Question 1

Personal filtering of what we see and hear so as to suit our own needs is _____________ _______________.

Accepted Answer

selective

Question 2

Listening

Accepted Answer

A) is an art,not a skill,and cannot be learned. 
B) does not require close attention to the sender so multitasking is possible. 
C) can be demonstrated to the sender by nonverbal signals like establishing eye contact. 
D) creates a bond between communicators,but does not increase communication flow or accuracy. 
A) is an art,not a skill,and cannot be learned. 
B) does not require close attention to the sender so multitasking is possible. 
C) can be demonstrated to the sender by nonverbal signals like establishing eye contact. 
D) creates a bond between communicators,but does not increase communication flow or accuracy.

Question 3

In the sentence,"I did not tell the teacher you were cheating," if the word "I" was emphasized by the tone of your voice,what are you implying?

Accepted Answer

A) Someone else told the teacher you were cheating. 
B) I was talking about someone else. 
C) I told the teacher you were cheating. 
D) I may have implied it. 
A) Someone else told the teacher you were cheating. 
B) I was talking about someone else. 
C) I told the teacher you were cheating. 
D) I may have implied it.

Question 4

Which of the following isa criterion one may use in deciding whether or not to filter a message?

Accepted Answer

A) status 
B) month of the year 
C) time available 
D) knowledge and perception of speaker 
A) status 
B) month of the year 
C) time available 
D) knowledge and perception of speaker

Question 5

Filtering,emotional disconnects,and lack of credibility are all barriers to effective communication.

Accepted Answer

A) True 
 B)False

Question 6

Your company has just received a phone call from the local news station requesting a response to a claim made on the air by a viewer.The viewer accuses your store of selling a toy she purchased that has made her child sick.The customer alleges that the paint used on the toy contains lead.Further,she has stated,on the air,that your firm was aware of the problem but because the toy is so popular and made exclusively for your store,you were unwilling to pull the item from the store shelves,choosing instead to make the profit on the toy.What will you do?

Accepted Answer

This scenario is obviously a crisis situ

Question 7

You have been asked to teach a business communication lesson on business e-mails.What are some important topics and tips you might want to include in that lesson?

Accepted Answer

Knowing the volume of e-mails sent each

Question 8

The individual originating a message is called the

Accepted Answer

A) sender. 
B) encoder. 
C) receiver. 
D) decoder. 
A) sender. 
B) encoder. 
C) receiver. 
D) decoder.

Question 9

You receive an email with the term SOX in the body and can't remember what it refers to.In this scenario,you have been impacted by which communication barrier?

Accepted Answer

A) selective perception 
B) lack of source familiarity or credibility 
C) filtering 
D) semantics 
A) selective perception 
B) lack of source familiarity or credibility 
C) filtering 
D) semantics

Question 10

Research suggests that women may be speaking less in high-stakes communication situations like meetings.

Accepted Answer

A) True 
 B)False

Question 11

_______ professionals create external communication about a client's products,services,or practices for specific receivers.

Accepted Answer

The answer of _______ professionals create external communication about a...

Question 12

There are two types of communication in organizations: verbal and written.

Accepted Answer

A) True 
 B)False

Question 13

A nonverbal gesture,like the "OK symbol" made in the United States,could be offensive in another culture.

Accepted Answer

A) True 
 B)False

Question 14

Jason sent an email to his mother,"Ur never going 2 believe this.That prof gave me no credit for my paper.I h8 him." with emoticons included).When his mother got the e-mail,it took her quite some time to decipher the message.Jason should have considered his audience when he _________ the message.

Accepted Answer

A) decoded 
B) validated 
C) received 
D) encoded 
A) decoded 
B) validated 
C) received 
D) encoded

Question 15

Bill is speaking to a group of fellow marketing specialists at a national convention.He opens his presentation with a "dumb blonde joke".Unfortunately,there is dead silence in the room.Bill did not fully address which barrier to communication in preparing his speech?

Accepted Answer

A) filtering 
B) selective perception 
C) lack of source familiarity or credibility 
D) semantics 
A) filtering 
B) selective perception 
C) lack of source familiarity or credibility 
D) semantics

Question 16

Maynard is the production department supervisor in a manufacturing firm.Recently rumors have been spreading through the department grapevine regarding a possible company-wide downsizing that will lay off approximately 20% of the employees.If you were Maynard,how would you handle this situation?

Accepted Answer

The grapevine is an informal network and

Question 17

Men and women tend to differ somewhat in their communication styles.Which of the following statements regarding those differences is correct?

Accepted Answer

A) Women focus more on competition in their communication;men on cooperation. 
B) Women use metaphors from the home;men from work. 
C) In meetings,women tend to withhold their opinions more than men. 
D) Men focus on requests in their communication;women on orders. 
A) Women focus more on competition in their communication;men on cooperation. 
B) Women use metaphors from the home;men from work. 
C) In meetings,women tend to withhold their opinions more than men. 
D) Men focus on requests in their communication;women on orders.

Question 18

Give two examples of biased language and indicate why they would be considered biased.

Accepted Answer

Biased language is words or ac

Question 19

If students try to go online to view the syllabus and the university's computer system keeps shutting down on them as they read the syllabus,the students are dealing with what aspect of the communication model?

