five minutes to relax as a way to de-stress from his day. During this process, he should remember to maintain a(n) _____ attitude toward any thoughts that surface.

Explain three self-serving biases that are used to explain why some employees engage in workplace aggression.

When Bryan arrived at the meeting, he asked Cynthia if she had made copies of the report. She said, "I thought you were bringing the copies." Bryan and Cynthia are both experiencing

In Diversity Competency: Cindy Bischof lost her life as a result of

Name and characterize some work-related stressors.

The Type A personality is seen in a person who is extremely competitive and even feels guilty when not working while on vacation.

An individual with a ____ personality demonstrates a sense of commitment, considers difficult situations as an opportunity, and feels control over his or her own life.

Describe the indicators of job burnout.

List some things individuals can do to manage their stress at work.

While many of his coworkers started compiling their resumes when they heard the company was being bought-out, James looked at it as an exciting opportunity to learn new ways to conduct business. What trait is James demonstrating?

Depersonalization refers to the treatment of people as

According to the _____ bias, people believe that social customs reflect free will and the opportunity to satisfy their own needs.

An employee experiences _____ when faced with so many projects; they know they won't be able to complete them thoroughly or on time.

The fight-or-flight response refers to the biochemical reactions and bodily changes that occur when reacting to an environmental stressor.

Kylie is so nervous about meeting with her boss that she can feel her heart racing. What is she experiencing?

The relationship between stress and performance is best exemplified with a(n)

Role ambiguity refers to the adverse effects of working conditions where strong stressors are perceived as unavoidable and relief is seen as unavailable.

A _____ program is a health management initiative that incorporates disease prevention, medical care, self-care, and health promotion.