Question 1

Conflict refers to

Accepted Answer

A) a process whereby two or more parties work toward an agreement. 
B) a process where an outside third party enters the situation with the goal of assisting the parties to reach an agreement. 
C) a process that involves people disagreeing. 
D) a process that involves bringing in a third party who has the authority to act as a judge and will make a decision to which parties must adhere. 
A) a process whereby two or more parties work toward an agreement. 
B) a process where an outside third party enters the situation with the goal of assisting the parties to reach an agreement. 
C) a process that involves people disagreeing. 
D) a process that involves bringing in a third party who has the authority to act as a judge and will make a decision to which parties must adhere. C

Question 2

In which of the following scenarios would you expect high performance?

Accepted Answer

A) The five team members never have a negative word to say to each other;there never seems to be any conflict on the team. 
B) The two members of the team are constantly bickering.One never says anything without the other disagreeing. 
C) The team members seem to get along well enough,but on occasion they will argue about a number of issues. 
D) The three partners have an interesting relationship.Partner A is almost always in agreement with Partner B,but fights constantly with Partner C.Partners B and C get along at times and fight at times. 
A) The five team members never have a negative word to say to each other;there never seems to be any conflict on the team. 
B) The two members of the team are constantly bickering.One never says anything without the other disagreeing. 
C) The team members seem to get along well enough,but on occasion they will argue about a number of issues. 
D) The three partners have an interesting relationship.Partner A is almost always in agreement with Partner B,but fights constantly with Partner C.Partners B and C get along at times and fight at times. C

Question 3

Intrapersonal conflict can arise due to role ambiguity and role conflict.

Accepted Answer

A) True 
 B)False  True

Question 4

If your job involves caring for others in a nursing home,you have an increased risk of experiencing workplace violence.

Accepted Answer

A) True 
 B)False

Question 5

Maris Manufacturing is a unionized company producing customized metal units for the appliance and medical equipment industries.Each contract negotiation is a contentious affair for the union and management.However,over the past few months both union and management officials have become very concerned about the number of Maris union employees who are experiencing alcohol-related issues.Last month alone,six employees sought medical assistance under the employee assistance program.Management and union officials will be meeting next week to address the issue.This is an example of what conflict handling style?

Accepted Answer

A) accommodation 
B) collaboration 
C) compromise 
D) competition 
A) accommodation 
B) collaboration 
C) compromise 
D) competition

Question 6

The conflict handling style in which people are highly assertive but low on cooperation is _______________.

Accepted Answer

The answer of The conflict handling style in which people...

Question 7

___________ is a process where an outside third party enters the situation with the goal of assisting the parties to reach an agreement.

Accepted Answer

The answer of ___________ is a process where an outside...

Question 8

Which of the following statements are true with regard to determining your BATNA?

Accepted Answer

A) The party with less BATNA is in the best negotiating position. 
B) You must determine your own BATNA but there is little you can do with regard to the BATNA of the party with whom you are negotiating. 
C) Assessing the best alternative to a negotiated agreement assists you in deciding whether to accept an offer. 
D) The reason you negotiate is to demonstrate confidence. 
A) The party with less BATNA is in the best negotiating position. 
B) You must determine your own BATNA but there is little you can do with regard to the BATNA of the party with whom you are negotiating. 
C) Assessing the best alternative to a negotiated agreement assists you in deciding whether to accept an offer. 
D) The reason you negotiate is to demonstrate confidence.

Question 9

Which of the following statements regarding conflict in the workplace is accurate?

Accepted Answer

A) A bureaucratic organizational structure can lead to conflict between high and low power people. 
B) To avoid conflict in communication,focus on the person,not behavior or its effects. 
C) Conflict can be dysfunctional in an organization even if it is moderate. 
D) Consideration of a broader range of ideas is a negative outcome of conflict in the organization. 
A) A bureaucratic organizational structure can lead to conflict between high and low power people. 
B) To avoid conflict in communication,focus on the person,not behavior or its effects. 
C) Conflict can be dysfunctional in an organization even if it is moderate. 
D) Consideration of a broader range of ideas is a negative outcome of conflict in the organization.

Question 10

Which of the following is considered a root cause of conflict in the workplace?

Accepted Answer

A) organizational tenure 
B) task independence 
C) compatible goals 
D) personality differences 
A) organizational tenure 
B) task independence 
C) compatible goals 
D) personality differences

Question 11

*Moving people around in the room,separating individuals who are most combative,or replacing some members of the groups would be a way to manage conflict by _____.

Accepted Answer

changing t

Question 12

Which of the following statements regarding common mistakes in negotiations is correct?

Accepted Answer

A) Research shows that negotiation avoidance is particularly pronounced among men. 
B) Setting high goals decreases some of the tension of negotiations. 
C) Negotiators that have engaged in ineffective negotiations in the past are more likely to learn lessons which make them successful negotiators in the future. 
D) Those with greater power are more likely to be effective when using anger in negotiations. 
A) Research shows that negotiation avoidance is particularly pronounced among men. 
B) Setting high goals decreases some of the tension of negotiations. 
C) Negotiators that have engaged in ineffective negotiations in the past are more likely to learn lessons which make them successful negotiators in the future. 
D) Those with greater power are more likely to be effective when using anger in negotiations.

Question 13

If two marketing groups within a firm's marketing department are vying against each other for a larger percentage of the budget,which option could the marketing manager consider that would be MOST effective in managing the conflict?

Accepted Answer

A) Take a majority vote on what the two departments feel is the best budget allocation. 
B) Focus the attention of the two groups on a common "enemy" such as another firm that that they compete with for business. 
C) Change the composition of the two departments. 
D) Restructure the entire department so that teams are no longer used. 
A) Take a majority vote on what the two departments feel is the best budget allocation. 
B) Focus the attention of the two groups on a common "enemy" such as another firm that that they compete with for business. 
C) Change the composition of the two departments. 
D) Restructure the entire department so that teams are no longer used.

Question 14

Clarissa is preparing for a meeting with a manager at a firm that has just offered her a job.Clarissa was approached by this firm while she was working for one of its competitors and the new firm has convinced her that she has greater opportunities there so she has tentatively accepted its offer contingent on salary negotiations.What advice would you offer to Clarissa to assist her in obtaining a higher salary from those negotiations?

Accepted Answer

The first piece of advice to be offered

Question 15

Research on effective teams indicates that they are characterized by low but increasing levels of process conflict.

Accepted Answer

A) True 
 B)False

Question 16

An integrative approach to negotiations is when both parties

Accepted Answer

A) try to get what they want by expanding the pie. 
B) try to get what they want by removing the other party completely. 
C) reverse roles to see what the other party is experiencing. 
D) prioritize their requests and the list is divided. 
A) try to get what they want by expanding the pie. 
B) try to get what they want by removing the other party completely. 
C) reverse roles to see what the other party is experiencing. 
D) prioritize their requests and the list is divided.

Question 17

*Amazon is so committed to creative conflict its Number 13 leadership principle is

Accepted Answer

A) Have Backbone;Disagree and Commit 
B) Be Strong;Stand your ground 
C) Be a Leader;Argue and Resolve 
D) Stand Down;Let Others Fight 
A) Have Backbone;Disagree and Commit 
B) Be Strong;Stand your ground 
C) Be a Leader;Argue and Resolve 
D) Stand Down;Let Others Fight

Question 18

A _____________ is giving up something to get something in return.

Accepted Answer

The answer of A _____________ is giving up something to...

Question 19

Which of these is NOT a tip from the textbook on how to negotiate ethically/

Accepted Answer

A) Keep your promises. 
B) Be honest. 
C) Follow the Platinum Rule. 
D) Deception is okay as long as you win. 
A) Keep your promises. 
B) Be honest. 
C) Follow the Platinum Rule. 
D) Deception is okay as long as you win.

Question 20

Describe two root causes of conflict at work.

Accepted Answer

Six root causes of workplace conflict ar

Conflict refers to

In which of the following scenarios would you expect high performance?

Intrapersonal conflict can arise due to role ambiguity and role conflict.

If your job involves caring for others in a nursing home,you have an increased risk of experiencing workplace violence.

The conflict handling style in which people are highly assertive but low on cooperation is _______________.

___________ is a process where an outside third party enters the situation with the goal of assisting the parties to reach an agreement.

Which of the following statements are true with regard to determining your BATNA?

Which of the following statements regarding conflict in the workplace is accurate?

Which of the following is considered a root cause of conflict in the workplace?

*Moving people around in the room,separating individuals who are most combative,or replacing some members of the groups would be a way to manage conflict by _____.

Which of the following statements regarding common mistakes in negotiations is correct?

If two marketing groups within a firm's marketing department are vying against each other for a larger percentage of the budget,which option could the marketing manager consider that would be MOST effective in managing the conflict?

Research on effective teams indicates that they are characterized by low but increasing levels of process conflict.

An integrative approach to negotiations is when both parties

*Amazon is so committed to creative conflict its Number 13 leadership principle is

A _____________ is giving up something to get something in return.

Which of these is NOT a tip from the textbook on how to negotiate ethically/

Describe two root causes of conflict at work.

Organizational Behavior

Diversity in the Workplace

Understanding People at Work: Individual Differences and Perception

Individual Attitudes and Behaviors

Theories of Motivation

Designing a Motivating Work Environment

Managing Stress and Emotions

Communication

Managing Groups and Teams

Making Decisions

Leading People Within Organizations

Power and Politics

Organizational Structure and Change

Organizational Culture

Filters

Exam 10: Conflict and Negotiations

Conflict refers to

In which of the following scenarios would you expect high performance?

Intrapersonal conflict can arise due to role ambiguity and role conflict.

If your job involves caring for others in a nursing home,you have an increased risk of experiencing workplace violence.

The conflict handling style in which people are highly assertive but low on cooperation is _______________.

___________ is a process where an outside third party enters the situation with the goal of assisting the parties to reach an agreement.

Which of the following statements are true with regard to determining your BATNA?

Which of the following statements regarding conflict in the workplace is accurate?

Which of the following is considered a root cause of conflict in the workplace?

*Moving people around in the room,separating individuals who are most combative,or replacing some members of the groups would be a way to manage conflict by _____.

Which of the following statements regarding common mistakes in negotiations is correct?

If two marketing groups within a firm's marketing department are vying against each other for a larger percentage of the budget,which option could the marketing manager consider that would be MOST effective in managing the conflict?

Research on effective teams indicates that they are characterized by low but increasing levels of process conflict.

An integrative approach to negotiations is when both parties

*Amazon is so committed to creative conflict its Number 13 leadership principle is

A _____________ is giving up something to get something in return.

Which of these is NOT a tip from the textbook on how to negotiate ethically/

Describe two root causes of conflict at work.

Organizational Behavior

Diversity in the Workplace

Understanding People at Work: Individual Differences and Perception

Individual Attitudes and Behaviors

Theories of Motivation

Designing a Motivating Work Environment

Managing Stress and Emotions

Communication

Managing Groups and Teams

Making Decisions

Leading People Within Organizations

Power and Politics

Organizational Structure and Change

Organizational Culture

Filters