Question 1

According to research cited in the text,what was the primary reason that top-performing women resigned from their jobs?

Accepted Answer

A)  wanting more time with family 
B)  desiring additional compensation 
C)  lacking development options 
D)  failing to fit in with a company 
A)  wanting more time with family 
B)  desiring additional compensation 
C)  lacking development options 
D)  failing to fit in with a company

Question 2

Compensation designed to assist laid-off employees as they search for new employment is known as ________.

Accepted Answer

A)  COBRA 
B)  premium pay 
C)  severance pay 
D)  workers' compensation 
A)  COBRA 
B)  premium pay 
C)  severance pay 
D)  workers' compensation

Question 3

Which of the following is a complaint officer with access to top management who hears employee complaints,investigates,and recommends appropriate action?

Accepted Answer

A)  line manager 
B)  HR manager 
C)  ombudsperson 
D)  union steward 
A)  line manager 
B)  HR manager 
C)  ombudsperson 
D)  union steward

Question 4

Which term refers to the process of moving a worker to a lower level of duties and responsibilities with a reduction in pay?

Accepted Answer

A)  transfer 
B)  discipline 
C)  demotion 
D)  outplacement 
A)  transfer 
B)  discipline 
C)  demotion 
D)  outplacement

Question 5

when two parties agree to participate in mediation,approximately ________ of the cases are settled.

Accepted Answer

A)  35% 
B)  55% 
C)  75% 
D)  96% 
A)  35% 
B)  55% 
C)  75% 
D)  96%

Question 6

How would a manager use the progressive disciplinary action approach? How would the use of this approach prevent employees from being surprised if they are terminated?

Accepted Answer

Progressive disciplinary action is inten

Question 7

External employee relations comprise the human resource management activities associated with the movement of employees within the organization.

Accepted Answer

A) True 
 B)False

Question 8

Arbitration is a procedure whereby the employee and the company agree ahead of time that any problems will be addressed by an agreed-upon means.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is most likely a negative outcome of downsizing?

Accepted Answer

A)  loss of corporate culture 
B)  outsourcing of technical jobs 
C)  elimination of senior positions 
D)  less work for remaining employees 
A)  loss of corporate culture 
B)  outsourcing of technical jobs 
C)  elimination of senior positions 
D)  less work for remaining employees

Question 10

Which of the following is a method of revealing the real reasons employees leave their jobs?

Accepted Answer

A)  qualitative evaluation 
B)  performance appraisal 
C)  selection interview 
D)  exit interview 
A)  qualitative evaluation 
B)  performance appraisal 
C)  selection interview 
D)  exit interview

Question 11

What is the most severe penalty an organization can give to an employee?

Accepted Answer

A)  suspension 
B)  transfer 
C)  termination 
D)  demotion 
A)  suspension 
B)  transfer 
C)  termination 
D)  demotion

Question 12

Effective disciplinary action addresses the employee's wrongful behavior,not the employee as a person.

Accepted Answer

A) True 
 B)False

Question 13

An ombudsperson listens to employee complaints and recommends appropriate action in an attempt to defuse internal problems.

Accepted Answer

A) True 
 B)False

Question 14

The courts have used ethical considerations to make certain exceptions to the doctrine of at-will-employment.

Accepted Answer

A) True 
 B)False

Question 15

The progressive disciplinary action model was developed in response to the National Labor Relations Act of 1935.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is NOT a question that would likely be asked when a manager uses progressive disciplinary action?

Accepted Answer

A)  Does this violation warrant more than a written warning? 
B)  Does this violation warrant more than an oral warning? 
C)  Does this violation warrant disciplinary action? 
D)  Does this violation warrant termination? 
A)  Does this violation warrant more than a written warning? 
B)  Does this violation warrant more than an oral warning? 
C)  Does this violation warrant disciplinary action? 
D)  Does this violation warrant termination?

Question 17

What is the primary purpose of downsizing?

Accepted Answer

A)  hiring new employees 
B)  meeting EEOC requirements 
C)  changing the corporate philosophy 
D)  improving organizational performance 
A)  hiring new employees 
B)  meeting EEOC requirements 
C)  changing the corporate philosophy 
D)  improving organizational performance

Question 18

What is the primary goal of distributing attitude surveys?

Accepted Answer

A)  enhancing employee morale 
B)  improving management practices 
C)  implementing compensation changes 
D)  preparing for employee resignations 
A)  enhancing employee morale 
B)  improving management practices 
C)  implementing compensation changes 
D)  preparing for employee resignations

Question 19

Implied contracts can be formed through an employer's representation of ________.

Accepted Answer

A)  continued employment in writing or through oral statements 
B)  fair selection process 
C)  fair performance appraisal 
D)  fair compensation 
A)  continued employment in writing or through oral statements 
B)  fair selection process 
C)  fair performance appraisal 
D)  fair compensation

Question 20

Which of the following is NOT an activity included in internal employee relations?

Accepted Answer

A)  promotion 
B)  transfer 
C)  demotion 
D)  selection 
A)  promotion 
B)  transfer 
C)  demotion 
D)  selection

According to research cited in the text,what was the primary reason that top-performing women resigned from their jobs?

Compensation designed to assist laid-off employees as they search for new employment is known as ________.

Which of the following is a complaint officer with access to top management who hears employee complaints,investigates,and recommends appropriate action?

Which term refers to the process of moving a worker to a lower level of duties and responsibilities with a reduction in pay?

when two parties agree to participate in mediation,approximately ________ of the cases are settled.

How would a manager use the progressive disciplinary action approach? How would the use of this approach prevent employees from being surprised if they are terminated?

External employee relations comprise the human resource management activities associated with the movement of employees within the organization.

Arbitration is a procedure whereby the employee and the company agree ahead of time that any problems will be addressed by an agreed-upon means.

Which of the following is most likely a negative outcome of downsizing?

Which of the following is a method of revealing the real reasons employees leave their jobs?

What is the most severe penalty an organization can give to an employee?

Effective disciplinary action addresses the employee's wrongful behavior,not the employee as a person.

An ombudsperson listens to employee complaints and recommends appropriate action in an attempt to defuse internal problems.

The courts have used ethical considerations to make certain exceptions to the doctrine of at-will-employment.

The progressive disciplinary action model was developed in response to the National Labor Relations Act of 1935.

Which of the following is NOT a question that would likely be asked when a manager uses progressive disciplinary action?

What is the primary purpose of downsizing?

What is the primary goal of distributing attitude surveys?

Implied contracts can be formed through an employer's representation of ________.

Which of the following is NOT an activity included in internal employee relations?

Human Resource Management: An Overview

Business Ethics and Corporate Social Responsibility

Equal Employment Opportunity, Affirmative Action, and Workforce Diversity

Strategic Planning, Human Resource Planning, and Job Analysis

Recruitment

Selection

Performance Management and Appraisal

Training and Development

Direct Financial Compensation Core Compensation:

Indirect Financial Compensation Employee Benefits:

Labor Unions and Collective Bargaining

Employee Safety, Health, and Wellness

Global Human Resource Management

Filters

Exam 12: Internal Employee Relations

According to research cited in the text,what was the primary reason that top-performing women resigned from their jobs?

Compensation designed to assist laid-off employees as they search for new employment is known as ________.

Which of the following is a complaint officer with access to top management who hears employee complaints,investigates,and recommends appropriate action?

Which term refers to the process of moving a worker to a lower level of duties and responsibilities with a reduction in pay?

when two parties agree to participate in mediation,approximately ________ of the cases are settled.

How would a manager use the progressive disciplinary action approach? How would the use of this approach prevent employees from being surprised if they are terminated?

External employee relations comprise the human resource management activities associated with the movement of employees within the organization.

Arbitration is a procedure whereby the employee and the company agree ahead of time that any problems will be addressed by an agreed-upon means.

Which of the following is most likely a negative outcome of downsizing?

Which of the following is a method of revealing the real reasons employees leave their jobs?

What is the most severe penalty an organization can give to an employee?

Effective disciplinary action addresses the employee's wrongful behavior,not the employee as a person.

An ombudsperson listens to employee complaints and recommends appropriate action in an attempt to defuse internal problems.

The courts have used ethical considerations to make certain exceptions to the doctrine of at-will-employment.

The progressive disciplinary action model was developed in response to the National Labor Relations Act of 1935.

Which of the following is NOT a question that would likely be asked when a manager uses progressive disciplinary action?

What is the primary purpose of downsizing?

What is the primary goal of distributing attitude surveys?

Implied contracts can be formed through an employer's representation of ________.

Which of the following is NOT an activity included in internal employee relations?

Human Resource Management: An Overview

Business Ethics and Corporate Social Responsibility

Equal Employment Opportunity, Affirmative Action, and Workforce Diversity

Strategic Planning, Human Resource Planning, and Job Analysis

Recruitment

Selection

Performance Management and Appraisal

Training and Development

Direct Financial Compensation Core Compensation:

Indirect Financial Compensation Employee Benefits:

Labor Unions and Collective Bargaining

Employee Safety, Health, and Wellness

Global Human Resource Management

Filters