Question 1

List each of the needs in Maslow's hierarchy and provide an example of how a firm could try to satisfy each.

Accepted Answer

Physiological needs are those related to

Question 2

The degree to which employees believe that their performance will result in rewards is called _____________.

Accepted Answer

The answer of The degree to which employees believe that...

Question 3

List two tips a manager could use to make the discipline process more effective.

Accepted Answer

Consider whether the punishment is the m

Question 4

For most employees,___________________satisfies their physiological needs.

Accepted Answer

The answer of For most employees,___________________satisfies their physiological needs....

Question 5

Herzberg's _______ factors include company policy,supervision,working conditions,security and salary.

Accepted Answer

The answer of Herzberg's _______ factors include company policy,supervision,working conditions,security...

Question 6

Herzberg's two-factor theory of motivation suggests factors that are part of the context in which the job is performed are called _______factors.

Accepted Answer

The answer of Herzberg's two-factor theory of motivation suggests factors...

Question 7

Esteem needs are

Accepted Answer

A) the need to bond with other human beings. 
B) the desire to form lasting attachments. 
C) the desire to feel important. 
D) the freedom from an uncertain future. 
A) the need to bond with other human beings. 
B) the desire to form lasting attachments. 
C) the desire to feel important. 
D) the freedom from an uncertain future.

Question 8

Analyzing Zappos success using Herzberg's two-factor theory of motivation would suggest that addressing

Accepted Answer

A) hygiene factors,like being among the best paid employees in the retail industry,are the only reason for the firm's success. 
B) content factors,like the collaborative atmosphere each employee creates are the only reason for the firm's success. 
C) motivators,like the autonomy in customer service,are the only reason for the firm's success. 
D) hygiene factors and motivators all help to contribute to Zappos' success. 
A) hygiene factors,like being among the best paid employees in the retail industry,are the only reason for the firm's success. 
B) content factors,like the collaborative atmosphere each employee creates are the only reason for the firm's success. 
C) motivators,like the autonomy in customer service,are the only reason for the firm's success. 
D) hygiene factors and motivators all help to contribute to Zappos' success.

Question 9

Describe at least two actions an organization could take to promote high employee perceptions of procedural justice.

Accepted Answer

Research suggests the following ways to

Question 10

One way that Disney creates and keeps happy employees today is

Accepted Answer

A) asking new employees what types of rewards would they appreciate. 
B) publishing a comprehensive pay scale. 
C) using customer surveys to reward staff. 
D) promoting from within. 
A) asking new employees what types of rewards would they appreciate. 
B) publishing a comprehensive pay scale. 
C) using customer surveys to reward staff. 
D) promoting from within.

Question 11

Over-rewarded individuals experience a great deal of guilt and will substantially increase their effort to restore feelings of equity.

Accepted Answer

A) True 
 B)False

Question 12

Michael has two finals,accounting and organizational behavior,on the same day of finals week.Based on expectancy theory,which of the following statements suggest how he should allocate his limited study time?

Accepted Answer

A) For the previous three OB exams Michael studied for hours and received below average grades.He spent fewer hours studying for accounting and earned above average grades.He therefore decides to focus his efforts equally on OB and accounting. 
B) Accounting is Michael's major,OB is a general business requirement in his academic program.Michael aspires to be a CPA,so he decides to focus his study time on Accounting. 
C) Michael is switching to another college for a communication major after this semester.His business courses will not count toward his total credits at the new college.His grades on these exams will not matter,but he decides to focus on his accounting anyway. 
D) Michael loved the group work format that his OB instructor used to teach the course and disliked the lecture format utilized by his accounting professor.He decides to focus his attention on OB. 
A) For the previous three OB exams Michael studied for hours and received below average grades.He spent fewer hours studying for accounting and earned above average grades.He therefore decides to focus his efforts equally on OB and accounting. 
B) Accounting is Michael's major,OB is a general business requirement in his academic program.Michael aspires to be a CPA,so he decides to focus his study time on Accounting. 
C) Michael is switching to another college for a communication major after this semester.His business courses will not count toward his total credits at the new college.His grades on these exams will not matter,but he decides to focus on his accounting anyway. 
D) Michael loved the group work format that his OB instructor used to teach the course and disliked the lecture format utilized by his accounting professor.He decides to focus his attention on OB.

Question 13

Process-based theories view motivation as a rational process.

Accepted Answer

A) True 
 B)False

Question 14

Job performance is a function of the interaction between a person's _______,ability,and ___________.

Accepted Answer

motivation

Question 15

Which of these is NOT a factor of environment?

Accepted Answer

A) support 
B) information 
C) skills 
D) resources 
A) support 
B) information 
C) skills 
D) resources

Question 16

Give an example of how motivation is culturally bound.
Maslow's hierarchy of needs is one such theory that is culturally bound.Financial satisfaction,for example,is a stronger predictor of overall life satisfaction in developing nations.In contrast,esteem needs are a more powerful motivator for industrialized countries.

Accepted Answer

The answer of Give an example of how motivation is...

