Question 1

Which of the following statements regarding negotiations around the world is correct?

Accepted Answer

A) American negotiators like to establish a strong relationship first while Chinese negotiators like to "get down to business". 
B) Japanese negotiators have a higher tolerance for conflict as a way of working through issues than their American counterparts. 
C) Japanese negotiators reveal more information during negotiations than their American counterparts. 
D) In collectivist cultures the use of deception during negotiations is more common than in individualistic cultures. 
A) American negotiators like to establish a strong relationship first while Chinese negotiators like to "get down to business". 
B) Japanese negotiators have a higher tolerance for conflict as a way of working through issues than their American counterparts. 
C) Japanese negotiators reveal more information during negotiations than their American counterparts. 
D) In collectivist cultures the use of deception during negotiations is more common than in individualistic cultures.

Question 2

The key to keeping conflict or disagreement healthy in an organization is to focus the discussion on the task,not the personalities.

Accepted Answer

A) True 
 B)False

Question 3

The collaboration style of conflict generally results in the most favorable outcomes for both parties.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following occupations is least likely to be a high-risk situation for workplace violence?

Accepted Answer

A) law enforcement 
B) education 
C) bartending 
D) overnight gas station attendant 
A) law enforcement 
B) education 
C) bartending 
D) overnight gas station attendant

Question 5

The integrative approach is a new creative approach to negotiation that can lead to a "win-win" situation.

Accepted Answer

A) True 
 B)False

Question 6

Mediation,arbitration and other ways of resolving conflicts with the help of a specially trained third party without need for a formal trial or hearing is called _____________ ____________________.

Accepted Answer

Alternativ

Question 7

The ______________ phase of the negotiation process is where each party discusses his goals and seeks to get an agreement.

Accepted Answer

The answer of The ______________ phase of the negotiation process...

Question 8

*Organizations that never experience conflict would be doing all of the following EXCEPT:

Accepted Answer

A) be suppressing opinions. 
B) having meaningful group discussions. 
C) be "nice to death." 
D) silencing themselves. 
A) be suppressing opinions. 
B) having meaningful group discussions. 
C) be "nice to death." 
D) silencing themselves.

Question 9

Intrapersonal conflict refers to

Accepted Answer

A) a type of conflict between two people. 
B) conflict that takes place between different groups such as between different departments. 
C) a process that involves people disagreeing. 
D) a type of conflict that arises when a person is uncertain about what is expected or wanted or has a sense of being inadequate to the task. 
A) a type of conflict between two people. 
B) conflict that takes place between different groups such as between different departments. 
C) a process that involves people disagreeing. 
D) a type of conflict that arises when a person is uncertain about what is expected or wanted or has a sense of being inadequate to the task.

Question 10

The avoidance conflict handling style is characterized by high levels of cooperativeness and assertiveness.

Accepted Answer

A) True 
 B)False

Question 11

Nicholas is the production manager for a manufacturing firm.He has two supervisors who are experiencing conflict with each other based upon personality differences.Nicholas should have held a meeting last week to discuss next year's budget,but cancelled it because the two supervisors had a verbal confrontation on the shop floor the previous day.What conflict handling style is Nicholas demonstrating?

Accepted Answer

A) compromise 
B) collaboration 
C) avoidance 
D) accommodation 
A) compromise 
B) collaboration 
C) avoidance 
D) accommodation

Question 12

Those with unreasonable expectations in negotiations are no more likely to fail at negotiations than those with reasonable expectations.

Accepted Answer

A) True 
 B)False

Question 13

Which conflict handling style is indicated by an individual who says,"I don't really care if we work this out."?

Accepted Answer

A) accommodation 
B) collaboration 
C) avoidance 
D) compromise 
A) accommodation 
B) collaboration 
C) avoidance 
D) compromise

Question 14

When two people who are in conflict emphasize problem solving and integration of each other's goals,they are utilizing a ____________ conflict handling style.

Accepted Answer

The answer of When two people who are in conflict...

Question 15

Which of the following factors is likely to increase your risk for violence in the workplace?

Accepted Answer

A) working in a big city 
B) dealing with valuables 
C) being well paid 
D) not fitting in with coworkers 
A) working in a big city 
B) dealing with valuables 
C) being well paid 
D) not fitting in with coworkers

Question 16

If your counterpart feels you are being __________ in your negotiations,he is less likely to make any concessions.

Accepted Answer

unethical

Question 17

Which of the following statements regarding the arbitration-mediation approach is accurate?

Accepted Answer

A) Agreements between the two parties are less likely to occur with an arbitration-mediation approach than a mediation-arbitration approach. 
B) In the arbitration-mediation approach,the arbitrator makes a decision and then places it in a sealed envelope while the mediation progresses. 
C) The arbitration-mediation approach begins with both sides meeting with a third party to discuss their goals. 
D) The mediation-arbitration approach is a less common approach than the arbitration-mediation one. 
A) Agreements between the two parties are less likely to occur with an arbitration-mediation approach than a mediation-arbitration approach. 
B) In the arbitration-mediation approach,the arbitrator makes a decision and then places it in a sealed envelope while the mediation progresses. 
C) The arbitration-mediation approach begins with both sides meeting with a third party to discuss their goals. 
D) The mediation-arbitration approach is a less common approach than the arbitration-mediation one.

Question 18

Making a concession during negotiation is a sign of weakness.

Accepted Answer

A) True 
 B)False

Question 19

___________ is the third phase of the negotiation process where you assemble the gathered information in a way that supports your position.

Accepted Answer

The answer of ___________ is the third phase of the...

Question 20

*Which of these is NOT one of the types of conflict that typically occur in organizations?

Accepted Answer

A) intergroup 
B) interpersonal 
C) intrapersonal 
D) intragroup 
A) intergroup 
B) interpersonal 
C) intrapersonal 
D) intragroup

Which of the following statements regarding negotiations around the world is correct?

The key to keeping conflict or disagreement healthy in an organization is to focus the discussion on the task,not the personalities.

The collaboration style of conflict generally results in the most favorable outcomes for both parties.

Which of the following occupations is least likely to be a high-risk situation for workplace violence?

The integrative approach is a new creative approach to negotiation that can lead to a "win-win" situation.

Mediation,arbitration and other ways of resolving conflicts with the help of a specially trained third party without need for a formal trial or hearing is called _ ________.

The ______________ phase of the negotiation process is where each party discusses his goals and seeks to get an agreement.

*Organizations that never experience conflict would be doing all of the following EXCEPT:

Intrapersonal conflict refers to

The avoidance conflict handling style is characterized by high levels of cooperativeness and assertiveness.

Those with unreasonable expectations in negotiations are no more likely to fail at negotiations than those with reasonable expectations.

Which conflict handling style is indicated by an individual who says,"I don't really care if we work this out."?

When two people who are in conflict emphasize problem solving and integration of each other's goals,they are utilizing a ____________ conflict handling style.

Which of the following factors is likely to increase your risk for violence in the workplace?

If your counterpart feels you are being __________ in your negotiations,he is less likely to make any concessions.

Which of the following statements regarding the arbitration-mediation approach is accurate?

Making a concession during negotiation is a sign of weakness.

___________ is the third phase of the negotiation process where you assemble the gathered information in a way that supports your position.

*Which of these is NOT one of the types of conflict that typically occur in organizations?

Organizational Behavior

Diversity in the Workplace

Understanding People at Work: Individual Differences and Perception

Individual Attitudes and Behaviors

Theories of Motivation

Designing a Motivating Work Environment

Managing Stress and Emotions

Communication

Managing Groups and Teams

Making Decisions

Leading People Within Organizations

Power and Politics

Organizational Structure and Change

Organizational Culture

Filters

Exam 10: Conflict and Negotiations

Which of the following statements regarding negotiations around the world is correct?

The key to keeping conflict or disagreement healthy in an organization is to focus the discussion on the task,not the personalities.

The collaboration style of conflict generally results in the most favorable outcomes for both parties.

Which of the following occupations is least likely to be a high-risk situation for workplace violence?

The integrative approach is a new creative approach to negotiation that can lead to a "win-win" situation.

Mediation,arbitration and other ways of resolving conflicts with the help of a specially trained third party without need for a formal trial or hearing is called _____________ ____________________.

The ______________ phase of the negotiation process is where each party discusses his goals and seeks to get an agreement.

*Organizations that never experience conflict would be doing all of the following EXCEPT:

Intrapersonal conflict refers to

The avoidance conflict handling style is characterized by high levels of cooperativeness and assertiveness.

Those with unreasonable expectations in negotiations are no more likely to fail at negotiations than those with reasonable expectations.

Which conflict handling style is indicated by an individual who says,"I don't really care if we work this out."?

When two people who are in conflict emphasize problem solving and integration of each other's goals,they are utilizing a ____________ conflict handling style.

Which of the following factors is likely to increase your risk for violence in the workplace?

If your counterpart feels you are being __________ in your negotiations,he is less likely to make any concessions.

Which of the following statements regarding the arbitration-mediation approach is accurate?

Making a concession during negotiation is a sign of weakness.

___________ is the third phase of the negotiation process where you assemble the gathered information in a way that supports your position.

*Which of these is NOT one of the types of conflict that typically occur in organizations?

Organizational Behavior

Diversity in the Workplace

Understanding People at Work: Individual Differences and Perception

Individual Attitudes and Behaviors

Theories of Motivation

Designing a Motivating Work Environment

Managing Stress and Emotions

Communication

Managing Groups and Teams

Making Decisions

Leading People Within Organizations

Power and Politics

Organizational Structure and Change

Organizational Culture

Filters

Mediation,arbitration and other ways of resolving conflicts with the help of a specially trained third party without need for a formal trial or hearing is called _ ________.