Question 1

___________________ communication channels convey more nonverbal information and tend to be used by effective managers.

Accepted Answer

Information-rich

Question 2

Which of the following statements is true regarding cross cultural communication?

Accepted Answer

A) Norms for nonverbal communication is consistent across cultures. 
B) Attempting to adapt to another culture in business dealings is not necessary. 
C) High situational context cultures,"get down to business" in negotiating deals. 
D) Within the same culture,words can be misunderstood because of a lack of common experiences. 
A) Norms for nonverbal communication is consistent across cultures. 
B) Attempting to adapt to another culture in business dealings is not necessary. 
C) High situational context cultures,"get down to business" in negotiating deals. 
D) Within the same culture,words can be misunderstood because of a lack of common experiences. D

Question 3

Words mean different things to different people;this is the concept of __________.

Accepted Answer

semantics

Question 4

Written communication is best utilized when the ideas are simple.

Accepted Answer

A) True 
 B)False

Question 5

What has research shown to be true about nonverbal communication?

Accepted Answer

A) Nonverbal cues are only minimally important. 
B) Our gestures and other nonverbal movements are largely habitual and really do not convey much to your audience. 
C) When individuals are lying,they blink more frequently,shift their feet,and shrug more often. 
D) Only 7% of our message is conveyed through nonverbal communication while 55% is conveyed through the actual words of the message. 
A) Nonverbal cues are only minimally important. 
B) Our gestures and other nonverbal movements are largely habitual and really do not convey much to your audience. 
C) When individuals are lying,they blink more frequently,shift their feet,and shrug more often. 
D) Only 7% of our message is conveyed through nonverbal communication while 55% is conveyed through the actual words of the message.

Question 6

Proxemics suggests that standing at an intimate distance to a colleague increases communication effectiveness.

Accepted Answer

A) True 
 B)False

Question 7

Upward communication refers

Accepted Answer

A) communication that travels from frontline employees to management. 
B) communication from a single individual to many. 
C) communication that travels from one department to another. 
D) communications transmitted outside the organization. 
A) communication that travels from frontline employees to management. 
B) communication from a single individual to many. 
C) communication that travels from one department to another. 
D) communications transmitted outside the organization.

Question 8

Name,describe and provide an example of two barriers to effective communication.

Accepted Answer

Barriers to communication include:
Filte

Question 9

Which of the following statements about e-mail is true?

Accepted Answer

A) E-mails are considered highly information-rich. 
B) Some companies are so concerned about the amount of e-mail their employees receive that they are instituting "no e-mail Fridays." 
C) E-mail is the most popular medium of communication today. 
D) Emotions can be easy to convey via e-mail. 
A) E-mails are considered highly information-rich. 
B) Some companies are so concerned about the amount of e-mail their employees receive that they are instituting "no e-mail Fridays." 
C) E-mail is the most popular medium of communication today. 
D) Emotions can be easy to convey via e-mail.

Question 10

Selective perception is the personal filtering of what we see and hear so as to suit our own needs.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following statements regarding communication and ethics is true?

Accepted Answer

A) Ethical,forthright communication by an organization should occur internally as well as externally. 
B) During a crisis situation,a firm spokesperson's level in the organization is not relevant if the message is fair. 
C) Executives should not change their communication style based on the culture of their audiences as this would make people think they are inconsistent and unreliable. 
D) Exxon Oil is widely recognized as having been successful communicators during the Valdez incident. 
A) Ethical,forthright communication by an organization should occur internally as well as externally. 
B) During a crisis situation,a firm spokesperson's level in the organization is not relevant if the message is fair. 
C) Executives should not change their communication style based on the culture of their audiences as this would make people think they are inconsistent and unreliable. 
D) Exxon Oil is widely recognized as having been successful communicators during the Valdez incident.

Question 12

A memo is an example of

Accepted Answer

A) verbal communication. 
B) direct communication. 
C) nonverbal communication. 
D) written communication. 
A) verbal communication. 
B) direct communication. 
C) nonverbal communication. 
D) written communication.

Question 13

Research indicates that communication ability is related to a manager's performance.

Accepted Answer

A) True 
 B)False

Question 14

The personal filtering of what we see and hear so as to suit our own needs is

Accepted Answer

A) filtering. 
B) semantics. 
C) selective perception. 
D) information overload. 
A) filtering. 
B) semantics. 
C) selective perception. 
D) information overload.

Question 15

High __________ cultures place a high value on establishing relationships prior to working with others while low ____________ cultures "get down to business."

Accepted Answer

The answer of High __________ cultures place a high value...

Question 16

Deficient interpersonal communication was a factor in 70-80% of all accidents over 20 years.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following statements about listening is correct?

Accepted Answer

A) Listening takes practice and concentration. 
B) Effective listening has a behavioral and emotional component. 
C) Active listening creates a real-time relationship between the sender and receiver. 
D) All of the above 
A) Listening takes practice and concentration. 
B) Effective listening has a behavioral and emotional component. 
C) Active listening creates a real-time relationship between the sender and receiver. 
D) All of the above

Question 18

_____________ is a communication barrier where information is withheld or distorted to manage a person's reactions.

Accepted Answer

The answer of _____________ is a communication barrier where information...

Question 19

Given the above scenario,the students have what role in the communication process?

Accepted Answer

A) receiver 
B) medium 
C) decoder 
D) sender 
A) receiver 
B) medium 
C) decoder 
D) sender

Question 20

Verbal communication should be used when

Accepted Answer

A) immediate feedback is needed. 
B) conveying facts. 
C) ideas are complicated. 
D) no feedback is needed. 
A) immediate feedback is needed. 
B) conveying facts. 
C) ideas are complicated. 
D) no feedback is needed.

___________________ communication channels convey more nonverbal information and tend to be used by effective managers.

Which of the following statements is true regarding cross cultural communication?

Words mean different things to different people;this is the concept of __________.

Written communication is best utilized when the ideas are simple.

What has research shown to be true about nonverbal communication?

Proxemics suggests that standing at an intimate distance to a colleague increases communication effectiveness.

Upward communication refers

Name,describe and provide an example of two barriers to effective communication.

Which of the following statements about e-mail is true?

Selective perception is the personal filtering of what we see and hear so as to suit our own needs.

Which of the following statements regarding communication and ethics is true?

A memo is an example of

Research indicates that communication ability is related to a manager's performance.

The personal filtering of what we see and hear so as to suit our own needs is

High cultures place a high value on establishing relationships prior to working with others while low __ cultures "get down to business."

Deficient interpersonal communication was a factor in 70-80% of all accidents over 20 years.

Which of the following statements about listening is correct?

_____________ is a communication barrier where information is withheld or distorted to manage a person's reactions.

Given the above scenario,the students have what role in the communication process?

Verbal communication should be used when

Organizational Behavior

Diversity in the Workplace

Understanding People at Work: Individual Differences and Perception

Individual Attitudes and Behaviors

Theories of Motivation

Designing a Motivating Work Environment

Managing Stress and Emotions

Managing Groups and Teams

Conflict and Negotiations

Making Decisions

Leading People Within Organizations

Power and Politics

Organizational Structure and Change

Organizational Culture

Filters

Exam 8: Communication

___________________ communication channels convey more nonverbal information and tend to be used by effective managers.

Which of the following statements is true regarding cross cultural communication?

Words mean different things to different people;this is the concept of __________.

Written communication is best utilized when the ideas are simple.

What has research shown to be true about nonverbal communication?

Proxemics suggests that standing at an intimate distance to a colleague increases communication effectiveness.

Upward communication refers

Name,describe and provide an example of two barriers to effective communication.

Which of the following statements about e-mail is true?

Selective perception is the personal filtering of what we see and hear so as to suit our own needs.

Which of the following statements regarding communication and ethics is true?

A memo is an example of

Research indicates that communication ability is related to a manager's performance.

The personal filtering of what we see and hear so as to suit our own needs is

High __________ cultures place a high value on establishing relationships prior to working with others while low ____________ cultures "get down to business."

Deficient interpersonal communication was a factor in 70-80% of all accidents over 20 years.

Which of the following statements about listening is correct?

_____________ is a communication barrier where information is withheld or distorted to manage a person's reactions.

Given the above scenario,the students have what role in the communication process?

Verbal communication should be used when

Organizational Behavior

Diversity in the Workplace

Understanding People at Work: Individual Differences and Perception

Individual Attitudes and Behaviors

Theories of Motivation

Designing a Motivating Work Environment

Managing Stress and Emotions

Managing Groups and Teams

Conflict and Negotiations

Making Decisions

Leading People Within Organizations

Power and Politics

Organizational Structure and Change

Organizational Culture

Filters

High cultures place a high value on establishing relationships prior to working with others while low __ cultures "get down to business."