Question 1

Describe two ways in which organizational conflict can be managed.

Accepted Answer

Change the structure: When a structure i

Question 2

The United Auto Workers (UAW) and Ford Motor Company were negotiating a new agreement to address the auto industry woes during a severe economic downturn.Ford offered to consider delaying layoffs if the UAW agreed to changes in contractual work rules related to the jobs bank.This negotiation suggests the use of what conflict handling style?

Accepted Answer

A) avoidance 
B) collaboration 
C) accommodation 
D) compromise 
A) avoidance 
B) collaboration 
C) accommodation 
D) compromise

Question 3

The platinum rule of negotiations is to care for others enough to treat them the way they want to be treated.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following steps is the FIRST you should undertake in negotiating a higher salary?

Accepted Answer

A) Overcome your fear. 
B) Get the facts. 
C) Know what you want. 
D) Be assertive. 
A) Overcome your fear. 
B) Get the facts. 
C) Know what you want. 
D) Be assertive.

Question 5

The lesson learned from PointCast is

Accepted Answer

A) social issues in negotiation can be deal-breakers. 
B) take the first offer you are presented. 
C) financial issues always make or break a deal. 
D) unless you have to disclose something,don't. 
A) social issues in negotiation can be deal-breakers. 
B) take the first offer you are presented. 
C) financial issues always make or break a deal. 
D) unless you have to disclose something,don't.

Question 6

The conflict handling style in which an individual has some desire to express his own concerns and get his way but still respects the other person's goals is the _______________ style.

Accepted Answer

The answer of The conflict handling style in which an...

Question 7

Though no conflict handling style is perfect,which style seems to be the most effective in many different situations?

Accepted Answer

A) compromise 
B) competition 
C) collaboration 
D) accommodation 
A) compromise 
B) competition 
C) collaboration 
D) accommodation

Question 8

In which of the following scenarios are you most likely to experience conflict?

Accepted Answer

A) Resources within the firm are relatively plentiful and most departments in the organization are seeing a modest increase in their annual budget. 
B) Interdepartmental meetings have just been concluded resulting in a list of goals for each department that are compatible with one another. 
C) The firm just instituted a matrix structure. 
D) Self-awareness exercises have been completed and most of the team members were categorized as Type B. 
A) Resources within the firm are relatively plentiful and most departments in the organization are seeing a modest increase in their annual budget. 
B) Interdepartmental meetings have just been concluded resulting in a list of goals for each department that are compatible with one another. 
C) The firm just instituted a matrix structure. 
D) Self-awareness exercises have been completed and most of the team members were categorized as Type B.

Question 9

What are some of the conditions or factors that increase the risk of an employee experiencing workplace violence on the job?

Accepted Answer

Two general categories of situations inc

Question 10

Conflict in an organization is always bad.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following statements is true regarding negotiations around the world?

Accepted Answer

A) Given their culture,Chinese negotiators are comfortable saying "no." 
B) Some cultures find it disrespectful to negotiate prior to establishing a trusting relationship. 
C) Since Japan is a low context culture,information for negotiation is learned primarily from what is said. 
D) Eastern cultures tend view negotiations as a business activity while Western cultures see it as a social activity. 
A) Given their culture,Chinese negotiators are comfortable saying "no." 
B) Some cultures find it disrespectful to negotiate prior to establishing a trusting relationship. 
C) Since Japan is a low context culture,information for negotiation is learned primarily from what is said. 
D) Eastern cultures tend view negotiations as a business activity while Western cultures see it as a social activity.

Question 12

List the steps in the negotiation process.

Accepted Answer

Investigate,determin

Question 13

Which of the following statements regarding the closure phase of negotiations is accurate?

Accepted Answer

A) Closure is the phase of the negotiation process where you either have come to an agreement or walk away from an unacceptable offer. 
B) Rejection of an offer during closure can be an opportunity to walk away. 
C) It is usually clear why an agreement has not been reached during negotiation. 
D) If the best offer in a negotiation has been rejected,there is nothing left to do. 
A) Closure is the phase of the negotiation process where you either have come to an agreement or walk away from an unacceptable offer. 
B) Rejection of an offer during closure can be an opportunity to walk away. 
C) It is usually clear why an agreement has not been reached during negotiation. 
D) If the best offer in a negotiation has been rejected,there is nothing left to do.

Question 14

The BATNA is

Accepted Answer

A) the first phase of the negotiation process. 
B) a delaying tactic in negotiation. 
C) important to assisting you in deciding whether to accept an offer or not. 
D) the process of making concessions in negotiation. 
A) the first phase of the negotiation process. 
B) a delaying tactic in negotiation. 
C) important to assisting you in deciding whether to accept an offer or not. 
D) the process of making concessions in negotiation.

Question 15

Research suggests that when it comes to dealing with conflict,managers are more likely to engage in avoiding,accommodating or compromising styles than their subordinates.

Accepted Answer

A) True 
 B)False

Question 16

Conflict between two individuals such as coworkers is also known as

Accepted Answer

A) intrapersonal conflict 
B) interpersonal conflict. 
C) intergroup conflict. 
D) interdepartmental conflict. 
A) intrapersonal conflict 
B) interpersonal conflict. 
C) intergroup conflict. 
D) interdepartmental conflict.

Question 17

Which of the following statements regarding third party negotiations is correct?

Accepted Answer

A) Individuals who utilized mediation indicated in a survey that they would not be supportive of using the process again. 
B) The mediator assists the parties in agreeing on mutually exclusive resolutions. 
C) Arbitrators help prepare for a formal hearing. 
D) Arbitration is an acceptable practice for many companies to resolve challenging problems. 
A) Individuals who utilized mediation indicated in a survey that they would not be supportive of using the process again. 
B) The mediator assists the parties in agreeing on mutually exclusive resolutions. 
C) Arbitrators help prepare for a formal hearing. 
D) Arbitration is an acceptable practice for many companies to resolve challenging problems.

Question 18

Which of the following would be an effective means of stimulating conflict?

Accepted Answer

A) Assigning someone to play cooperator. 
B) Encouraging disagreement with no fear of reprisal. 
C) Creating a common enemy. 
D) Building clarity into the situation. 
A) Assigning someone to play cooperator. 
B) Encouraging disagreement with no fear of reprisal. 
C) Creating a common enemy. 
D) Building clarity into the situation.

Question 19

Matrix-structured organizations often experience decisional conflict because each manager reports to two bosses.

Accepted Answer

A) True 
 B)False

Question 20

Managing conflict and engaging in effective negotiations are key factors for a successful organization.

Accepted Answer

A) True 
 B)False

Describe two ways in which organizational conflict can be managed.

The platinum rule of negotiations is to care for others enough to treat them the way they want to be treated.

Which of the following steps is the FIRST you should undertake in negotiating a higher salary?

The lesson learned from PointCast is

The conflict handling style in which an individual has some desire to express his own concerns and get his way but still respects the other person's goals is the _______________ style.

Though no conflict handling style is perfect,which style seems to be the most effective in many different situations?

In which of the following scenarios are you most likely to experience conflict?

What are some of the conditions or factors that increase the risk of an employee experiencing workplace violence on the job?

Conflict in an organization is always bad.

Which of the following statements is true regarding negotiations around the world?

List the steps in the negotiation process.

Which of the following statements regarding the closure phase of negotiations is accurate?

The BATNA is

Research suggests that when it comes to dealing with conflict,managers are more likely to engage in avoiding,accommodating or compromising styles than their subordinates.

Conflict between two individuals such as coworkers is also known as

Which of the following statements regarding third party negotiations is correct?

Which of the following would be an effective means of stimulating conflict?

Matrix-structured organizations often experience decisional conflict because each manager reports to two bosses.

Managing conflict and engaging in effective negotiations are key factors for a successful organization.

Organizational Behavior

Diversity in the Workplace

Understanding People at Work: Individual Differences and Perception

Individual Attitudes and Behaviors

Theories of Motivation

Designing a Motivating Work Environment

Managing Stress and Emotions

Communication

Managing Groups and Teams

Making Decisions

Leading People Within Organizations

Power and Politics

Organizational Structure and Change

Organizational Culture

Filters

Exam 10: Conflict and Negotiations

Describe two ways in which organizational conflict can be managed.

The platinum rule of negotiations is to care for others enough to treat them the way they want to be treated.

Which of the following steps is the FIRST you should undertake in negotiating a higher salary?

The lesson learned from PointCast is

The conflict handling style in which an individual has some desire to express his own concerns and get his way but still respects the other person's goals is the _______________ style.

Though no conflict handling style is perfect,which style seems to be the most effective in many different situations?

In which of the following scenarios are you most likely to experience conflict?

What are some of the conditions or factors that increase the risk of an employee experiencing workplace violence on the job?

Conflict in an organization is always bad.

Which of the following statements is true regarding negotiations around the world?

List the steps in the negotiation process.

Which of the following statements regarding the closure phase of negotiations is accurate?

The BATNA is

Research suggests that when it comes to dealing with conflict,managers are more likely to engage in avoiding,accommodating or compromising styles than their subordinates.

Conflict between two individuals such as coworkers is also known as

Which of the following statements regarding third party negotiations is correct?

Which of the following would be an effective means of stimulating conflict?

Matrix-structured organizations often experience decisional conflict because each manager reports to two bosses.

Managing conflict and engaging in effective negotiations are key factors for a successful organization.

Organizational Behavior

Diversity in the Workplace

Understanding People at Work: Individual Differences and Perception

Individual Attitudes and Behaviors

Theories of Motivation

Designing a Motivating Work Environment

Managing Stress and Emotions

Communication

Managing Groups and Teams

Making Decisions

Leading People Within Organizations

Power and Politics

Organizational Structure and Change

Organizational Culture

Filters