Question 17

Needs-based theories propose that a manager's job is to determine what employees' needs are and then to

Accepted Answer

A) eliminate those needs 
B) redefine those needs 
C) redirect those needs 
D) create the work environment that meets those needs 
A) eliminate those needs 
B) redefine those needs 
C) redirect those needs 
D) create the work environment that meets those needs

Question 18

Using either Maslow's hierarchy of needs or Alderfer's ERG theory,describe why Trader Joe's employees provide such excellent service to customers.

Accepted Answer

Maslow's hierarchy of needs presents nee

Question 19

The absence of hygiene factors in the work environment leads to worker dissatisfaction.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following summary statements is true regarding motivation theories?

Accepted Answer

A) Need-based motivation theories use the mental processes of employees to understand employee motivation. 
B) Research indicates that what is perceived as fair and unfair is culturally defined. 
C) Research indicates that because of the unfairness perceived in their environments,individuals no longer repeat behavior that leads to positive results. 
D) Process-based theories suggest managers should identify what employees need and make the work environment a means of satisfying those needs. 
A) Need-based motivation theories use the mental processes of employees to understand employee motivation. 
B) Research indicates that what is perceived as fair and unfair is culturally defined. 
C) Research indicates that because of the unfairness perceived in their environments,individuals no longer repeat behavior that leads to positive results. 
D) Process-based theories suggest managers should identify what employees need and make the work environment a means of satisfying those needs.

List each of the needs in Maslow's hierarchy and provide an example of how a firm could try to satisfy each.

The degree to which employees believe that their performance will result in rewards is called _____________.

List two tips a manager could use to make the discipline process more effective.

For most employees,___________________satisfies their physiological needs.

Herzberg's _______ factors include company policy,supervision,working conditions,security and salary.

Herzberg's two-factor theory of motivation suggests factors that are part of the context in which the job is performed are called _______factors.

Esteem needs are

Analyzing Zappos success using Herzberg's two-factor theory of motivation would suggest that addressing

Describe at least two actions an organization could take to promote high employee perceptions of procedural justice.

One way that Disney creates and keeps happy employees today is

Over-rewarded individuals experience a great deal of guilt and will substantially increase their effort to restore feelings of equity.

Michael has two finals,accounting and organizational behavior,on the same day of finals week.Based on expectancy theory,which of the following statements suggest how he should allocate his limited study time?

Process-based theories view motivation as a rational process.

Job performance is a function of the interaction between a person's _,ability,and _____.

Which of these is NOT a factor of environment?

Needs-based theories propose that a manager's job is to determine what employees' needs are and then to

Using either Maslow's hierarchy of needs or Alderfer's ERG theory,describe why Trader Joe's employees provide such excellent service to customers.

The absence of hygiene factors in the work environment leads to worker dissatisfaction.

Which of the following summary statements is true regarding motivation theories?

Organizational Behavior

Diversity in the Workplace

Understanding People at Work: Individual Differences and Perception

Individual Attitudes and Behaviors

Designing a Motivating Work Environment

Managing Stress and Emotions

Communication

Managing Groups and Teams

Conflict and Negotiations

Making Decisions

Leading People Within Organizations

Power and Politics

Organizational Structure and Change

Organizational Culture

Filters

Exam 5: Theories of Motivation

List each of the needs in Maslow's hierarchy and provide an example of how a firm could try to satisfy each.

The degree to which employees believe that their performance will result in rewards is called _____________.

List two tips a manager could use to make the discipline process more effective.

For most employees,___________________satisfies their physiological needs.

Herzberg's _______ factors include company policy,supervision,working conditions,security and salary.

Herzberg's two-factor theory of motivation suggests factors that are part of the context in which the job is performed are called _______factors.

Esteem needs are

Analyzing Zappos success using Herzberg's two-factor theory of motivation would suggest that addressing

Describe at least two actions an organization could take to promote high employee perceptions of procedural justice.

One way that Disney creates and keeps happy employees today is

Over-rewarded individuals experience a great deal of guilt and will substantially increase their effort to restore feelings of equity.

Michael has two finals,accounting and organizational behavior,on the same day of finals week.Based on expectancy theory,which of the following statements suggest how he should allocate his limited study time?

Process-based theories view motivation as a rational process.

Job performance is a function of the interaction between a person's _______,ability,and ___________.

Which of these is NOT a factor of environment?

Needs-based theories propose that a manager's job is to determine what employees' needs are and then to

Using either Maslow's hierarchy of needs or Alderfer's ERG theory,describe why Trader Joe's employees provide such excellent service to customers.

The absence of hygiene factors in the work environment leads to worker dissatisfaction.

Which of the following summary statements is true regarding motivation theories?

Organizational Behavior

Diversity in the Workplace

Understanding People at Work: Individual Differences and Perception

Individual Attitudes and Behaviors

Designing a Motivating Work Environment

Managing Stress and Emotions

Communication

Managing Groups and Teams

Conflict and Negotiations

Making Decisions

Leading People Within Organizations

Power and Politics

Organizational Structure and Change

Organizational Culture

Filters

Job performance is a function of the interaction between a person's _,ability,and _____.