Question 1

Edward Jones has appeared at least _____ on Fortune magazine's "100 Best Companies of Work For" list.

Accepted Answer

A) 19 
B) 5 
C) 22 
D) 31 
A) 19 
B) 5 
C) 22 
D) 31

Question 2

Jason received the sales report and noted how badly the southern sector performed.As he prepared the presentation for the weekly executive meeting,Jason decided to focus his remarks on the northern and western sectors,which had record sales levels,and refrain from mentioning the southern numbers.This scenario focuses on the communication barrier of

Accepted Answer

A) filtering. 
B) selective perception. 
C) emotional disconnects. 
D) semantics. 
A) filtering. 
B) selective perception. 
C) emotional disconnects. 
D) semantics.

Question 3

The communication ___________ can include e-mail,phone,in person,or instant message.

Accepted Answer

The answer of The communication ___________ can include e-mail,phone,in person,or...

Question 4

In China,as in the United States,direct eye contact is important in a communication situation.

Accepted Answer

A) True 
 B)False

Question 5

Provide two instances when written communication should be utilized and two when the choice should be oral communication.

Accepted Answer

Written communication is used when: conv

Question 6

Research on communication indicates that

Accepted Answer

A) effective communication can lead to emotional labor. 
B) effective communication skills are among the top skills sought by recruiters today. 
C) poor communication is seen as a causal factor in 10-20% of all accidents. 
D) although good communication helps retain effective performers,it does not increase a firm's market share. 
A) effective communication can lead to emotional labor. 
B) effective communication skills are among the top skills sought by recruiters today. 
C) poor communication is seen as a causal factor in 10-20% of all accidents. 
D) although good communication helps retain effective performers,it does not increase a firm's market share.

Question 7

Which of the following statements about written and verbal communication is correct?

Accepted Answer

A) Verbal communication is constructed over a longer period of time than written. 
B) Written communication is better at conveying feelings than verbal communication. 
C) Humans listen faster than they speak. 
D) Written communication is used more often than oral communication. 
A) Verbal communication is constructed over a longer period of time than written. 
B) Written communication is better at conveying feelings than verbal communication. 
C) Humans listen faster than they speak. 
D) Written communication is used more often than oral communication.

Question 8

Communication flows upward,downward,and laterally in an organization,but it is not possible for communication to flow diagonally.

Accepted Answer

A) True 
 B)False

Question 9

People are not happy when something unexpected happens,but they are less upset when things are somewhat hidden.

Accepted Answer

A) True 
 B)False

Question 10

Anything that interferes with or distorts the message being transformed is __________________.

Accepted Answer

The answer of Anything that interferes with or distorts the...

Question 11

An example of a crucial conversation is

Accepted Answer

A) asking for a raise. 
B) taking part in a weekly meeting. 
C) assigning weekly work to an employee. 
D) chatting about the company's latest email on the firm's holiday party plans. 
A) asking for a raise. 
B) taking part in a weekly meeting. 
C) assigning weekly work to an employee. 
D) chatting about the company's latest email on the firm's holiday party plans.

Question 12

Written communication should be used when

Accepted Answer

A) there is time urgency. 
B) ideas are simple. 
C) emotions or feelings need to be conveyed. 
D) facts need to be conveyed. 
A) there is time urgency. 
B) ideas are simple. 
C) emotions or feelings need to be conveyed. 
D) facts need to be conveyed.

Question 13

Effective managers tend to use more

Accepted Answer

A) information-rich channels. 
B) verbal channels. 
C) written channels. 
D) nonverbal channels. 
A) information-rich channels. 
B) verbal channels. 
C) written channels. 
D) nonverbal channels.

Question 14

Which of the following statements about communication barriers is correct?

Accepted Answer

A) Employees are often eager to share bad news with those above them in an organization to get credit for discovering potential problems. 
B) Jargon spoken between people from different areas and backgrounds helps them forge a professional bond. 
C) Managers can use grapevine to send and receive messages. 
D) Women often jump right into a project while men ask a lot of questions before beginning. 
A) Employees are often eager to share bad news with those above them in an organization to get credit for discovering potential problems. 
B) Jargon spoken between people from different areas and backgrounds helps them forge a professional bond. 
C) Managers can use grapevine to send and receive messages. 
D) Women often jump right into a project while men ask a lot of questions before beginning.

Question 15

Which of these is a nonverbal cue that would be seen as positive support of a sender's message?

Accepted Answer

A) crossing your arms 
B) a direct smile 
C) shaking hands with a clammy palm 
D) gnawing your lip 
A) crossing your arms 
B) a direct smile 
C) shaking hands with a clammy palm 
D) gnawing your lip

Question 16

Listening is an art,not a skill,and thus individuals cannot be trained to be better listeners.

Accepted Answer

A) True 
 B)False

Question 17

People speak much faster than they hear words.

Accepted Answer

A) True 
 B)False

Question 18

Martha's mom asks her to go to the grocery store for her.Martha agrees and heads upstairs to get ready.Before she leaves her house,she sits down at her desk to check her e-mail and receives a text message from her friend Nancy to turn on the television and see the story about their friend,Jill.As the story about Jill comes on,Martha's mom comes in and asks Martha to get her an eight-ounce can of diced tomatoes.Martha smiles at Mom and nods and listens to the story on television as she e-mails Sandra and picks up her phone to text Nancy.When Martha gets to the store,she heads to the tomato aisle and stands in front of the pureed tomatoes trying to remember if mom wanted an 8- or 16-ounce can.This scenario depicts which barrier to communication?

Accepted Answer

A) filtering 
B) selective perception 
C) semantics 
D) information overload 
A) filtering 
B) selective perception 
C) semantics 
D) information overload

Question 19

___________ is a term coined by Edward T.Hall to denote the different degrees of physical distance between people during person-to-person communication.

Accepted Answer

The answer of ___________ is a term coined by Edward...

Question 20

Ariel was writing a paper at her laptop when the phone rang.She answered it but kept writing as she talked.It was a friend who needed an assignment that had been given last week.Ariel e-mailed her the assignment.A second e-mail just arrived from the friend,which said: "I said the assignment for Monday,this is Wednesday's." Ariel likely made the mistake because of the _________ in her communication situation.

Accepted Answer

A) message 
B) noise 
C) sender 
D) feedback 
A) message 
B) noise 
C) sender 
D) feedback

Edward Jones has appeared at least _____ on Fortune magazine's "100 Best Companies of Work For" list.

The communication ___________ can include e-mail,phone,in person,or instant message.

In China,as in the United States,direct eye contact is important in a communication situation.

Provide two instances when written communication should be utilized and two when the choice should be oral communication.

Research on communication indicates that

Which of the following statements about written and verbal communication is correct?

Communication flows upward,downward,and laterally in an organization,but it is not possible for communication to flow diagonally.

People are not happy when something unexpected happens,but they are less upset when things are somewhat hidden.

Anything that interferes with or distorts the message being transformed is __________________.

An example of a crucial conversation is

Written communication should be used when

Effective managers tend to use more

Which of the following statements about communication barriers is correct?

Which of these is a nonverbal cue that would be seen as positive support of a sender's message?

Listening is an art,not a skill,and thus individuals cannot be trained to be better listeners.

People speak much faster than they hear words.

___________ is a term coined by Edward T.Hall to denote the different degrees of physical distance between people during person-to-person communication.

Organizational Behavior

Diversity in the Workplace

Understanding People at Work: Individual Differences and Perception

Individual Attitudes and Behaviors

Theories of Motivation

Designing a Motivating Work Environment

Managing Stress and Emotions

Managing Groups and Teams

Conflict and Negotiations

Making Decisions

Leading People Within Organizations

Power and Politics

Organizational Structure and Change

Organizational Culture

Filters

Exam 8: Communication

Edward Jones has appeared at least _____ on Fortune magazine's "100 Best Companies of Work For" list.

The communication ___________ can include e-mail,phone,in person,or instant message.

In China,as in the United States,direct eye contact is important in a communication situation.

Provide two instances when written communication should be utilized and two when the choice should be oral communication.

Research on communication indicates that

Which of the following statements about written and verbal communication is correct?

Communication flows upward,downward,and laterally in an organization,but it is not possible for communication to flow diagonally.

People are not happy when something unexpected happens,but they are less upset when things are somewhat hidden.

Anything that interferes with or distorts the message being transformed is __________________.

An example of a crucial conversation is

Written communication should be used when

Effective managers tend to use more

Which of the following statements about communication barriers is correct?

Which of these is a nonverbal cue that would be seen as positive support of a sender's message?

Listening is an art,not a skill,and thus individuals cannot be trained to be better listeners.

People speak much faster than they hear words.

___________ is a term coined by Edward T.Hall to denote the different degrees of physical distance between people during person-to-person communication.

Organizational Behavior

Diversity in the Workplace

Understanding People at Work: Individual Differences and Perception

Individual Attitudes and Behaviors

Theories of Motivation

Designing a Motivating Work Environment

Managing Stress and Emotions

Managing Groups and Teams

Conflict and Negotiations

Making Decisions

Leading People Within Organizations

Power and Politics

Organizational Structure and Change

Organizational Culture

Filters