Question 1

Malita's company has evolved from a line structure to a line-and-staff structure. The production department would be classified as ______.

Accepted Answer

A)  staff 
B)  line 
C)  decentralized 
D)  matrix 
A)  staff 
B)  line 
C)  decentralized 
D)  matrix

Question 2

Describe contingency planning and its two components.

Accepted Answer

Contingency planning is preparing for un

Question 3

All of the following require nonprogrammed decisions EXCEPT ______.

Accepted Answer

A)  complex problems 
B)  unique problems 
C)  recurring problems 
D)  situations that have not occurred before 
A)  complex problems 
B)  unique problems 
C)  recurring problems 
D)  situations that have not occurred before

Question 4

The first step in the decision-making process is recognition of a problem or opportunity.

Accepted Answer

A) True 
 B)False

Question 5

Complete the following using the terms listed below.
-______ includes positions such as CEO and CFO; devotes most of their time developing long-range plans.

Accepted Answer

A) corporate culture 
B) top management 
C) line organization 
D) management 
E) departmentalization
F)organization
G)delegation
H)matrix
I)span of management
J). controlling
K)decentralization
L)chain of command
M)SWOT analysis
N)contingency planning
O). nonprogrammed decision
P). autocratic leaders
Q). human skills
R). mission statement
S). competitive differentiation
T). empowerment 
A) corporate culture 
B) top management 
C) line organization 
D) management 
E) departmentalization
F)organization
G)delegation
H)matrix
I)span of management
J). controlling
K)decentralization
L)chain of command
M)SWOT analysis
N)contingency planning
O). nonprogrammed decision
P). autocratic leaders
Q). human skills
R). mission statement
S). competitive differentiation
T). empowerment

Question 6

Corporate culture often changes to meet new demands in the business environment.

Accepted Answer

A) True 
 B)False

Question 7

Rosetta classifies and divides work into manageable units by determining the specific tasks necessary to introduce a new product. Rosetta is involved in the ______ managerial function.

Accepted Answer

A)  planning 
B)  organizing 
C)  directing 
D)  controlling 
A)  planning 
B)  organizing 
C)  directing 
D)  controlling

Question 8

Chau-Lee is the owner-manager of a 24-hour convenience store. When he first opened the business, he employed only four people, and it was easy to manage the store through informal means. The store experienced rapid growth and is now a six-unit chain. Chau-Lee is now trying to manage 30 employees and coordinate operations in the same manner as when he first opened the business. He is frustrated and feels that his business is "out of control." What Chau-Lee needs is ______.

Accepted Answer

A)  fewer stores 
B)  more employees 
C)  a formal organization structure 
D)  an updated inventory system 
A)  fewer stores 
B)  more employees 
C)  a formal organization structure 
D)  an updated inventory system

Question 9

Heather is faced with making a decision about where to locate a store. She has researched the advantages and disadvantages of a downtown location, a mall location, and a suburban location in a strip mall. What should Heather do now?

Accepted Answer

A)  Follow up on the effectiveness of the decision. 
B)  Develop potential courses of action. 
C)  Delay making a decision. 
D)  Select and implement one of her choices. 
A)  Follow up on the effectiveness of the decision. 
B)  Develop potential courses of action. 
C)  Delay making a decision. 
D)  Select and implement one of her choices.

Question 10

Organizing lays the groundwork for all management functions.

Accepted Answer

A) True 
 B)False

Question 11

The first step in the organizing process is to group work activities in a logical pattern or structure.

Accepted Answer

A) True 
 B)False

Question 12

How does strategic planning differ from tactical planning? Give an example of each type of planning.

Accepted Answer

Strategic planning is the most far-reach

Question 13

Marcus believes in empowering the employees in his department. Most likely, Marcus is a(n) ______ leader.

Accepted Answer

A)  autocratic 
B)  independent 
C)  task-oriented 
D)  democratic 
A)  autocratic 
B)  independent 
C)  task-oriented 
D)  democratic

Question 14

Differentiate among the three levels of management and their corresponding responsibilities.

Accepted Answer

The management pyramid is made up of thr

Question 15

In an organization with a strong culture, ______.

Accepted Answer

A)  the management is usually autocratic 
B)  everyone knows and supports the same objectives 
C)  the use of rituals is nonexistent 
D)  employees are encouraged to think and act independently 
A)  the management is usually autocratic 
B)  everyone knows and supports the same objectives 
C)  the use of rituals is nonexistent 
D)  employees are encouraged to think and act independently

Question 16

Complete the following using the terms listed below.
-An organization's system of principles, beliefs, and values is called _____.

Accepted Answer

A) corporate culture 
B) top management 
C) line organization 
D) management 
E) departmentalization
F)organization
G)delegation
H)matrix
I)span of management
J). controlling
K)decentralization
L)chain of command
M)SWOT analysis
N)contingency planning
O). nonprogrammed decision
P). autocratic leaders
Q). human skills
R). mission statement
S). competitive differentiation
T). empowerment 
A) corporate culture 
B) top management 
C) line organization 
D) management 
E) departmentalization
F)organization
G)delegation
H)matrix
I)span of management
J). controlling
K)decentralization
L)chain of command
M)SWOT analysis
N)contingency planning
O). nonprogrammed decision
P). autocratic leaders
Q). human skills
R). mission statement
S). competitive differentiation
T). empowerment

Question 17

Generally, which type of manager establishes the company's vision?

Accepted Answer

A)  supervisory managers 
B)  staff managers 
C)  middle managers 
D)  top management 
A)  supervisory managers 
B)  staff managers 
C)  middle managers 
D)  top management

Question 18

Kiki strongly believes that college students need credit counselling, so she begins a not-for-profit organization devoted to this need. Kiki is exhibiting ______.

Accepted Answer

A)  strategic planning 
B)  the organizing function of management 
C)  vision 
D)  strategic management 
A)  strategic planning 
B)  the organizing function of management 
C)  vision 
D)  strategic management

Question 19

Ian wonders what type of organizational structure is best suited for his company, a medium-sized manufacturing firm servicing the electronics industry. In addition to its normal product lines, the company occasionally produces special products that require the cooperation of a variety of personnel from many departments. What form of organizational structure is best suited for this operation?

Accepted Answer

A)  matrix organization 
B)  informal organization 
C)  functional organization 
D)  line organization 
A)  matrix organization 
B)  informal organization 
C)  functional organization 
D)  line organization

Question 20

First-line managers interact continuously with members of the work team. Therefore, they must possess effective ______ skills.

Accepted Answer

A)  conceptual 
B)  technical 
C)  visionary 
D)  human 
A)  conceptual 
B)  technical 
C)  visionary 
D)  human

Malita's company has evolved from a line structure to a line-and-staff structure. The production department would be classified as ______.

Describe contingency planning and its two components.

All of the following require nonprogrammed decisions EXCEPT ______.

The first step in the decision-making process is recognition of a problem or opportunity.

Complete the following using the terms listed below. -______ includes positions such as CEO and CFO; devotes most of their time developing long-range plans.

Corporate culture often changes to meet new demands in the business environment.

Rosetta classifies and divides work into manageable units by determining the specific tasks necessary to introduce a new product. Rosetta is involved in the ______ managerial function.

Heather is faced with making a decision about where to locate a store. She has researched the advantages and disadvantages of a downtown location, a mall location, and a suburban location in a strip mall. What should Heather do now?

Organizing lays the groundwork for all management functions.

The first step in the organizing process is to group work activities in a logical pattern or structure.

How does strategic planning differ from tactical planning? Give an example of each type of planning.

Marcus believes in empowering the employees in his department. Most likely, Marcus is a(n) ______ leader.

Differentiate among the three levels of management and their corresponding responsibilities.

In an organization with a strong culture, ______.

Complete the following using the terms listed below. -An organization's system of principles, beliefs, and values is called _____.

Generally, which type of manager establishes the company's vision?

Kiki strongly believes that college students need credit counselling, so she begins a not-for-profit organization devoted to this need. Kiki is exhibiting ______.

First-line managers interact continuously with members of the work team. Therefore, they must possess effective ______ skills.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Human Resource Management: From Recruitment to Labour Relations

Top Performance Through Empowerment, Teamwork, and Communication

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters

Exam 7: Management, Leadership, and the Internal Organization

Malita's company has evolved from a line structure to a line-and-staff structure. The production department would be classified as ______.

Describe contingency planning and its two components.

All of the following require nonprogrammed decisions EXCEPT ______.

The first step in the decision-making process is recognition of a problem or opportunity.

Complete the following using the terms listed below. -______ includes positions such as CEO and CFO; devotes most of their time developing long-range plans.

Corporate culture often changes to meet new demands in the business environment.

Rosetta classifies and divides work into manageable units by determining the specific tasks necessary to introduce a new product. Rosetta is involved in the ______ managerial function.

Heather is faced with making a decision about where to locate a store. She has researched the advantages and disadvantages of a downtown location, a mall location, and a suburban location in a strip mall. What should Heather do now?

Organizing lays the groundwork for all management functions.

The first step in the organizing process is to group work activities in a logical pattern or structure.

How does strategic planning differ from tactical planning? Give an example of each type of planning.

Marcus believes in empowering the employees in his department. Most likely, Marcus is a(n) ______ leader.

Differentiate among the three levels of management and their corresponding responsibilities.

In an organization with a strong culture, ______.

Complete the following using the terms listed below. -An organization's system of principles, beliefs, and values is called _____.

Generally, which type of manager establishes the company's vision?

Kiki strongly believes that college students need credit counselling, so she begins a not-for-profit organization devoted to this need. Kiki is exhibiting ______.

First-line managers interact continuously with members of the work team. Therefore, they must possess effective ______ skills.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Human Resource Management: From Recruitment to Labour Relations

Top Performance Through Empowerment, Teamwork, and Communication

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters