Question 1

In practice, ethical decisions are clear cut and easy to make.

Accepted Answer

A) True 
 B)False

Question 2

First-line managers need to be directly involved in the day-to-day details of their firms.

Accepted Answer

A) True 
 B)False

Question 3

Nearly a week before Hurricane Katrina reached New Orleans, Home Depot began moving trucks and supplies into position, as specified in the company's ______ plan.

Accepted Answer

A)  tactical 
B)  strategic 
C)  operational 
D)  contingency 
A)  tactical 
B)  strategic 
C)  operational 
D)  contingency

Question 4

Autocratic is a leadership style that adjusts in accordance with the situation.

Accepted Answer

A) True 
 B)False

Question 5

Empowerment is an important part of democratic leadership.

Accepted Answer

A) True 
 B)False

Question 6

In a line organization, the staff manager has direct control over functions like production and marketing.

Accepted Answer

A) True 
 B)False

Question 7

Compare the four types of organizational structures.

Accepted Answer

The line organization establishes a dire

Question 8

Which managers typically implement a strategy?

Accepted Answer

A)  middle managers 
B)  top managers 
C)  executive 
D)  senior 
A)  middle managers 
B)  top managers 
C)  executive 
D)  senior

Question 9

When John sets deadlines for an upcoming project, he is using ______ planning.

Accepted Answer

A)  operational 
B)  tactical 
C)  strategic 
D)  contingency 
A)  operational 
B)  tactical 
C)  strategic 
D)  contingency

Question 10

Complete the following using the terms listed below.
-People who make decisions on their own without consulting subordinates are _____.

Accepted Answer

A) corporate culture 
B) top management 
C) line organization 
D) management 
E) departmentalization
F)organization
G)delegation
H)matrix
I)span of management
J). controlling
K)decentralization
L)chain of command
M)SWOT analysis
N)contingency planning
O). nonprogrammed decision
P). autocratic leaders
Q). human skills
R). mission statement
S). competitive differentiation
T). empowerment 
A) corporate culture 
B) top management 
C) line organization 
D) management 
E) departmentalization
F)organization
G)delegation
H)matrix
I)span of management
J). controlling
K)decentralization
L)chain of command
M)SWOT analysis
N)contingency planning
O). nonprogrammed decision
P). autocratic leaders
Q). human skills
R). mission statement
S). competitive differentiation
T). empowerment

Question 11

Ramon's job is to establish performance standards, monitor actual performance, and compare actual performance to the standards. Ramon is engaged in the ______ managerial function.

Accepted Answer

A)  organizing 
B)  directing 
C)  controlling 
D)  planning 
A)  organizing 
B)  directing 
C)  controlling 
D)  planning

Question 12

Danielle runs a restaurant and gives her employees the authority to make on-the-spot decisions to improve customer satisfaction. Danielle is empowering her employees.

Accepted Answer

A) True 
 B)False

Question 13

Leadership involves the use of power.

Accepted Answer

A) True 
 B)False

Question 14

A(n) ______ can help clarify the structure of a firm.

Accepted Answer

A)  chain of command 
B)  span of management 
C)  contingency plan 
D)  mission statement 
A)  chain of command 
B)  span of management 
C)  contingency plan 
D)  mission statement

Question 15

Complete the following using the terms listed below.
-A(n) ______ is a structured grouping of people working together to achieve common goals.

Accepted Answer

A) corporate culture 
B) top management 
C) line organization 
D) management 
E) departmentalization
F)organization
G)delegation
H)matrix
I)span of management
J). controlling
K)decentralization
L)chain of command
M)SWOT analysis
N)contingency planning
O). nonprogrammed decision
P). autocratic leaders
Q). human skills
R). mission statement
S). competitive differentiation
T). empowerment 
A) corporate culture 
B) top management 
C) line organization 
D) management 
E) departmentalization
F)organization
G)delegation
H)matrix
I)span of management
J). controlling
K)decentralization
L)chain of command
M)SWOT analysis
N)contingency planning
O). nonprogrammed decision
P). autocratic leaders
Q). human skills
R). mission statement
S). competitive differentiation
T). empowerment

Question 16

Mission statements are generally no longer than one or two sentences.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following decisions was NOT directly the result of a company's strategic planning?

