Essay
Your company has just received a phone call from the local news station requesting a response to a claim made on the air by a viewer.The viewer accuses your store of selling a toy she purchased that has made her child sick.The customer alleges that the paint used on the toy contains lead.Further,she has stated,on the air,that your firm was aware of the problem but because the toy is so popular and made exclusively for your store,you were unwilling to pull the item from the store shelves,choosing instead to make the profit on the toy.What will you do?
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