Question 1

The _________ conflict handling style is uncooperative and unassertive.

Accepted Answer

The answer of The _________ conflict handling style is uncooperative...

Question 2

Interpersonal conflicts should be centered around individual differences,not ideas,to avoid conflict escalation.

Accepted Answer

A) True 
 B)False

Question 3

The conflict resolution process where a neutral third party listens to each side's case and makes a binding decision is called ___________.

Accepted Answer

The answer of The conflict resolution process where a neutral...

Question 4

Briefly describe the two major types of negotiation strategies.

Accepted Answer

The distributive approach to negotiation

Question 5

Personal conflicts can be good in certain circumstances,but task conflicts are never good.

Accepted Answer

A) True 
 B)False

Question 6

If conflict in an organization is too low,performance is also likely low.

Accepted Answer

A) True 
 B)False

Question 7

Individuals tend to favor the group to which they belong,known as _____.

Accepted Answer

The answer of Individuals tend to favor the group to...

Question 8

Describe the nature of the relationship that exists between conflict and performance in organizations.

Accepted Answer

Conflict in an organization is not alway

Question 9

The closure phase of the negotiation process may include finding a final offer that is unacceptable and from which the party has walked away.

Accepted Answer

A) True 
 B)False

Question 10

Research on effective teams indicates that they are characterized by low but increasing levels of task conflict.

Accepted Answer

A) True 
 B)False

Question 11

It is a perfectly acceptable business practice to attempt to negotiate a higher salary with your boss.

Accepted Answer

A) True 
 B)False

Question 12

*At Amazon,what is the two pizza rule?

Accepted Answer

A) Anyone with a successful new idea gets a coupon for two free pizzas. 
B) If a team can end meetings in 30 minutes or less,everyone gets two free pizzas. 
C) Teams should be small enough in number that they can be fed with just two pizzas. 
D) Managers get two pizzas to award to the employees who worked the hardest each month. 
A) Anyone with a successful new idea gets a coupon for two free pizzas. 
B) If a team can end meetings in 30 minutes or less,everyone gets two free pizzas. 
C) Teams should be small enough in number that they can be fed with just two pizzas. 
D) Managers get two pizzas to award to the employees who worked the hardest each month.

Question 13

One way to manage conflict would be to allow all members of the group to vote and have the _____ apply to the decision.

Accepted Answer

The answer of One way to manage conflict would be...

Question 14

Which of the following statements about conflict is accurate?

Accepted Answer

A) Conflict can paralyze an organization. 
B) Conflict can lead to higher organizational commitment. 
C) Conflict is not a major issue in the workplace. 
D) Conflict is always problematic in an organization. 
A) Conflict can paralyze an organization. 
B) Conflict can lead to higher organizational commitment. 
C) Conflict is not a major issue in the workplace. 
D) Conflict is always problematic in an organization.

Question 15

The BATNA phase of the negotiation process only applies in certain circumstances.

Accepted Answer

A) True 
 B)False

Question 16

If both parties involved in a budget negotiation seek to expand the overall budget so that each party gets more,this is an example of which kind of negotiation strategy?

Accepted Answer

A) integrative approach 
B) accommodating approach 
C) distributive approach 
D) concession approach 
A) integrative approach 
B) accommodating approach 
C) distributive approach 
D) concession approach

Question 17

The investigation phase of the negotiation process involves

Accepted Answer

A) understanding what your alternatives are. 
B) gathering information. 
C) making concessions. 
D) agreeing on terms. 
A) understanding what your alternatives are. 
B) gathering information. 
C) making concessions. 
D) agreeing on terms.

Question 18

Two root causes of work conflict are task _______________ and ____________ goals.

Accepted Answer

interdepen

Question 19

Which of the following is a common mistake in negotiations?

Accepted Answer

A) Letting your ego get in the way. 
B) Deciding to negotiate. 
C) Having realistic expectations. 
D) Getting overly invested. 
A) Letting your ego get in the way. 
B) Deciding to negotiate. 
C) Having realistic expectations. 
D) Getting overly invested.

Question 20

The department managers for Zylog Corporation are meeting for a budget meeting.If the marketing manager gets the 6% increase he is requesting,the human resource manager will not get any increase in his department budget.This is an example of what kind of negotiation strategy?

Accepted Answer

A) integrative approach 
B) accommodating approach 
C) distributive approach 
D) concession approach 
A) integrative approach 
B) accommodating approach 
C) distributive approach 
D) concession approach

The _________ conflict handling style is uncooperative and unassertive.

Interpersonal conflicts should be centered around individual differences,not ideas,to avoid conflict escalation.

The conflict resolution process where a neutral third party listens to each side's case and makes a binding decision is called ___________.

Briefly describe the two major types of negotiation strategies.

Personal conflicts can be good in certain circumstances,but task conflicts are never good.

If conflict in an organization is too low,performance is also likely low.

Individuals tend to favor the group to which they belong,known as _____.

Describe the nature of the relationship that exists between conflict and performance in organizations.

The closure phase of the negotiation process may include finding a final offer that is unacceptable and from which the party has walked away.

Research on effective teams indicates that they are characterized by low but increasing levels of task conflict.

It is a perfectly acceptable business practice to attempt to negotiate a higher salary with your boss.

*At Amazon,what is the two pizza rule?

One way to manage conflict would be to allow all members of the group to vote and have the _____ apply to the decision.

Which of the following statements about conflict is accurate?

The BATNA phase of the negotiation process only applies in certain circumstances.

If both parties involved in a budget negotiation seek to expand the overall budget so that each party gets more,this is an example of which kind of negotiation strategy?

The investigation phase of the negotiation process involves

Two root causes of work conflict are task ___ and goals.

Which of the following is a common mistake in negotiations?

The department managers for Zylog Corporation are meeting for a budget meeting.If the marketing manager gets the 6% increase he is requesting,the human resource manager will not get any increase in his department budget.This is an example of what kind of negotiation strategy?

Organizational Behavior

Diversity in the Workplace

Understanding People at Work: Individual Differences and Perception

Individual Attitudes and Behaviors

Theories of Motivation

Designing a Motivating Work Environment

Managing Stress and Emotions

Communication

Managing Groups and Teams

Making Decisions

Leading People Within Organizations

Power and Politics

Organizational Structure and Change

Organizational Culture

Filters

Exam 10: Conflict and Negotiations

The _________ conflict handling style is uncooperative and unassertive.

Interpersonal conflicts should be centered around individual differences,not ideas,to avoid conflict escalation.

The conflict resolution process where a neutral third party listens to each side's case and makes a binding decision is called ___________.

Briefly describe the two major types of negotiation strategies.

Personal conflicts can be good in certain circumstances,but task conflicts are never good.

If conflict in an organization is too low,performance is also likely low.

Individuals tend to favor the group to which they belong,known as _____.

Describe the nature of the relationship that exists between conflict and performance in organizations.

The closure phase of the negotiation process may include finding a final offer that is unacceptable and from which the party has walked away.

Research on effective teams indicates that they are characterized by low but increasing levels of task conflict.

It is a perfectly acceptable business practice to attempt to negotiate a higher salary with your boss.

*At Amazon,what is the two pizza rule?

One way to manage conflict would be to allow all members of the group to vote and have the _____ apply to the decision.

Which of the following statements about conflict is accurate?

The BATNA phase of the negotiation process only applies in certain circumstances.

If both parties involved in a budget negotiation seek to expand the overall budget so that each party gets more,this is an example of which kind of negotiation strategy?

The investigation phase of the negotiation process involves

Two root causes of work conflict are task _______________ and ____________ goals.

Which of the following is a common mistake in negotiations?

The department managers for Zylog Corporation are meeting for a budget meeting.If the marketing manager gets the 6% increase he is requesting,the human resource manager will not get any increase in his department budget.This is an example of what kind of negotiation strategy?

Organizational Behavior

Diversity in the Workplace

Understanding People at Work: Individual Differences and Perception

Individual Attitudes and Behaviors

Theories of Motivation

Designing a Motivating Work Environment

Managing Stress and Emotions

Communication

Managing Groups and Teams

Making Decisions

Leading People Within Organizations

Power and Politics

Organizational Structure and Change

Organizational Culture

Filters

Two root causes of work conflict are task ___ and goals.