Accepted Answer

A) message 
B) medium 
C) feedback 
D) noise 
A) message 
B) medium 
C) feedback 
D) noise

Question 20

Using the process model of communications as a focal point,discuss how a manager might prepare for his first meeting as the new head of a marketing department.

Accepted Answer

The manager will initiate the meeting,so

Personal filtering of what we see and hear so as to suit our own needs is _ ___.

Listening

In the sentence,"I did not tell the teacher you were cheating," if the word "I" was emphasized by the tone of your voice,what are you implying?

Which of the following isa criterion one may use in deciding whether or not to filter a message?

Filtering,emotional disconnects,and lack of credibility are all barriers to effective communication.

You have been asked to teach a business communication lesson on business e-mails.What are some important topics and tips you might want to include in that lesson?

The individual originating a message is called the

You receive an email with the term SOX in the body and can't remember what it refers to.In this scenario,you have been impacted by which communication barrier?

Research suggests that women may be speaking less in high-stakes communication situations like meetings.

_______ professionals create external communication about a client's products,services,or practices for specific receivers.

There are two types of communication in organizations: verbal and written.

A nonverbal gesture,like the "OK symbol" made in the United States,could be offensive in another culture.

Jason sent an email to his mother,"Ur never going 2 believe this.That prof gave me no credit for my paper.I h8 him." with emoticons included).When his mother got the e-mail,it took her quite some time to decipher the message.Jason should have considered his audience when he _________ the message.

Bill is speaking to a group of fellow marketing specialists at a national convention.He opens his presentation with a "dumb blonde joke".Unfortunately,there is dead silence in the room.Bill did not fully address which barrier to communication in preparing his speech?

Maynard is the production department supervisor in a manufacturing firm.Recently rumors have been spreading through the department grapevine regarding a possible company-wide downsizing that will lay off approximately 20% of the employees.If you were Maynard,how would you handle this situation?

Men and women tend to differ somewhat in their communication styles.Which of the following statements regarding those differences is correct?

Give two examples of biased language and indicate why they would be considered biased.

If students try to go online to view the syllabus and the university's computer system keeps shutting down on them as they read the syllabus,the students are dealing with what aspect of the communication model?

Using the process model of communications as a focal point,discuss how a manager might prepare for his first meeting as the new head of a marketing department.

Organizational Behavior

Diversity in the Workplace

Understanding People at Work: Individual Differences and Perception

Individual Attitudes and Behaviors

Theories of Motivation

Designing a Motivating Work Environment

Managing Stress and Emotions

Managing Groups and Teams

Conflict and Negotiations

Making Decisions

Leading People Within Organizations

Power and Politics

Organizational Structure and Change

Organizational Culture

Filters

Exam 8: Communication

Personal filtering of what we see and hear so as to suit our own needs is _____________ _______________.

Listening

In the sentence,"I did not tell the teacher you were cheating," if the word "I" was emphasized by the tone of your voice,what are you implying?

Which of the following isa criterion one may use in deciding whether or not to filter a message?

Filtering,emotional disconnects,and lack of credibility are all barriers to effective communication.

You have been asked to teach a business communication lesson on business e-mails.What are some important topics and tips you might want to include in that lesson?

The individual originating a message is called the

You receive an email with the term SOX in the body and can't remember what it refers to.In this scenario,you have been impacted by which communication barrier?

Research suggests that women may be speaking less in high-stakes communication situations like meetings.

_______ professionals create external communication about a client's products,services,or practices for specific receivers.

There are two types of communication in organizations: verbal and written.

A nonverbal gesture,like the "OK symbol" made in the United States,could be offensive in another culture.

Jason sent an email to his mother,"Ur never going 2 believe this.That prof gave me no credit for my paper.I h8 him." with emoticons included).When his mother got the e-mail,it took her quite some time to decipher the message.Jason should have considered his audience when he _________ the message.

Bill is speaking to a group of fellow marketing specialists at a national convention.He opens his presentation with a "dumb blonde joke".Unfortunately,there is dead silence in the room.Bill did not fully address which barrier to communication in preparing his speech?

Maynard is the production department supervisor in a manufacturing firm.Recently rumors have been spreading through the department grapevine regarding a possible company-wide downsizing that will lay off approximately 20% of the employees.If you were Maynard,how would you handle this situation?

Men and women tend to differ somewhat in their communication styles.Which of the following statements regarding those differences is correct?

Give two examples of biased language and indicate why they would be considered biased.

If students try to go online to view the syllabus and the university's computer system keeps shutting down on them as they read the syllabus,the students are dealing with what aspect of the communication model?

Using the process model of communications as a focal point,discuss how a manager might prepare for his first meeting as the new head of a marketing department.

Organizational Behavior

Diversity in the Workplace

Understanding People at Work: Individual Differences and Perception

Individual Attitudes and Behaviors

Theories of Motivation

Designing a Motivating Work Environment

Managing Stress and Emotions

Managing Groups and Teams

Conflict and Negotiations

Making Decisions

Leading People Within Organizations

Power and Politics

Organizational Structure and Change

Organizational Culture

Filters

Personal filtering of what we see and hear so as to suit our own needs is _ ___.