Question 1

Departmentalization is the process of dividing work activities into units within the organization.

Accepted Answer

A) True 
 B)False

Question 2

As someone moves up the managerial hierarchy, which skills become relatively more important?

Accepted Answer

A)  technical skills 
B)  human skills 
C)  conceptual skills 
D)  supervisory skills 
A)  technical skills 
B)  human skills 
C)  conceptual skills 
D)  supervisory skills

Question 3

By using a(n) ______, Starbucks addressed the threat of fluctuating consumer trends by offering a variety of beverages and merchandise beyond coffee.

Accepted Answer

A)  mission statement 
B)  contingency plan 
C)  matrix 
D)  SWOT analysis 
A)  mission statement 
B)  contingency plan 
C)  matrix 
D)  SWOT analysis

Question 4

Which of the following job titles is an example of a staff position?

Accepted Answer

A)  Director of Engineering 
B)  Chief Executive Officer 
C)  Production Vice-President 
D)  Director of Marketing 
A)  Director of Engineering 
B)  Chief Executive Officer 
C)  Production Vice-President 
D)  Director of Marketing

Question 5

______ is a perception of marketplace needs and the methods an organization can use to satisfy them.

Accepted Answer

A)  Vision 
B)  Strategic planning 
C)  Strategic management 
D)  The organizing function 
A)  Vision 
B)  Strategic planning 
C)  Strategic management 
D)  The organizing function

Question 6

The first step in the decision-making process is

Accepted Answer

A)  develop alternative courses of action. 
B)  evaluate alternatives. 
C)  recognize the problem or opportunity. 
D)  select and implement chosen alternative. 
A)  develop alternative courses of action. 
B)  evaluate alternatives. 
C)  recognize the problem or opportunity. 
D)  select and implement chosen alternative.

Question 7

When Capital One Financial utilized its extensive database to customize its credit card operation, the company was in the ______ phase of planning.

Accepted Answer

A)  monitoring 
B)  implementation 
C)  decision making 
D)  vision 
A)  monitoring 
B)  implementation 
C)  decision making 
D)  vision

Question 8

In a company with a strong corporate culture, everyone knows and supports the same principles, beliefs, and values.

Accepted Answer

A) True 
 B)False

Question 9

One disadvantage of a matrix organization is that employees may be confused and frustrated in reporting to two bosses.

Accepted Answer

A) True 
 B)False

Question 10

McDonald's has decided to add a pork sandwich to its menu. This is an example of a ______.

Accepted Answer

A)  contingency plan 
B)  line organization 
C)  nonprogrammed decision 
D)  programmed decision 
A)  contingency plan 
B)  line organization 
C)  nonprogrammed decision 
D)  programmed decision

Question 11

Team leaders and section chiefs are typically part of middle management.

Accepted Answer

A) True 
 B)False

Question 12

Which type of departmentalization organizes work units according to business functions?

Accepted Answer

A)  product 
B)  function 
C)  geography 
D)  process 
A)  product 
B)  function 
C)  geography 
D)  process

Question 13

Which type of planning determines the primary objectives of an organization, and then acts and allocates resources to achieve those objectives?

Accepted Answer

A)  tactical planning 
B)  strategic planning 
C)  contingency planning 
D)  operational planning 
A)  tactical planning 
B)  strategic planning 
C)  contingency planning 
D)  operational planning

Question 14

The basic purpose of directing is to evaluate the success of the planning function.

Accepted Answer

A) True 
 B)False

Question 15

Other than improving employee morale, corporate culture has little impact on a company's success.

Accepted Answer

A) True 
 B)False

Question 16

Complete the following using the terms listed below.
-The number of subordinates a manager supervises is referred to as the ______.

Accepted Answer

A) corporate culture 
B) top management 
C) line organization 
D) management 
E) departmentalization
F)organization
G)delegation
H)matrix
I)span of management
J). controlling
K)decentralization
L)chain of command
M)SWOT analysis
N)contingency planning
O). nonprogrammed decision
P). autocratic leaders
Q). human skills
R). mission statement
S). competitive differentiation
T). empowerment 
A) corporate culture 
B) top management 
C) line organization 
D) management 
E) departmentalization
F)organization
G)delegation
H)matrix
I)span of management
J). controlling
K)decentralization
L)chain of command
M)SWOT analysis
N)contingency planning
O). nonprogrammed decision
P). autocratic leaders
Q). human skills
R). mission statement
S). competitive differentiation
T). empowerment

Question 17

ABC Corp. has established a discount schedule for large-volume clients. This ______ will allow managers to devote more time to complex issues.

Accepted Answer

A)  increased sales volume 
B)  nonprogrammed decision 
C)  increased profit margin 
D)  programmed decision 
A)  increased sales volume 
B)  nonprogrammed decision 
C)  increased profit margin 
D)  programmed decision

Question 18

An auto parts store establishes a policy requiring that customer service representatives respond to website emails within three business days. This policy is a result of the company's operational planning.

Accepted Answer

A) True 
 B)False

Question 19

Free-rein leaders believe that employees and managers should make decisions together.

Accepted Answer

A) True 
 B)False

Question 20

Distinguish among autocratic, democratic, and free-rein leadership.

Accepted Answer

Autocratic leaders make decisions on the

Departmentalization is the process of dividing work activities into units within the organization.

As someone moves up the managerial hierarchy, which skills become relatively more important?

By using a(n) ______, Starbucks addressed the threat of fluctuating consumer trends by offering a variety of beverages and merchandise beyond coffee.

Which of the following job titles is an example of a staff position?

______ is a perception of marketplace needs and the methods an organization can use to satisfy them.

The first step in the decision-making process is

When Capital One Financial utilized its extensive database to customize its credit card operation, the company was in the ______ phase of planning.

In a company with a strong corporate culture, everyone knows and supports the same principles, beliefs, and values.

One disadvantage of a matrix organization is that employees may be confused and frustrated in reporting to two bosses.

McDonald's has decided to add a pork sandwich to its menu. This is an example of a ______.

Team leaders and section chiefs are typically part of middle management.

Which type of departmentalization organizes work units according to business functions?

Which type of planning determines the primary objectives of an organization, and then acts and allocates resources to achieve those objectives?

The basic purpose of directing is to evaluate the success of the planning function.

Other than improving employee morale, corporate culture has little impact on a company's success.

Complete the following using the terms listed below. -The number of subordinates a manager supervises is referred to as the ______.

ABC Corp. has established a discount schedule for large-volume clients. This ______ will allow managers to devote more time to complex issues.

An auto parts store establishes a policy requiring that customer service representatives respond to website emails within three business days. This policy is a result of the company's operational planning.

Free-rein leaders believe that employees and managers should make decisions together.

Distinguish among autocratic, democratic, and free-rein leadership.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Human Resource Management: From Recruitment to Labour Relations

Top Performance Through Empowerment, Teamwork, and Communication

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters

Exam 7: Management, Leadership, and the Internal Organization

Departmentalization is the process of dividing work activities into units within the organization.

As someone moves up the managerial hierarchy, which skills become relatively more important?

By using a(n) ______, Starbucks addressed the threat of fluctuating consumer trends by offering a variety of beverages and merchandise beyond coffee.

Which of the following job titles is an example of a staff position?

______ is a perception of marketplace needs and the methods an organization can use to satisfy them.

The first step in the decision-making process is

When Capital One Financial utilized its extensive database to customize its credit card operation, the company was in the ______ phase of planning.

In a company with a strong corporate culture, everyone knows and supports the same principles, beliefs, and values.

One disadvantage of a matrix organization is that employees may be confused and frustrated in reporting to two bosses.

McDonald's has decided to add a pork sandwich to its menu. This is an example of a ______.

Team leaders and section chiefs are typically part of middle management.

Which type of departmentalization organizes work units according to business functions?

Which type of planning determines the primary objectives of an organization, and then acts and allocates resources to achieve those objectives?

The basic purpose of directing is to evaluate the success of the planning function.

Other than improving employee morale, corporate culture has little impact on a company's success.

Complete the following using the terms listed below. -The number of subordinates a manager supervises is referred to as the ______.

ABC Corp. has established a discount schedule for large-volume clients. This ______ will allow managers to devote more time to complex issues.

An auto parts store establishes a policy requiring that customer service representatives respond to website emails within three business days. This policy is a result of the company's operational planning.

Free-rein leaders believe that employees and managers should make decisions together.

Distinguish among autocratic, democratic, and free-rein leadership.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Human Resource Management: From Recruitment to Labour Relations

Top Performance Through Empowerment, Teamwork, and Communication

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters