Question 1

By implementing a needed flight schedule between Toronto and Chicago, Porter Airlines was using ______ planning to complete its goals.

Accepted Answer

A)  contingency 
B)  strategic 
C)  operational 
D)  tactical 
A)  contingency 
B)  strategic 
C)  operational 
D)  tactical

Question 2

In a committee organization, the ultimate responsibility is still held by one individual.

Accepted Answer

A) True 
 B)False

Question 3

First-line managers have a ______ span of control than top-level managers.

Accepted Answer

A)  more narrow 
B)  wider 
C)  depends on the organization 
D)  cannot determine with this information 
A)  more narrow 
B)  wider 
C)  depends on the organization 
D)  cannot determine with this information

Question 4

Complete the following using the terms listed below.
-______, or project management, links employees from different parts of the organization to work together on specific projects.

Accepted Answer

A) corporate culture 
B) top management 
C) line organization 
D) management 
E) departmentalization
F)organization
G)delegation
H)matrix
I)span of management
J). controlling
K)decentralization
L)chain of command
M)SWOT analysis
N)contingency planning
O). nonprogrammed decision
P). autocratic leaders
Q). human skills
R). mission statement
S). competitive differentiation
T). empowerment 
A) corporate culture 
B) top management 
C) line organization 
D) management 
E) departmentalization
F)organization
G)delegation
H)matrix
I)span of management
J). controlling
K)decentralization
L)chain of command
M)SWOT analysis
N)contingency planning
O). nonprogrammed decision
P). autocratic leaders
Q). human skills
R). mission statement
S). competitive differentiation
T). empowerment

Question 5

The quality control team at a steel company recently implemented a strategy to reduce product defects. What is its next step?

Accepted Answer

A)  Assess the outcome of the decision. 
B)  Develop a potential course of action. 
C)  Recognize a problem or opportunity. 
D)  Evaluate the alternatives. 
A)  Assess the outcome of the decision. 
B)  Develop a potential course of action. 
C)  Recognize a problem or opportunity. 
D)  Evaluate the alternatives.

Question 6

CEOs spend most of their time on operational planning.

Accepted Answer

A) True 
 B)False

Question 7

What is the first step in the strategic planning process?

Accepted Answer

A)  Create a mission statement. 
B)  Monitor and adapt plans. 
C)  Assess competitive position. 
D)  Develop strategies for reaching objectives. 
A)  Create a mission statement. 
B)  Monitor and adapt plans. 
C)  Assess competitive position. 
D)  Develop strategies for reaching objectives.

Question 8

______ planning involves implementing activities specified by strategic plans.

Accepted Answer

A)  Financial 
B)  Operational 
C)  Contingency 
D)  Tactical 
A)  Financial 
B)  Operational 
C)  Contingency 
D)  Tactical

Question 9

A willingness to experiment is usually too risky for effective leadership.

Accepted Answer

A) True 
 B)False

Question 10

The corporate culture of an organization is influenced by the leadership styles of its managers.

Accepted Answer

A) True 
 B)False

Question 11

Sometimes taking an ethical stand can cost a company lost revenues.

Accepted Answer

A) True 
 B)False

Question 12

Luis is CEO of a new company that makes hand-held computers. He is trying to decide between using the Windows Mobile operating system and the Palm operating system. Luis is ______.

Accepted Answer

A)  creating a vision 
B)  developing a mission statement 
C)  making a nonprogrammed decision 
D)  making a programmed decision 
A)  creating a vision 
B)  developing a mission statement 
C)  making a nonprogrammed decision 
D)  making a programmed decision

Question 13

Describe competitive differentiation. Provide possible examples of competitive differentiation.

Accepted Answer

Competitive differentiation is the uniqu

Question 14

A company's vision should be focused and rigid so the company is NOT in danger of straying from its path to success.

Accepted Answer

A) True 
 B)False

Question 15

Jackie is a manager who spends most of her time in day-to-day decisions assigning non-managerial employees to specific jobs. Jackie is considered a ______ manager.

Accepted Answer

A)  staff 
B)  supervisory 
C)  mid-level 
D)  technical 
A)  staff 
B)  supervisory 
C)  mid-level 
D)  technical

Question 16

______ planning guides the current and near-term activities required to implement overall strategies.

Accepted Answer

A)  Tactical 
B)  Strategic 
C)  Contingency 
D)  Operational 
A)  Tactical 
B)  Strategic 
C)  Contingency 
D)  Operational

Question 17

Tate, president of Progressive Graphics, is highly respected for his ability to analyze and interpret trends in the rapidly changing graphics industry. Tate has effective ______ skills.

Accepted Answer

A)  human relations 
B)  technical 
C)  conceptual 
D)  supervisory 
A)  human relations 
B)  technical 
C)  conceptual 
D)  supervisory

Question 18

A local bookstore uses an organizational structure in which authority and responsibility are jointly held by the entire group rather than by a single manager. This company is using a ______ organizational structure.

Accepted Answer

A)  functional 
B)  matrix 
C)  committee 
D)  line-and-staff 
A)  functional 
B)  matrix 
C)  committee 
D)  line-and-staff

Question 19

List the steps involved in the decision-making process.

Accepted Answer

The decision-making process begins with

Question 20

Managers at Google encourage employees to make most of their own decisions. This is an example of free-rein leadership.

Accepted Answer

A) True 
 B)False

By implementing a needed flight schedule between Toronto and Chicago, Porter Airlines was using ______ planning to complete its goals.

In a committee organization, the ultimate responsibility is still held by one individual.

First-line managers have a ______ span of control than top-level managers.

Complete the following using the terms listed below. -______, or project management, links employees from different parts of the organization to work together on specific projects.

The quality control team at a steel company recently implemented a strategy to reduce product defects. What is its next step?

CEOs spend most of their time on operational planning.

What is the first step in the strategic planning process?

______ planning involves implementing activities specified by strategic plans.

A willingness to experiment is usually too risky for effective leadership.

The corporate culture of an organization is influenced by the leadership styles of its managers.

Sometimes taking an ethical stand can cost a company lost revenues.

Luis is CEO of a new company that makes hand-held computers. He is trying to decide between using the Windows Mobile operating system and the Palm operating system. Luis is ______.

Describe competitive differentiation. Provide possible examples of competitive differentiation.

A company's vision should be focused and rigid so the company is NOT in danger of straying from its path to success.

Jackie is a manager who spends most of her time in day-to-day decisions assigning non-managerial employees to specific jobs. Jackie is considered a ______ manager.

______ planning guides the current and near-term activities required to implement overall strategies.

Tate, president of Progressive Graphics, is highly respected for his ability to analyze and interpret trends in the rapidly changing graphics industry. Tate has effective ______ skills.

A local bookstore uses an organizational structure in which authority and responsibility are jointly held by the entire group rather than by a single manager. This company is using a ______ organizational structure.

List the steps involved in the decision-making process.

Managers at Google encourage employees to make most of their own decisions. This is an example of free-rein leadership.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Human Resource Management: From Recruitment to Labour Relations

Top Performance Through Empowerment, Teamwork, and Communication

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters

Exam 7: Management, Leadership, and the Internal Organization

By implementing a needed flight schedule between Toronto and Chicago, Porter Airlines was using ______ planning to complete its goals.

In a committee organization, the ultimate responsibility is still held by one individual.

First-line managers have a ______ span of control than top-level managers.

Complete the following using the terms listed below. -______, or project management, links employees from different parts of the organization to work together on specific projects.

The quality control team at a steel company recently implemented a strategy to reduce product defects. What is its next step?

CEOs spend most of their time on operational planning.

What is the first step in the strategic planning process?

______ planning involves implementing activities specified by strategic plans.

A willingness to experiment is usually too risky for effective leadership.

The corporate culture of an organization is influenced by the leadership styles of its managers.

Sometimes taking an ethical stand can cost a company lost revenues.

Luis is CEO of a new company that makes hand-held computers. He is trying to decide between using the Windows Mobile operating system and the Palm operating system. Luis is ______.

Describe competitive differentiation. Provide possible examples of competitive differentiation.

A company's vision should be focused and rigid so the company is NOT in danger of straying from its path to success.

Jackie is a manager who spends most of her time in day-to-day decisions assigning non-managerial employees to specific jobs. Jackie is considered a ______ manager.

______ planning guides the current and near-term activities required to implement overall strategies.

Tate, president of Progressive Graphics, is highly respected for his ability to analyze and interpret trends in the rapidly changing graphics industry. Tate has effective ______ skills.

A local bookstore uses an organizational structure in which authority and responsibility are jointly held by the entire group rather than by a single manager. This company is using a ______ organizational structure.

List the steps involved in the decision-making process.

Managers at Google encourage employees to make most of their own decisions. This is an example of free-rein leadership.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Human Resource Management: From Recruitment to Labour Relations

Top Performance Through Empowerment, Teamwork, and Communication

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters