Question 1

The sender in the communication process is totally responsible for successful,effective communication between the sender and receiver.

Accepted Answer

A) True 
 B)False

Question 2

Active listening involves

Accepted Answer

A) interrupting the message sender to clarify what she is saying. 
B) giving partial attention to the sender so you can be thinking about your response. 
C) refraining from asking senders any questions about their messages. 
D) taking time to understand the points being made. 
A) interrupting the message sender to clarify what she is saying. 
B) giving partial attention to the sender so you can be thinking about your response. 
C) refraining from asking senders any questions about their messages. 
D) taking time to understand the points being made.

Question 3

At Edward Jones,advisors and investors communicate most frequently

Accepted Answer

A) through email 
B) through Slack 
C) in person or on the phone 
D) using Twitter 
A) through email 
B) through Slack 
C) in person or on the phone 
D) using Twitter

Question 4

A press release is intended to appear independent of its sender.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following pieces of advice is a tip to improve your listening habits?

Accepted Answer

A) Paraphrase the speakers points to ensure you understand. 
B) Think about what you will say while the other person is talking;that way you'll be prepared to answer when the time comes. 
C) Interrupt the speaker to clarify and ensure you understand their point. 
D) Don't ask obvious questions because it will seem like you weren't listening. 
A) Paraphrase the speakers points to ensure you understand. 
B) Think about what you will say while the other person is talking;that way you'll be prepared to answer when the time comes. 
C) Interrupt the speaker to clarify and ensure you understand their point. 
D) Don't ask obvious questions because it will seem like you weren't listening.

Question 6

Marcus wants a record of his communication and is not physically near the person to whom he is communicating.He knows it will take the recipient of his communication some time to understand the message conveyed.What communication channel should Marcus utilize?

Accepted Answer

A) written report 
B) meeting 
C) telephone conversation 
D) blog 
A) written report 
B) meeting 
C) telephone conversation 
D) blog

Question 7

Which of the following statements about filtering information is accurate?

Accepted Answer

A) Filtering is withholding information to manage a person's reactions. 
B) Filtering enables people to get the most accurate picture of a situation. 
C) People tend to filter downward communication more than upward communication. 
D) To maximize the chances of sending effective communication,it is advisable to use a single channel to send it. 
A) Filtering is withholding information to manage a person's reactions. 
B) Filtering enables people to get the most accurate picture of a situation. 
C) People tend to filter downward communication more than upward communication. 
D) To maximize the chances of sending effective communication,it is advisable to use a single channel to send it.

Question 8

What women tend to perceive as "passion" in communication,men tend to view as "too much emotion".

Accepted Answer

A) True 
 B)False

Question 9

Which of the following statements regarding verbal and written communication is true?

Accepted Answer

A) Written communication is an inherently flawed medium for conveying specific facts. 
B) Individuals hear about 150 words per minute,but speak around 400-500 per minute. 
C) It is very difficult to teach individuals to write clearly. 
D) Over ninety percent of employers consider writing a key skill for hiring new employees. 
A) Written communication is an inherently flawed medium for conveying specific facts. 
B) Individuals hear about 150 words per minute,but speak around 400-500 per minute. 
C) It is very difficult to teach individuals to write clearly. 
D) Over ninety percent of employers consider writing a key skill for hiring new employees.

Question 10

Sergei has a career coach.The coach has just finished two extensive assessment sessions with Sergei and is now reporting to him on his results.The career coach tells Sergei that he has poor listening skills and must address them immediately before focusing on any other weaknesses.If you were the career coach,what tips might you give to him to begin an improvement plan focused on enhancing active listening skills?

Accepted Answer

The first step in any listening improvem

Question 11

A communication receiver who is preparing his comment or answer and not really listening to the sender is

Accepted Answer

A) using jargon. 
B) using semantics. 
C) biased. 
D) rehearsing. 
A) using jargon. 
B) using semantics. 
C) biased. 
D) rehearsing.

Question 12

Which of the following is an aspect of crucial conversations?

Accepted Answer

A) Crucial conversations are ones where opinions vary and emotions run strong. 
B) High-stakes conversations require less planning because they should be true to your emotions. 
C) Communications experts suggest using "but" not "and" in crucial conversations. 
D) Crucial conversations require rigid communication styles so they don't get off track. 
A) Crucial conversations are ones where opinions vary and emotions run strong. 
B) High-stakes conversations require less planning because they should be true to your emotions. 
C) Communications experts suggest using "but" not "and" in crucial conversations. 
D) Crucial conversations require rigid communication styles so they don't get off track.

Question 13

Which of the following terms is an example of biased language?

Accepted Answer

A) salesman 
B) cleaner 
C) nurse 
D) engineer 
A) salesman 
B) cleaner 
C) nurse 
D) engineer

Question 14

In the communication process,noise is found only in the external environment of the communication situation.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following statements about communication barriers is correct?

Accepted Answer

A) Speaking to your audience is an example of jargon. 
B) A receiver who is emotionally upset still clearly receives communication from the sender. 
C) There are very few words that inflame or insult people. 
D) Selective perception is a time saver,but it can lead to mistakes. 
A) Speaking to your audience is an example of jargon. 
B) A receiver who is emotionally upset still clearly receives communication from the sender. 
C) There are very few words that inflame or insult people. 
D) Selective perception is a time saver,but it can lead to mistakes.

Question 16

To resolve the issue of biased language,instead of calling an individual a businessman,you should call that individual a _______________.

Accepted Answer

The answer of To resolve the issue of biased language,instead...

Question 17

Written communication is the most often used form of communication in business.

Accepted Answer

A) True 
 B)False

Question 18

All of the following are rules for active listening EXCEPT:

Accepted Answer

A) find areas of agreement with the speaker. 
B) listen for feelings. 
C) note all cues. 
D) listen for message content. 
A) find areas of agreement with the speaker. 
B) listen for feelings. 
C) note all cues. 
D) listen for message content.

Question 19

Nancy is the human resource manager at Alba Company.She needs to lay off twenty employees who are all located at her facility.Which communication channel should she use to deliver the layoff information?

Accepted Answer

A) telephone conversation 
B) e-mail 
C) face-to-face conversation 
D) videoconferencing 
A) telephone conversation 
B) e-mail 
C) face-to-face conversation 
D) videoconferencing

Question 20

Communication fulfills three main functions within an organization including _____________,_________________,and ______________.

Accepted Answer

coordination,transmi

The sender in the communication process is totally responsible for successful,effective communication between the sender and receiver.

Active listening involves

At Edward Jones,advisors and investors communicate most frequently

A press release is intended to appear independent of its sender.

Which of the following pieces of advice is a tip to improve your listening habits?

Marcus wants a record of his communication and is not physically near the person to whom he is communicating.He knows it will take the recipient of his communication some time to understand the message conveyed.What communication channel should Marcus utilize?

Which of the following statements about filtering information is accurate?

What women tend to perceive as "passion" in communication,men tend to view as "too much emotion".

Which of the following statements regarding verbal and written communication is true?

A communication receiver who is preparing his comment or answer and not really listening to the sender is

Which of the following is an aspect of crucial conversations?

Which of the following terms is an example of biased language?

In the communication process,noise is found only in the external environment of the communication situation.

Which of the following statements about communication barriers is correct?

To resolve the issue of biased language,instead of calling an individual a businessman,you should call that individual a _______________.

Written communication is the most often used form of communication in business.

All of the following are rules for active listening EXCEPT:

Nancy is the human resource manager at Alba Company.She needs to lay off twenty employees who are all located at her facility.Which communication channel should she use to deliver the layoff information?

Communication fulfills three main functions within an organization including _____,_,and ______.

Organizational Behavior

Diversity in the Workplace

Understanding People at Work: Individual Differences and Perception

Individual Attitudes and Behaviors

Theories of Motivation

Designing a Motivating Work Environment

Managing Stress and Emotions

Managing Groups and Teams

Conflict and Negotiations

Making Decisions

Leading People Within Organizations

Power and Politics

Organizational Structure and Change

Organizational Culture

Filters

Exam 8: Communication

The sender in the communication process is totally responsible for successful,effective communication between the sender and receiver.

Active listening involves

At Edward Jones,advisors and investors communicate most frequently

A press release is intended to appear independent of its sender.

Which of the following pieces of advice is a tip to improve your listening habits?

Marcus wants a record of his communication and is not physically near the person to whom he is communicating.He knows it will take the recipient of his communication some time to understand the message conveyed.What communication channel should Marcus utilize?

Which of the following statements about filtering information is accurate?

What women tend to perceive as "passion" in communication,men tend to view as "too much emotion".

Which of the following statements regarding verbal and written communication is true?

A communication receiver who is preparing his comment or answer and not really listening to the sender is

Which of the following is an aspect of crucial conversations?

Which of the following terms is an example of biased language?

In the communication process,noise is found only in the external environment of the communication situation.

Which of the following statements about communication barriers is correct?

To resolve the issue of biased language,instead of calling an individual a businessman,you should call that individual a _______________.

Written communication is the most often used form of communication in business.

All of the following are rules for active listening EXCEPT:

Nancy is the human resource manager at Alba Company.She needs to lay off twenty employees who are all located at her facility.Which communication channel should she use to deliver the layoff information?

Communication fulfills three main functions within an organization including _____________,_________________,and ______________.

Organizational Behavior

Diversity in the Workplace

Understanding People at Work: Individual Differences and Perception

Individual Attitudes and Behaviors

Theories of Motivation

Designing a Motivating Work Environment

Managing Stress and Emotions

Managing Groups and Teams

Conflict and Negotiations

Making Decisions

Leading People Within Organizations

Power and Politics

Organizational Structure and Change

Organizational Culture

Filters

Communication fulfills three main functions within an organization including _____,_,and ______.