Accepted Answer

A)  AOL's decision to merge with Time Warner 
B)  Pepsi's decision to sell its fast-food restaurants and focus on soda and snack foods 
C)  the decision by Amazon.com to expand its product offerings beyond books and music 
D)  Jet Blue Airlines' decision to add service to Oakland, California 
A)  AOL's decision to merge with Time Warner 
B)  Pepsi's decision to sell its fast-food restaurants and focus on soda and snack foods 
C)  the decision by Amazon.com to expand its product offerings beyond books and music 
D)  Jet Blue Airlines' decision to add service to Oakland, California

Question 18

Middle managers develop detailed plans and procedures to implement the firm's strategic plans.

Accepted Answer

A) True 
 B)False

Question 19

The process of dividing work activities into units is known as ______.

Accepted Answer

A)  organizational management 
B)  programming structure 
C)  streamline management 
D)  departmentalization 
A)  organizational management 
B)  programming structure 
C)  streamline management 
D)  departmentalization

Question 20

When Carla instructs new employees on handling customer complaints, she motivates them to respond with patience and a positive attitude. Carla has effective ______ skills.

Accepted Answer

A)  conceptual 
B)  visionary 
C)  intuitive 
D)  human 
A)  conceptual 
B)  visionary 
C)  intuitive 
D)  human

In practice, ethical decisions are clear cut and easy to make.

First-line managers need to be directly involved in the day-to-day details of their firms.

Nearly a week before Hurricane Katrina reached New Orleans, Home Depot began moving trucks and supplies into position, as specified in the company's ______ plan.

Autocratic is a leadership style that adjusts in accordance with the situation.

Empowerment is an important part of democratic leadership.

In a line organization, the staff manager has direct control over functions like production and marketing.

Compare the four types of organizational structures.

Which managers typically implement a strategy?

When John sets deadlines for an upcoming project, he is using ______ planning.

Complete the following using the terms listed below. -People who make decisions on their own without consulting subordinates are _____.

Ramon's job is to establish performance standards, monitor actual performance, and compare actual performance to the standards. Ramon is engaged in the ______ managerial function.

Danielle runs a restaurant and gives her employees the authority to make on-the-spot decisions to improve customer satisfaction. Danielle is empowering her employees.

Leadership involves the use of power.

A(n) ______ can help clarify the structure of a firm.

Complete the following using the terms listed below. -A(n) ______ is a structured grouping of people working together to achieve common goals.

Mission statements are generally no longer than one or two sentences.

Which of the following decisions was NOT directly the result of a company's strategic planning?

Middle managers develop detailed plans and procedures to implement the firm's strategic plans.

The process of dividing work activities into units is known as ______.

When Carla instructs new employees on handling customer complaints, she motivates them to respond with patience and a positive attitude. Carla has effective ______ skills.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Human Resource Management: From Recruitment to Labour Relations

Top Performance Through Empowerment, Teamwork, and Communication

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters

Exam 7: Management, Leadership, and the Internal Organization

In practice, ethical decisions are clear cut and easy to make.

First-line managers need to be directly involved in the day-to-day details of their firms.

Nearly a week before Hurricane Katrina reached New Orleans, Home Depot began moving trucks and supplies into position, as specified in the company's ______ plan.

Autocratic is a leadership style that adjusts in accordance with the situation.

Empowerment is an important part of democratic leadership.

In a line organization, the staff manager has direct control over functions like production and marketing.

Compare the four types of organizational structures.

Which managers typically implement a strategy?

When John sets deadlines for an upcoming project, he is using ______ planning.

Complete the following using the terms listed below. -People who make decisions on their own without consulting subordinates are _____.

Ramon's job is to establish performance standards, monitor actual performance, and compare actual performance to the standards. Ramon is engaged in the ______ managerial function.

Danielle runs a restaurant and gives her employees the authority to make on-the-spot decisions to improve customer satisfaction. Danielle is empowering her employees.

Leadership involves the use of power.

A(n) ______ can help clarify the structure of a firm.

Complete the following using the terms listed below. -A(n) ______ is a structured grouping of people working together to achieve common goals.

Mission statements are generally no longer than one or two sentences.

Which of the following decisions was NOT directly the result of a company's strategic planning?

Middle managers develop detailed plans and procedures to implement the firm's strategic plans.

The process of dividing work activities into units is known as ______.

When Carla instructs new employees on handling customer complaints, she motivates them to respond with patience and a positive attitude. Carla has effective ______ skills.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Human Resource Management: From Recruitment to Labour Relations

Top Performance Through Empowerment, Teamwork, and Communication

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters